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watero-rst-web
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customer
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custome_detail.ftl

custome_detail.ftl 37 KB
História Raw

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  1. <!DOCTYPE HTML>
    2. 

  2. <html>
    3. 

  3. <head>
    4. 

  4.     <meta charset="utf-8">
    5. 

  5.     <meta name="renderer" content="webkit|ie-comp|ie-stand">
    6. 

  6.     <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
    7. 

  7.     <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
    8. 

  8.     <meta http-equiv="Cache-Control" content="no-siteapp" />
    9. 

  9. <#include "/base/add_base.ftl">
    10. 

  10.     <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
    11. 

  11.     <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
    12. 

  12.     <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
    13. 

  13.     <style>
    14. 

  14.         .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    15. 

  15.         .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    16. 

  16.         .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    17. 

  17.         .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    18. 

  18.         #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
    19. 

  19. 

  20.         #suggest, #suggest2 {width:200px}
    21. 

  21.         .gray {color:gray}
    22. 

  22.         .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
    23. 

  23.         .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
    24. 

  24.         .ac_results li {border:1px solid #fff}
    25. 

  25.         .ac_over, .ac_results li a:hover {background:#c8e3fc}
    26. 

  26.         .ac_results li a span {float:right}
    27. 

  27.         .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
    28. 

  28. 

  29.         .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
    30. 

  30.         .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
    31. 

  31.         .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
    32. 

  32.         .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
    33. 

  33.         .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent  #32a3d8 transparent transparent;font-size:0; line-height:0;}
    34. 

  34.         .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
    35. 

  35.         .dalog-ask .answer{color: #666;margin-bottom: 10px;}
    36. 

  36.         .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
    37. 

  37.         .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
    38. 

  38.         .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
    39. 

  39.         .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    40. 

  40.         .time-line-list .red{display: inline-block; padding: 2px; background: red;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    41. 

  41.         .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
    42. 

  42.         .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
    43. 

  43.         .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
    44. 

  44.         .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent  transparent  transparent #32a3d8;font-size:0; line-height:0;}
    45. 

  45.         .time-line-list>li:first-child .arrow{display: none;}
    46. 

  46.         .table-bg th{background-color: #e2f6ff;}
    47. 

  47.         .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
    48. 

  48.         .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
    49. 

  49.         .txt-red{color:red}
    50. 

  50.         .thString {font-weight: normal;}
    51. 

  51.     </style>
    52. 

  52.     <title>客诉基本信息</title>
    53. 

  53. </head>
    54. 

  54. <body>
    55. 

  55. <article class="cl pd-20">
    56. 

  56.     <form action="" method="post" class="form form-horizontal" id="form-article-add">
    57. 

  57.         <div class="row cl">
    58. 

  58.             <label class="form-label col-3">
    59. 

  59.                 <div class="tit-2">客诉基本信息</div>
    60. 

  60.             </label>
    61. 

  61.             <div class="formControls col-9">
    62. 

  62.             </div>
    63. 

  63.         </div>
    64. 

  64.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    65. 

  65.             <thead>
    66. 

  66.             <tr>
    67. 

  67.                 <th width="10">跟进客服：</th>
    68. 

  68.                 <td width="10" style="font-weight: normal;"><span id="adminName"></span></td>
    69. 

  69.                 <td width="10"></td>
    70. 

  70.                 <th width="10">来源入口：</th>
    71. 

  71.                 <td width="10" style="font-weight: normal;"><span id="customerSourceType"></span></td>
    72. 

  72.             </tr>
    73. 

  73.             <tr>
    74. 

  74.                 <th width="10">咨询类型：</th>
    75. 

  75.                 <td width="10" style="font-weight: normal;"><span id="customerCounselType"></span></td>
    76. 

  76.                 <td width="10"></td>
    77. 

  77.                 <th width="10">产品类别：</th>
    78. 

  78.                 <td width="10" style="font-weight: normal;"><span id="typeName"></span></td>
    79. 

  79.             </tr>
    80. 

  80.             </thead>
    81. 

  81.         </table>
    82. 

  82. 

  83.         <div class="row cl">
    84. 

  84.             <label class="form-label col-3">
    85. 

  85.                 <div class="tit-2">客户信息</div>
    86. 

  86.             </label>
    87. 

  87.             <div class="formControls col-9">
    88. 

  88.             </div>
    89. 

  89.         </div>
    90. 

  90.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    91. 

  91.             <thead>
    92. 

  92.             <tr>
    93. 

  93.                 <th width="10">销售公司：</th>
    94. 

  94.                 <td width="10" style="font-weight: normal;"><span id="companyName"></span></td>
    95. 

  95.                 <td width="10"></td>
    96. 

  96.                 <th width="10">店铺：</th>
    97. 

  97.                 <td width="10" style="font-weight: normal;"><span id="storeName"></span></td>
    98. 

  98.             </tr>
    99. 

  99.             <tr>
    100. 

  100.                 <th width="10">微信昵称：</th>
    101. 

  101.                 <td width="10" style="font-weight: normal;"><span id="customerWechatName"></span></td>
    102. 

  102.                 <td width="10"></td>
    103. 

  103.                 <th width="10">用户姓名：</th>
    104. 

  104.                 <td width="10" style="font-weight: normal;"><span id="customerName"></span></td>
    105. 

  105.             </tr>
    106. 

  106.             <tr>
    107. 

  107.                 <th width="10">用户电话：</th>
    108. 

  108.                 <td width="10" style="font-weight: normal;"><span id="customerTel"></span></td>
    109. 

  109.                 <td width="10"></td>
    110. 

  110.                 <th width="10"></th>
    111. 

  111.                 <td width="10" style="font-weight: normal;"><span></span></td>
    112. 

  112.             </tr>
    113. 

  113.             </thead>
    114. 

  114.         </table>
    115. 

  115.         <div class="row cl">
    116. 

  116.             <label class="form-label col-3">
    117. 

  117.                 <div class="tit-2">客诉问题</div>
    118. 

  118.             </label>
    119. 

  119.             <div class="formControls col-9">
    120. 

  120.             </div>
    121. 

  121.         </div>
    122. 

  122.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    123. 

  123.             <thead>
    124. 

  124.             <tr>
    125. 

  125.                 <th width="10">客诉问题：</th>
    126. 

  126.                 <td width="10" style="font-weight: normal;"><span id="describeTitle"></span></td>
    127. 

  127.                 <td width="10"></td>
    128. 

  128.                 <th width="10">问题描述：</th>
    129. 

  129.                 <td width="10" style="font-weight: normal;"><span id="questionProfile"></span></td>
    130. 

  130.             </tr>
    131. 

  131.             <tr>
    132. 

  132.                 <th width="10">问题回复：</th>
    133. 

  133.                 <td width="10" style="font-weight: normal;"><span id="describeContent"></span></td>
    134. 

  134.                 <td width="10"></td>
    135. 

  135.                 <th width="10">备注信息：</th>
    136. 

  136.                 <td width="10" style="font-weight: normal;"><span id="customerDesc"></span></td>
    137. 

  137.             </tr>
    138. 

  138.             </thead>
    139. 

  139.         </table>
    140. 

  140.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    141. 

  141.             <thead>
    142. 

  142.             <tr>
    143. 

  143.                 <th width="10">
    144. 

  144.                     订单信息：
    145. 

  145.                 </th>
    146. 

  146.                 <th width="40" style="font-weight: normal;">
    147. 

  147.                     <div class="row cl" id="tableHtml">
    148. 

  148.                         <div class="formControls col-10 col-sm-10 text-c">
    149. 

  149.                             <table class="table table-border table-bg table-bordered" >
    150. 

  150.                                 <thead>
    151. 

  151.                                 <tr>
    152. 

  152.                                     <th>销售</th>
    153. 

  153.                                     <th>订单号</th>
    154. 

  154.                                     <th>姓名</th>
    155. 

  155.                                     <th>电话</th>
    156. 

  156.                                     <th>订单金额</th>
    157. 

  157.                                     <th>购买产品</th>
    158. 

  158.                                     <th>购买日期</th>
    159. 

  159.                                     <th>地址</th>
    160. 

  160.                                 </tr>
    161. 

  161.                                 </thead>
    162. 

  162.                                 <tbody id="salesOrderHtml">
    163. 

  163.                                 <tr>
    164. 

  164.                                     <td id="companyName"></td>
    165. 

  165.                                     <td id="salesOrderId"></td>
    166. 

  166.                                     <td id="salesAddressName"></td>
    167. 

  167.                                     <td id="salesAddressTel"></td>
    168. 

  168.                                     <td id="salesPayMoney"></td>
    169. 

  169.                                     <td id="salesItem"></td>
    170. 

  170.                                     <td id="salesPayTime"></td>
    171. 

  171.                                     <td id=""></td>
    172. 

  172.                                 </tr>
    173. 

  173.                                 </tbody>
    174. 

  174.                             </table>
    175. 

  175.                         </div>
    176. 

  176.                     </div>
    177. 

  177.                 </th>
    178. 

  178.             </tr>
    179. 

  179.             </thead>
    180. 

  180.         </table>
    181. 

  181.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    182. 

  182.             <thead>
    183. 

  183.             <tr>
    184. 

  184.                 <th width="10">
    185. 

  185.                     处理结果(<span id="customerIsSolve" style="color: red"></span>)
    186. 

  186.                     <span id="postage" style="color: red"></span>
    187. 

  187.                 </th>
    188. 

  188.                 <th width="40" style="font-weight: normal;">
    189. 

  189.                     <div class="row cl">
    190. 

  190.                         <label class="form-label col-1 col-sm-1"></label>
    191. 

  191.                         <div class="formControls col-10 col-sm-10">
    192. 

  192.                             <ul class="time-line-list">
    193. 

  193. 

  194.                             </ul>
    195. 

  195.                         </div>
    196. 

  196.                     </div>
    197. 

  197.                 </th>
    198. 

  198.             </tr>
    199. 

  199.             </thead>
    200. 

  200.         </table>
    201. 

  201.         <table class="table table-border table-bg table-bordered" style="margin-top: 10px;">
    202. 

  202.             <thead>
    203. 

  203.             <tr>
    204. 

  204.                 <th width="10">寄回产品：</th>
    205. 

  205.                 <td width="10" style="font-weight: normal;"><span id="closeprodcue"></span></td>
    206. 

  206.                 <td width="10"></td>
    207. 

  207.                 <th width="10">寄送产品：</th>
    208. 

  208.                 <td width="10" style="font-weight: normal;"><span id="sendprodcue"></span></td>
    209. 

  209.             </tr>
    210. 

  210.             <tr>
    211. 

  211.                 <th width="10">TDS收集：</th>
    212. 

  212.                 <td width="10" style="font-weight: normal;"><span id="customerTDS"></span></td>
    213. 

  213.                 <td width="10"></td>
    214. 

  214.                 <th width="10">收货地址：</th>
    215. 

  215.                 <td width="10" style="font-weight: normal;"><div id="sendMergeAddressDiv"><span id="relationSendMergeAddress"></span></div></td>
    216. 

  216.             </tr>
    217. 

  217.             <tr>
    218. 

  218.                 <th width="10">客服备注：</th>
    219. 

  219.                 <td width="10" style="font-weight: normal;"><span id="describeHandleDesc"></span></td>
    220. 

  220.                 <td width="10"></td>
    221. 

  221.                 <th width="10"></th>
    222. 

  222.                 <td width="10" style="font-weight: normal;"></td>
    223. 

  223.             </tr>
    224. 

  224.             </thead>
    225. 

  225.         </table>
    226. 

  226.         <#--<div id="div_costomer" style="display: none;">
    227. 

  227.             <div class="row cl" id="divCloseProdcue">
    228. 

  228.                 <label class="form-label col-1 col-sm-1">寄回产品：</label>
    229. 

  229.                 <div class="formControls col-7 col-sm-7">
    230. 

  230.                     <div class="update-parts" id="closeprodcue"></div><br/>
    231. 

  231.                 </div>
    232. 

  232. 

  233.             </div>
    234. 

  234.             <div class="row cl" style="margin-top: 0px;">
    235. 

  235.                 <label class="form-label col-1 col-sm-1"></label>
    236. 

  236.                 <div class="formControls col-5 col-sm-5">
    237. 

  237.                     <!--TDS收集&ndash;&gt;
    238. 

  238.                     <label id="customerTDS"></label>
    239. 

  239.                     <div style="border-bottom:#ddd 1px solid; overflow:hidden"></div>
    240. 

  240.                 </div>
    241. 

  241. 

  242.             </div>
    243. 

  243.             <div class="row cl" id="sendMergeAddressDiv">
    244. 

  244.                 <label class="form-label col-1 col-sm-1">收货地址：</label>
    245. 

  245.                 <div class="formControls col-5 col-sm-5">
    246. 

  246.                     <label id="relationSendMergeAddress"></label>
    247. 

  247.                 </div>
    248. 

  248. 

  249.             </div>
    250. 

  250.             <div class="row cl" id="divSendProdcue">
    251. 

  251.                 <label class="form-label col-1 col-sm-1">寄送产品：</label>
    252. 

  252.                 <div class="formControls col-7 col-sm-7">
    253. 

  253.                     <div class="update-parts" id="sendprodcue"></div>
    254. 

  254.                 </div>
    255. 

  255.             </div>
    256. 

  256.         </div>
    257. 

  257. 

  258.         <div class="row cl" style="display: none">
    259. 

  259.             <label class="form-label col-1 col-sm-1">客服备注：</label>
    260. 

  260.             <div class="formControls col-7 col-sm-7" id="describeHandleDesc" style="border: 1px solid #ddd;">
    261. 

  261.             </div>
    262. 

  262.         </div>--><#--
    263. 

  263.         <div class="row cl">
    264. 

  264.             <label class="form-label col-1 col-sm-1">回访信息：</label>
    265. 

  265.             <div class="formControls col-7 col-sm-7">
    266. 

  266.                 <label id="txtVisit"></label>
    267. 

  267.             </div>
    268. 

  268.         </div>-->
    269. 

  269.     </form>
    270. 

  270.     </div>
    271. 

  271. </article>
    272. 

  272. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
    273. 

  273. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
    274. 

  274. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
    275. 

  275. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
    276. 

  276. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
    277. 

  277. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
    278. 

  278. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
    279. 

  279. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
    280. 

  280. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
    281. 

  281. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
    282. 

  282. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
    283. 

  283. <script type="text/javascript">
    284. 

  284.     $(function(){
    285. 

  285.         $('.skin-minimal input').iCheck({
    286. 

  286.             checkboxClass: 'icheckbox-blue',
    287. 

  287.             radioClass: 'iradio-blue',
    288. 

  288.             increaseArea: '20%'
    289. 

  289.         });
    290. 

  290.         $("#province").ProvinceCity();
    291. 

  291.         $('.skin-minimal input').iCheck({
    292. 

  292.             checkboxClass: 'icheckbox-blue',
    293. 

  293.             radioClass: 'iradio-blue',
    294. 

  294.             increaseArea: '20%'
    295. 

  295.         });+
    296. 

  296. 

  297.         $("#arrcity").suggest(citys,{hot_list:commoncitys,dataContainer:'#arrcity_3word',onSelect:function(result){
    298. 

  298.             console.log($(this)[0].value);
    299. 

  299.         //		$("#city2").click()
    300. 

  300.         },
    301. 

  301.             attachObject:'#suggest'
    302. 

  302.         });
    303. 

  303.         //$("#city2").suggest(citys,{hot_list:commoncitys,attachObject:"#suggest2"})
    304. 

  304.         getCustomerInfo();
    305. 

  305.     });
    306. 

  306. 

  307.     var sendprodcue = '';
    308. 

  308.     var sendprodcueshow = false;    //寄送产品
    309. 

  309.     var closeprodcue = '';
    310. 

  310.     var closeprodcueshow = false;   //寄回产品
    311. 

  311. 

  312.     /**
    313. 

  313.      * 查询客诉基本信息
    314. 

  314.      */
    315. 

  315.     function getCustomerInfo() {
    316. 

  316.         $.ajax({
    317. 

  317.             cache: true,
    318. 

  318.             type: "POST",
    319. 

  319.             data: {"customerId":${customerId!''}},
    320. 

  320.             url: "${path}/admin/customer/get_customer_info",
    321. 

  321.             async: false,
    322. 

  322.             success: function(data){
    323. 

  323.                 if (data.returnCode == 200) {
    324. 

  324.                     console.log(data.returnMsg);
    325. 

  325.                     var customer = data.returnMsg.customer;
    326. 

  326.                     var customerCommon = data.returnMsg.customerCommon;
    327. 

  327.                     var salesOrder = data.returnMsg.salesOrder;
    328. 

  328.                     var orderList = data.returnMsg.orderList;
    329. 

  329. 

  330.                     if (customer.customerIsSolve != 1 && customer.customerIsSolve != 2) {
    331. 

  331.                         resultshow(customer.customerIsSolve, customerCommon.relationBackStatus,customerCommon.relationSendStatus,
    332. 

  332.                                 customerCommon.maintenanceIsRepair,customerCommon.detectState);
    333. 

  333.                         var postage = '';
    334. 

  334.                         var postageMoney = 0;
    335. 

  335.                         if (customerCommon.relationBackPostage != null) {
    336. 

  336.                             postageMoney = customerCommon.relationBackPostage;
    337. 

  337.                         }
    338. 

  338.                         switch (customerCommon.relationIsTransfer) {
    339. 

  339.                             case 0:
    340. 

  340.                                 postage = '不需要转账。';
    341. 

  341.                                 break;
    342. 

  342.                             case 1:
    343. 

  343.                                 postage = '已转账邮费'+postageMoney/100+'元。';
    344. 

  344.                                 break;
    345. 

  345.                             case 2:
    346. 

  346.                                 postage = '待转账邮费'+postageMoney/100+'元。';
    347. 

  347.                                 break;
    348. 

  348.                         }
    349. 

  349.                         $('#postage').html(postage);
    350. 

  350.                     }
    351. 

  351. 

  352.                     $('#adminName').html(customer.adminName);
    353. 

  353.                     var customerSource = '';
    354. 

  354.                     switch (customer.customerSourceType) {
    355. 

  355.                         case 1:customerSource = '400电话';break;
    356. 

  356.                         case 2:customerSource = '微信公众号';break;
    357. 

  357.                         case 3:customerSource = customer.customerSource;break;
    358. 

  358.                     }
    359. 

  359.                     $('#customerSourceType').html(customerSource);
    360. 

  360.                     var customerCounsel = '';
    361. 

  361.                     switch (customer.customerCounselType) {
    362. 

  362.                         case 1:customerCounsel = '售前咨询';break;
    363. 

  363.                         case 2:customerCounsel = '售后咨询';break;
    364. 

  364.                         case 3:customerCounsel = '其他';break;
    365. 

  365.                     }
    366. 

  366.                     $('#customerCounselType').html(customerCounsel);
    367. 

  367.                     $('#typeName').html(customer.typeName);
    368. 

  368.                     $('#describeTitle').html(customer.describeTitle);
    369. 

  369.                     $('#questionProfile').html(customer.describeHandleDesc);
    370. 

  370.                     $('#describeContent').html(customer.describeContent);
    371. 

  371.                     $('#customerDesc').html(customer.customerDesc);
    372. 

  372.                     $('#customerName').html(customer.customerName);
    373. 

  373.                     $('#customerTel').html(customer.customerTel);
    374. 

  374.                     $('#companyName').html(customer.companyName);
    375. 

  375.                     $('#storeName').html(customer.storeName);
    376. 

  376.                     $('#customerName').html(customer.customerName);
    377. 

  377.                     $('#customerTel').html(customer.customerTel);
    378. 

  378.                     $('#customerWechatName').html(customer.customerWechatName);
    379. 

  379.                     var txtcustomerIsSolve = '';
    380. 

  380.                     switch (customer.customerIsSolve) {
    381. 

  381.                         case 1:txtcustomerIsSolve = '已解决';break;
    382. 

  382.                         case 2:txtcustomerIsSolve = '未解决';break;
    383. 

  383.                         case 3:txtcustomerIsSolve = '换新';break;
    384. 

  384.                         case 4:txtcustomerIsSolve = '维修';break;
    385. 

  385.                         case 5:txtcustomerIsSolve = '补发';break;
    386. 

  386.                         case 6:
    387. 

  387.                             $('#sendMergeAddressDiv').hide();
    388. 

  388.                             txtcustomerIsSolve = '退货';
    389. 

  389.                             break;
    390. 

  390.                         case 7:
    391. 

  391.                             $('#sendMergeAddressDiv').hide();
    392. 

  392.                             txtcustomerIsSolve = '无理由退货';
    393. 

  393.                             break;
    394. 

  394.                     }
    395. 

  395.                     $('#customerIsSolve').html(txtcustomerIsSolve);
    396. 

  396. //                    $('#companyName').html(convertUndefinedToEmpty(customer.companyName)+"-"+convertUndefinedToEmpty(customer.storeName));
    397. 

  397. 

  398.                     if(orderList != null && typeof(orderList)!="" &&  orderList.length > 0 ){
    399. 

  399.                         var salesOrderHtml = "";
    400. 

  400.                         $.each(orderList,function(index,item){
    401. 

  401.                             var itemHtml = "";
    402. 

  402.                             $.each(this.salesOrderItemList,function(index,item){
    403. 

  403.                                 itemHtml = this.itemProductName + '*' + this.itemNum
    404. 

  404.                             })
    405. 

  405.                             salesOrderHtml += '<tr>'
    406. 

  406.                                     + '<td id="">'+ convertUndefinedToEmpty(customer.companyName)+"-"+convertUndefinedToEmpty(customer.storeName) +'</td>'
    407. 

  407.                                     + '<td id="">'+ this.salesOrderId +'</td>'
    408. 

  408.                                     + '<td id="">'+ this.salesAddressName +'</td>'
    409. 

  409.                                     + '<td id="">'+ this.salesAddressTel +'</td>'
    410. 

  410.                                     + '<td id="">'+ this.salesPayMoney/100 +'</td>'
    411. 

  411.                                     + '<td id="">'+ itemHtml +'</td>'
    412. 

  412.                                     + '<td id="">'+ this.salesPayTime +'</td>'
    413. 

  413.                                     + '<td id="">'+ this.salesAddressInfo +'</td>'
    414. 

  414.                                     + '</tr>';
    415. 

  415.                         })
    416. 

  416.                         $("#salesOrderHtml").html(salesOrderHtml);
    417. 

  417.                     }else{
    418. 

  418.                         $("#tableHtml").hide();
    419. 

  419.                     }
    420. 

  420. 

  421. //                    $('#salesOrderId').html(salesOrder.salesOrderId);
    422. 

  422. //                    $('#salesAddressName').html(salesOrder.salesAddressName);
    423. 

  423. //                    $('#salesAddressTel').html(salesOrder.salesAddressTel);
    424. 

  424. //                    $('#salesPayMoney').html('¥'+salesOrder.salesPayMoney/100);
    425. 

  425. //                    var salesItem = '';
    426. 

  426. //                    $.each(salesOrder.salesOrderItemList,function(index,item){
    427. 

  427. //                        salesItem = this.itemProductName + '*' + this.itemNum
    428. 

  428. //                    })
    429. 

  429. //                    $('#salesItem').html(salesItem);
    430. 

  430. //                    $('#salesPayTime').html(salesOrder.salesPayTime);
    431. 

  431.                     $('#relationSendMergeAddress').html( convertUndefinedToEmpty(customerCommon.relationSendMergeAddress)+"-"+convertUndefinedToEmpty(customerCommon.relationSendAddress));
    432. 

  432.                     $('#describeHandleDesc').html(customer.describeHandleDesc);
    433. 

  433. 

  434.                     if (customerCommon.sendProdcues != null && customerCommon.sendProdcues.length > 0) {
    435. 

  435.                         $.each(customerCommon.sendProdcues,function(index,item){
    436. 

  436.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendProduceName + '*' + this.sendProdcueNumber + '</span>';
    437. 

  437.                         })
    438. 

  438.                     }
    439. 

  439.                     if (customerCommon.sendFittings != null && customerCommon.sendFittings.length > 0) {
    440. 

  440.                         $.each(customerCommon.sendFittings,function(index,item){
    441. 

  441.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendFittingsName + '*' + this.sendFittingNumber + '</span>';
    442. 

  442.                         })
    443. 

  443.                     }
    444. 

  444.                     if (customerCommon.closedProdcues != null && customerCommon.closedProdcues.length > 0) {
    445. 

  445.                         $.each(customerCommon.closedProdcues,function(index,item){
    446. 

  446.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.closedProductName + '*' + this.closedProdcueNumber + '</span>';
    447. 

  447.                         })
    448. 

  448.                     }
    449. 

  449.                     if (customerCommon.closedFittings != null && customerCommon.closedFittings.length > 0) {
    450. 

  450.                         $.each(customerCommon.closedFittings,function(index,item){
    451. 

  451.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.closedFittingsName + '*' + this.closedFittingNumber + '</span>';
    452. 

  452.                         })
    453. 

  453.                     }
    454. 

  454.                     $('#sendprodcue').html(sendprodcue+"<br/>");
    455. 

  455.                     $('#closeprodcue').html(closeprodcue+"<br/>");
    456. 

  456.                     if (sendprodcueshow) {
    457. 

  457.                         $('#divSendProdcue').show();
    458. 

  458.                     } else {
    459. 

  459.                         $('#divSendProdcue').hide();
    460. 

  460.                     }
    461. 

  461.                     if (closeprodcueshow) {
    462. 

  462.                         $('#divCloseProdcue').show();
    463. 

  463.                     } else {
    464. 

  464.                         $('#divCloseProdcue').hide();
    465. 

  465.                     }
    466. 

  466.                     var customerArea = "";
    467. 

  467.                     if(customer.customerArea != null && customer.customerArea != ""){
    468. 

  468.                         customerArea = convertUndefinedToEmpty(customer.customerArea)+",";
    469. 

  469.                     }
    470. 

  470.                     $('#customerTDS').html(customerArea+"进水"+
    471. 

  471.                             (customer.customerInTDS==undefined?0:customer.customerInTDS)+"ppm"+",出水"+(customer.customerOutTDS==undefined?0:customer.customerOutTDS)+"ppm");
    472. 

  472. 

  473.                     if (customer.customerIsVisit == 2) {
    474. 

  474.                         var visitTime = '';
    475. 

  475.                         switch (customer.visitTimeSelect) {
    476. 

  476.                             case 1:visitTime = '9:00-12:00';break;
    477. 

  477.                             case 2:visitTime = '12:00-14:00';break;
    478. 

  478.                             case 3:visitTime = '14:00-18:00';break;
    479. 

  479.                         }
    480. 

  480.                         /*var visitText = "";
    481. 

  481.                         if(customer.visitStatus == 1 || customer.visitStatus == 2){
    482. 

  482.                             visitText  += '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDesignatedAdminName)+'</span>)&nbsp;&nbsp;'+
    483. 

  483.                                     '需要在&nbsp;&nbsp;<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDate)+
    484. 

  484.                                     '&nbsp;&nbsp;'+convertUndefinedToEmpty(visitTime)+'</span>对&nbsp;&nbsp;<span class="txt-red">'+
    485. 

  485.                                     convertUndefinedToEmpty(customer.visitName)+'&nbsp;&nbsp;'+
    486. 

  486.                                     convertUndefinedToEmpty(customer.visitTel)+'</span>&nbsp;&nbsp;进行回访<br>';
    487. 

  487. 

  488.                         }
    489. 

  489.                         if(customer.visitStatus == 2){
    490. 

  490.                             visitText += '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDesignatedAdminName)+'</span>)&nbsp;&nbsp;'+
    491. 

  491.                                     '在&nbsp;&nbsp;<span class="txt-red">'+convertUndefinedToEmpty(customer.visitCompleteDate)+
    492. 

  492.                                     '&nbsp;&nbsp;</span>对&nbsp;&nbsp;<span class="txt-red">'+
    493. 

  493.                                     convertUndefinedToEmpty(customer.visitCompleteName)+'&nbsp;&nbsp;'+
    494. 

  494.                                     convertUndefinedToEmpty(customer.visitCompleteTel)+'</span>&nbsp;&nbsp;完成回访';
    495. 

  495.                         }
    496. 

  496.                         $('#txtVisit').html(visitText);*/
    497. 

  497. 

  498.                     }
    499. 

  499.                 }
    500. 

  500.             },
    501. 

  501.             error: function(XmlHttpRequest, textStatus, errorThrown){
    502. 

  502.             }
    503. 

  503.         });
    504. 

  504.     }
    505. 

  505. 

  506.     /*处理结果的执行状态*/
    507. 

  507.     var isSolve = {
    508. 

  508.         solved : [],
    509. 

  509.         noSolved : [],
    510. 

  510.         renewed : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","换新发货","发货通知用户","收货后回访"],
    511. 

  511.         maintain : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","产线维修","换新发货","发货通知用户","收货后回访"],
    512. 

  512.         reissue : ["录入客诉","生成E订单","督促仓库发货","仓库发货","发货通知用户","收货后回访"],
    513. 

  513.         backGoods : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"],
    514. 

  514.         noReasonBack : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"]
    515. 

  515.     }
    516. 

  516. 

  517.     /*
    518. 

  518.      * 按条件展示步骤的对应颜色
    519. 

  519.      * backStatus:寄回状态
    520. 

  520.      * sendStatus:寄送状态
    521. 

  521.      */
    522. 

  522.     function resultshow(customerIsSolve, backStatus, sendStatus, maintenanceIsRepair, detectState) {
    523. 

  523.         var statusHtml = '<li id="div_li"><span class="arrow"></span><div id="div_number" class="number">status_index</div><div id="div_txt">status_html</div></li>';
    524. 

  524.         var result = [];
    525. 

  525.         var resultHtml = '';
    526. 

  526.         switch (customerIsSolve) {
    527. 

  527.             case 1:result = isSolve.solved;break;
    528. 

  528.             case 2:result = isSolve.noSolved;break;
    529. 

  529.             case 3:
    530. 

  530.                 result = isSolve.renewed;
    531. 

  531.                 $('#div_costomer').show();
    532. 

  532.                 sendprodcueshow = true;
    533. 

  533.                 closeprodcueshow = true;
    534. 

  534.                 break;
    535. 

  535.             case 4:
    536. 

  536.                 result = isSolve.maintain;
    537. 

  537.                 $('#div_costomer').show();
    538. 

  538.                 sendprodcueshow = true;
    539. 

  539.                 closeprodcueshow = true;
    540. 

  540.                 break;
    541. 

  541.             case 5:
    542. 

  542.                 result = isSolve.reissue;
    543. 

  543.                 $('#div_costomer').show();
    544. 

  544.                 sendprodcueshow = true;
    545. 

  545.                 break;
    546. 

  546.             case 6:
    547. 

  547.                 result = isSolve.backGoods;
    548. 

  548.                 $('#div_costomer').show();
    549. 

  549.                 closeprodcueshow = true;
    550. 

  550.                 break;
    551. 

  551.             case 7:
    552. 

  552.                 result = isSolve.noReasonBack;
    553. 

  553.                 $('#div_costomer').show();
    554. 

  554.                 closeprodcueshow = true;
    555. 

  555.                 break;
    556. 

  556.         }
    557. 

  557.         for(var i = 0;i < result.length;i++){
    558. 

  558.             var html = statusHtml.replace("status_index",i+1);
    559. 

  559.             html = html.replace("div_li","li-"+(i+1));
    560. 

  560.             html = html.replace("div_number","number-"+(i+1));
    561. 

  561.             html = html.replace("div_txt","txt-"+(i+1));
    562. 

  562.             html = html.replace("status_html",result[i]);
    563. 

  563.             resultHtml += html;
    564. 

  564.         }
    565. 

  565.         $(".time-line-list").html(resultHtml);
    566. 

  566.         $('#number-1').attr('class','red');
    567. 

  567.         $('#txt-1').attr('class','txt-red');
    568. 

  568.         if (customerIsSolve == 3) {
    569. 

  569.             switch (backStatus) {
    570. 

  570.                 case 1:
    571. 

  571.                     $('#number-2').attr('class','red');
    572. 

  572.                     $('#txt-2').attr('class','txt-red');
    573. 

  573.                     break;
    574. 

  574.                 case 2:
    575. 

  575.                     $('#number-2').attr('class','red');
    576. 

  576.                     $('#number-3').attr('class','red');
    577. 

  577.                     $('#txt-2').attr('class','txt-red');
    578. 

  578.                     $('#txt-3').attr('class','txt-red');
    579. 

  579.                     break;
    580. 

  580.                 case 3:
    581. 

  581.                     $('#number-2').attr('class','red');
    582. 

  582.                     $('#number-3').attr('class','red');
    583. 

  583.                     $('#number-4').attr('class','red');
    584. 

  584.                     $('#txt-2').attr('class','txt-red');
    585. 

  585.                     $('#txt-3').attr('class','txt-red');
    586. 

  586.                     $('#txt-4').attr('class','txt-red');
    587. 

  587.                     break;
    588. 

  588.             }
    589. 

  589.             switch (sendStatus) {
    590. 

  590.                 case 1:
    591. 

  591.                     $('#number-5').attr('class','red');
    592. 

  592.                     $('#txt-5').attr('class','txt-red');
    593. 

  593.                     break;
    594. 

  594.                 case 2:
    595. 

  595.                     $('#number-5').attr('class','red');
    596. 

  596.                     $('#number-6').attr('class','red');
    597. 

  597.                     $('#txt-5').attr('class','txt-red');
    598. 

  598.                     $('#txt-6').attr('class','txt-red');
    599. 

  599.                     break;
    600. 

  600.                 case 3:
    601. 

  601.                     $('#number-5').attr('class','red');
    602. 

  602.                     $('#number-6').attr('class','red');
    603. 

  603.                     $('#number-7').attr('class','red');
    604. 

  604.                     $('#txt-5').attr('class','txt-red');
    605. 

  605.                     $('#txt-6').attr('class','txt-red');
    606. 

  606.                     $('#txt-7').attr('class','txt-red');
    607. 

  607.                     break;
    608. 

  608.             }
    609. 

  609.         } else if (customerIsSolve == 4) {
    610. 

  610.             switch (backStatus) {
    611. 

  611.                 case 1:
    612. 

  612.                     $('#number-2').attr('class','red');
    613. 

  613.                     $('#txt-2').attr('class','txt-red');
    614. 

  614.                     break;
    615. 

  615.                 case 2:
    616. 

  616.                     $('#number-2').attr('class','red');
    617. 

  617.                     $('#number-3').attr('class','red');
    618. 

  618.                     $('#txt-2').attr('class','txt-red');
    619. 

  619.                     $('#txt-3').attr('class','txt-red');
    620. 

  620.                     break;
    621. 

  621.                 case 3:
    622. 

  622.                     $('#number-2').attr('class','red');
    623. 

  623.                     $('#number-3').attr('class','red');
    624. 

  624.                     $('#number-4').attr('class','red');
    625. 

  625.                     $('#txt-2').attr('class','txt-red');
    626. 

  626.                     $('#txt-3').attr('class','txt-red');
    627. 

  627.                     $('#txt-4').attr('class','txt-red');
    628. 

  628.                     break;
    629. 

  629.             }
    630. 

  630.             switch (sendStatus) {
    631. 

  631.                 case 1:
    632. 

  632.                     $('#number-7').attr('class','red');
    633. 

  633.                     $('#txt-7').attr('class','txt-red');
    634. 

  634.                     break;
    635. 

  635.                 case 2:
    636. 

  636.                     $('#number-7').attr('class','red');
    637. 

  637.                     $('#number-8').attr('class','red');
    638. 

  638.                     $('#txt-7').attr('class','txt-red');
    639. 

  639.                     $('#txt-8').attr('class','txt-red');
    640. 

  640.                     break;
    641. 

  641.                 case 3:
    642. 

  642.                     $('#number-7').attr('class','red');
    643. 

  643.                     $('#number-8').attr('class','red');
    644. 

  644.                     $('#number-9').attr('class','red');
    645. 

  645.                     $('#txt-7').attr('class','txt-red');
    646. 

  646.                     $('#txt-8').attr('class','txt-red');
    647. 

  647.                     $('#txt-9').attr('class','txt-red');
    648. 

  648.                     break;
    649. 

  649.             }
    650. 

  650.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    651. 

  651.                 $('#number-5').attr('class','red');
    652. 

  652.                 $('#txt-5').attr('class','txt-red');
    653. 

  653.             }
    654. 

  654.             if (maintenanceIsRepair != null && maintenanceIsRepair != '') {
    655. 

  655.                 $('#number-6').attr('class','red');
    656. 

  656.                 $('#txt-6').attr('class','txt-red');
    657. 

  657.             }
    658. 

  658.         } else if (customerIsSolve == 5) {
    659. 

  659.             $('#number-2').attr('class','red');
    660. 

  660.             $('#txt-2').attr('class','txt-red');
    661. 

  661.             switch (sendStatus) {
    662. 

  662.                 case 1:
    663. 

  663.                     $('#number-3').attr('class','red');
    664. 

  664.                     $('#txt-3').attr('class','txt-red');
    665. 

  665.                     break;
    666. 

  666.                 case 2:
    667. 

  667.                     $('#number-3').attr('class','red');
    668. 

  668.                     $('#number-4').attr('class','red');
    669. 

  669.                     $('#number-5').attr('class','red');
    670. 

  670.                     $('#txt-3').attr('class','txt-red');
    671. 

  671.                     $('#txt-4').attr('class','txt-red');
    672. 

  672.                     $('#txt-5').attr('class','txt-red');
    673. 

  673.                     break;
    674. 

  674.                 case 3:
    675. 

  675.                     $('#number-3').attr('class','red');
    676. 

  676.                     $('#number-4').attr('class','red');
    677. 

  677.                     $('#number-5').attr('class','red');
    678. 

  678.                     $('#number-6').attr('class','red');
    679. 

  679.                     $('#txt-3').attr('class','txt-red');
    680. 

  680.                     $('#txt-4').attr('class','txt-red');
    681. 

  681.                     $('#txt-5').attr('class','txt-red');
    682. 

  682.                     $('#txt-6').attr('class','txt-red');
    683. 

  683.                     break;
    684. 

  684.             }
    685. 

  685.         } else if (customerIsSolve == 6 || customerIsSolve == 7) {
    686. 

  686.             switch (backStatus) {
    687. 

  687.                 case 1:
    688. 

  688.                     $('#number-2').attr('class', 'red');
    689. 

  689.                     $('#txt-2').attr('class', 'txt-red');
    690. 

  690.                     break;
    691. 

  691.                 case 2:
    692. 

  692.                     $('#number-2').attr('class', 'red');
    693. 

  693.                     $('#number-3').attr('class', 'red');
    694. 

  694.                     $('#txt-2').attr('class', 'txt-red');
    695. 

  695.                     $('#txt-3').attr('class', 'txt-red');
    696. 

  696.                     break;
    697. 

  697.                 case 3:
    698. 

  698.                     $('#number-2').attr('class', 'red');
    699. 

  699.                     $('#number-3').attr('class', 'red');
    700. 

  700.                     $('#number-4').attr('class', 'red');
    701. 

  701.                     $('#txt-2').attr('class', 'txt-red');
    702. 

  702.                     $('#txt-3').attr('class', 'txt-red');
    703. 

  703.                     $('#txt-4').attr('class', 'txt-red');
    704. 

  704.                     break;
    705. 

  705.             }
    706. 

  706.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    707. 

  707.                 $('#number-5').attr('class', 'red');
    708. 

  708.                 $('#txt-5').attr('class', 'txt-red');
    709. 

  709.             }
    710. 

  710.         }
    711. 

  711.     }
    712. 

  712. 

  713. </script>
    714. 

  714. </body>
    715. 

  715. </html>
    716.