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@@ -47,6 +47,7 @@
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.update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
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.my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
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.txt-red{color:red}
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+ .thString {font-weight: normal;}
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</style>
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<title>客诉基本信息</title>
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</head>
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@@ -60,113 +61,169 @@
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<div class="formControls col-9">
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</div>
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</div>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">跟进客服:</th>
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+ <th width="10" style="font-weight: normal;"><span id="adminName"></span></th>
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+ <th width="10"></th>
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+ <th width="10">来源入口:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerSourceType"></span></th>
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+ </tr>
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+ <tr>
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+ <th width="10">咨询类型:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerCounselType"></span></th>
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+ <th width="10"></th>
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+ <th width="10">产品类别:</th>
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+ <th width="10" style="font-weight: normal;"><span id="typeName"></span></th>
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+ </tr>
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+ </thead>
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+ </table>
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+
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<div class="row cl">
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- <label class="form-label col-1 col-sm-1">跟进客服:</label>
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- <div class="formControls col-4 col-sm-4">
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- <label id="adminName"></label>
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- </div>
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- <label class="form-label col-1 col-sm-1">来源入口:</label>
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- <div class="formControls col-4 col-sm-4">
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- <label id="customerSourceType"></label>
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- </div>
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- </div>
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1">咨询类型:</label>
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- <div class="formControls col-4 col-sm-4">
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- <label id="customerCounselType"></label>
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- </div>
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- <label class="form-label col-1 col-sm-1">产品类别:</label>
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- <div class="formControls col-4 col-sm-4">
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- <label id="typeName"></label>
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- </div>
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- </div>
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- <div class="row cl" style="position: relative;">
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- <label class="form-label col-1 col-sm-1">客诉问题:</label>
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- <div class="formControls col-4 col-sm-4">
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- <label id="describeTitle"></label>
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- </div>
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- </div>
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1">问题描述:</label>
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- <div class="formControls col-5 col-sm-5">
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- <label id="questionProfile"></label>
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- </div>
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- </div>
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1">问题回复:</label>
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- <div class="formControls col-5 col-sm-5">
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- <label id="describeContent"></label>
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- </div>
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- </div>
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1">备注信息:</label>
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- <div class="formControls col-5 col-sm-5">
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- <label id="customerDesc"></label>
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- </div>
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- </div>
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1">用户信息:</label>
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- <div class="formControls col-5 col-sm-5" style="margin-top: 2px;">
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- <label id="customerName"></label>
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- <label id="customerTel"></label>
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+ <label class="form-label col-3">
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+ <div class="tit-2">客户信息</div>
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+ </label>
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+ <div class="formControls col-9">
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</div>
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</div>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">销售公司:</th>
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+ <th width="10" style="font-weight: normal;"><span id="companyName"></span></th>
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+ <th width="10"></th>
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+ <th width="10">店铺:</th>
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+ <th width="10" style="font-weight: normal;"><span id="storeName"></span></th>
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+ </tr>
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+ <tr>
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+ <th width="10">微信昵称:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerWechatName"></span></th>
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+ <th width="10"></th>
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+ <th width="10">用户姓名:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerName"></span></th>
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+ </tr>
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+ <tr>
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+ <th width="10">用户电话:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerTel"></span></th>
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+ <th width="10"></th>
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+ <th width="10"></th>
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+ <th width="10" style="font-weight: normal;"><span></span></th>
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+ </tr>
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+ </thead>
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+ </table>
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<div class="row cl">
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<label class="form-label col-3">
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- <div class="tit-2">
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- 处理结果(<label id="customerIsSolve" style="color: red"></label>)
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- <label id="postage" style="color: red"></label>
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- </div>
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+ <div class="tit-2">客诉问题</div>
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</label>
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- <div class="formControls col-10 col-sm-10">
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+ <div class="formControls col-9">
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</div>
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</div>
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- <div id="div_costomer" style="display: none;">
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- <div class="row cl">
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- <label class="form-label col-1 col-sm-1"></label>
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- <div class="formControls col-10 col-sm-10">
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- <ul class="time-line-list">
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- <!--<li id="li-1"><span class="arrow"></span><div id="number-1" class="number">1</div><div id="txt-1">录入客诉</div></li>
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- <li id="li-2"><span class="arrow"></span><div id="number-2" class="number">2</div><div id="txt-2">督促用户寄回</div></li>
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- <li id="li-3"><span class="arrow"></span><div id="number-3" class="number">3</div><div id="txt-3">录入快递单号</div></li>
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- <li id="li-4"><span class="arrow"></span><div id="number-4" class="number">4</div><div id="txt-4">仓库收货</div></li>
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- <li id="li-5"><span class="arrow"></span><div id="number-5" class="number">5</div><div id="txt-5">换新发货</div></li>
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- <li id="li-6"><span class="arrow"></span><div id="number-6" class="number">6</div><div id="txt-6">发货通知用户</div></li>
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- <li id="li-7"><span class="arrow"></span><div id="number-7" class="number">7</div><div id="txt-7">收货后回访</div></li>-->
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- </ul>
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- </div>
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- </div>
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- <div class="row cl" id="tableHtml">
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- <label class="form-label col-1 col-sm-1">订单信息:</label>
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- <div class="formControls col-9 col-sm-9 text-c">
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- <table class="table table-border table-bg table-bordered" >
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- <thead>
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- <tr>
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- <th>销售</th>
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- <th>订单号</th>
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- <th>姓名</th>
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- <th>电话</th>
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- <th>订单金额</th>
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- <th>购买产品</th>
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- <th>购买日期</th>
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- <th>地址</th>
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- </tr>
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- </thead>
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- <tbody id="salesOrderHtml">
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- <tr>
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- <td id="companyName"></td>
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- <td id="salesOrderId"></td>
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- <td id="salesAddressName"></td>
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- <td id="salesAddressTel"></td>
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- <td id="salesPayMoney"></td>
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- <td id="salesItem"></td>
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- <td id="salesPayTime"></td>
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- <td id=""></td>
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- </tr>
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- </tbody>
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- </table>
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- </div>
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- </div>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">客诉问题:</th>
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+ <th width="10" style="font-weight: normal;"><span id="describeTitle"></span></th>
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+ <th width="10"></th>
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+ <th width="10">问题描述:</th>
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+ <th width="10" style="font-weight: normal;"><span id="questionProfile"></span></th>
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+ </tr>
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+ <tr>
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+ <th width="10">问题回复:</th>
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+ <th width="10" style="font-weight: normal;"><span id="describeContent"></span></th>
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+ <th width="10"></th>
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+ <th width="10">备注信息:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerDesc"></span></th>
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+ </tr>
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+ </thead>
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+ </table>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">
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+ 订单信息:
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+ </th>
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+ <th width="40" style="font-weight: normal;">
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+ <div class="row cl" id="tableHtml">
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+ <div class="formControls col-10 col-sm-10 text-c">
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+ <table class="table table-border table-bg table-bordered" >
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+ <thead>
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+ <tr>
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+ <th>销售</th>
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+ <th>订单号</th>
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+ <th>姓名</th>
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+ <th>电话</th>
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+ <th>订单金额</th>
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+ <th>购买产品</th>
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+ <th>购买日期</th>
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+ <th>地址</th>
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+ </tr>
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+ </thead>
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+ <tbody id="salesOrderHtml">
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+ <tr>
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+ <td id="companyName"></td>
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+ <td id="salesOrderId"></td>
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+ <td id="salesAddressName"></td>
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+ <td id="salesAddressTel"></td>
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+ <td id="salesPayMoney"></td>
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+ <td id="salesItem"></td>
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+ <td id="salesPayTime"></td>
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+ <td id=""></td>
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+ </tr>
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+ </tbody>
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+ </table>
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+ </div>
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+ </div>
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+ </th>
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+ </tr>
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+ </thead>
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+ </table>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">
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+ 处理结果(<span id="customerIsSolve" style="color: red"></span>)
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+ <span id="postage" style="color: red"></span>
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+ </th>
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+ <th width="40" style="font-weight: normal;">
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+ <div class="row cl">
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+ <label class="form-label col-1 col-sm-1"></label>
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+ <div class="formControls col-10 col-sm-10">
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+ <ul class="time-line-list">
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+
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+ </ul>
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+ </div>
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+ </div>
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+ </th>
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+ </tr>
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+ </thead>
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+ </table>
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+ <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
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+ <thead>
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+ <tr>
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+ <th width="10">寄回产品:</th>
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+ <th width="10" style="font-weight: normal;"><span id="closeprodcue"></span></th>
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+ <th width="10"></th>
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+ <th width="10">寄送产品:</th>
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+ <th width="10" style="font-weight: normal;"><span id="sendprodcue"></span></th>
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+ </tr>
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+ <tr>
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+ <th width="10">TDS收集:</th>
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+ <th width="10" style="font-weight: normal;"><span id="customerTDS"></span></th>
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+ <th width="10"></th>
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+ <th width="10">收货地址:</th>
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+ <th width="10" style="font-weight: normal;"><div id="sendMergeAddressDiv"><span id="relationSendMergeAddress"></span></div></th>
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+ </tr>
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+ <tr>
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+ <th width="10">客服备注:</th>
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+ <th width="10" style="font-weight: normal;"><span id="describeHandleDesc"></span></th>
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+ <th width="10"></th>
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+ <th width="10"></th>
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+ <th width="10" style="font-weight: normal;"></th>
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+ </tr>
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+ </thead>
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+ </table>
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+ <#--<div id="div_costomer" style="display: none;">
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<div class="row cl" id="divCloseProdcue">
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<label class="form-label col-1 col-sm-1">寄回产品:</label>
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<div class="formControls col-7 col-sm-7">
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@@ -177,7 +234,7 @@
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<div class="row cl" style="margin-top: 0px;">
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<label class="form-label col-1 col-sm-1"></label>
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<div class="formControls col-5 col-sm-5">
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- <!--TDS收集-->
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+ <!--TDS收集–>
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<label id="customerTDS"></label>
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<div style="border-bottom:#ddd 1px solid; overflow:hidden"></div>
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</div>
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@@ -202,13 +259,13 @@
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<label class="form-label col-1 col-sm-1">客服备注:</label>
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<div class="formControls col-7 col-sm-7" id="describeHandleDesc" style="border: 1px solid #ddd;">
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</div>
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- </div>
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+ </div>--><#--
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<div class="row cl">
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<label class="form-label col-1 col-sm-1">回访信息:</label>
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<div class="formControls col-7 col-sm-7">
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<label id="txtVisit"></label>
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</div>
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- </div>
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+ </div>-->
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</form>
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</div>
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</article>
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@@ -314,6 +371,11 @@
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$('#customerDesc').html(customer.customerDesc);
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$('#customerName').html(customer.customerName);
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$('#customerTel').html(customer.customerTel);
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+ $('#companyName').html(customer.companyName);
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+ $('#storeName').html(customer.storeName);
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+ $('#customerName').html(customer.customerName);
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+ $('#customerTel').html(customer.customerTel);
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+ $('#customerWechatName').html(customer.customerWechatName);
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var txtcustomerIsSolve = '';
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switch (customer.customerIsSolve) {
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case 1:txtcustomerIsSolve = '已解决';break;
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@@ -405,7 +467,7 @@
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if(customer.customerArea != null && customer.customerArea != ""){
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customerArea = convertUndefinedToEmpty(customer.customerArea)+",";
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}
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- $('#customerTDS').html("<strong>TDS收集:</strong>"+ customerArea+"进水"+
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+ $('#customerTDS').html(customerArea+"进水"+
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(customer.customerInTDS==undefined?0:customer.customerInTDS)+"ppm"+",出水"+(customer.customerOutTDS==undefined?0:customer.customerOutTDS)+"ppm");
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if (customer.customerIsVisit == 2) {
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@@ -415,7 +477,7 @@
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case 2:visitTime = '12:00-14:00';break;
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case 3:visitTime = '14:00-18:00';break;
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}
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- var visitText = "";
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+ /*var visitText = "";
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if(customer.visitStatus == 1 || customer.visitStatus == 2){
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visitText += '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDesignatedAdminName)+'</span>) '+
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'需要在 <span class="txt-red">'+convertUndefinedToEmpty(customer.visitDate)+
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@@ -431,7 +493,7 @@
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convertUndefinedToEmpty(customer.visitCompleteName)+' '+
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convertUndefinedToEmpty(customer.visitCompleteTel)+'</span> 完成回访';
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}
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- $('#txtVisit').html(visitText);
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+ $('#txtVisit').html(visitText);*/
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}
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}
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