AdminCustomerController.java 77 KB

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  1. package com.iamberry.rst.controllers.cm;
  2. import com.iamberry.rst.core.address.City;
  3. import com.iamberry.rst.core.cm.*;
  4. import com.iamberry.rst.core.order.Product;
  5. import com.iamberry.rst.core.order.ProductColor;
  6. import com.iamberry.rst.core.order.ProductType;
  7. import com.iamberry.rst.core.page.PagedResult;
  8. import com.iamberry.rst.core.sys.Admin;
  9. import com.iamberry.rst.faces.address.AddressService;
  10. import com.iamberry.rst.faces.cm.*;
  11. import com.iamberry.rst.faces.product.ProductService;
  12. import com.iamberry.rst.faces.sms.SmsService;
  13. import com.iamberry.rst.faces.sys.SysService;
  14. import com.iamberry.rst.util.CustomerCommonUtil;
  15. import com.iamberry.rst.util.SmsConfig;
  16. import com.iamberry.rst.utils.AdminUtils;
  17. import com.iamberry.rst.utils.OrderNoUtil;
  18. import com.iamberry.rst.utils.ResultMsg;
  19. import com.iamberry.rst.utils.StitchAttrUtil;
  20. import com.iamberry.wechat.tools.NameUtils;
  21. import com.iamberry.wechat.tools.ResponseJson;
  22. import com.iamberry.wechat.tools.ResultInfo;
  23. import net.sf.json.JSONArray;
  24. import org.apache.commons.codec.binary.Base64;
  25. import org.apache.commons.lang.StringUtils;
  26. import org.apache.shiro.authz.annotation.RequiresPermissions;
  27. import org.slf4j.Logger;
  28. import org.slf4j.LoggerFactory;
  29. import org.springframework.beans.factory.annotation.Autowired;
  30. import org.springframework.stereotype.Controller;
  31. import org.springframework.web.bind.annotation.RequestMapping;
  32. import org.springframework.web.bind.annotation.RequestParam;
  33. import org.springframework.web.bind.annotation.ResponseBody;
  34. import org.springframework.web.servlet.ModelAndView;
  35. import javax.servlet.http.HttpServletRequest;
  36. import java.text.MessageFormat;
  37. import java.util.*;
  38. /**
  39. * Created by wxm
  40. */
  41. @Controller
  42. @RequestMapping("/admin/customer")
  43. public class AdminCustomerController {
  44. private Logger logger = LoggerFactory.getLogger(AdminCustomerController.class);
  45. @Autowired
  46. private CompanyInfoService companyInfoService;
  47. @Autowired
  48. private StoreInfoService storeInfoService;
  49. @Autowired
  50. private SalesOrderService salesOrderService;
  51. @Autowired
  52. private CustomerService customerService;
  53. @Autowired
  54. private ProductService productService;
  55. @Autowired
  56. private SysService sysService;
  57. @Autowired
  58. private ComplaintTypeInfoService complaintTypeInfoService;
  59. @Autowired
  60. private VisitService visitService;
  61. @Autowired
  62. private QuestionDescribeService questionDescribeService;
  63. @Autowired
  64. private RenewedService renewedService;
  65. @Autowired
  66. private RepairService repairService;
  67. @Autowired
  68. private BackGoodsService backGoodsService;
  69. @Autowired
  70. private FittingsInfoService fittingsInfoService;
  71. @Autowired
  72. private ReissueService reissueService;
  73. @Autowired
  74. private NoreasonBackService noreasonBackService;
  75. @Autowired
  76. private ComplaintQuestionInfoService complaintQuestionInfoService;
  77. @Autowired
  78. private SmsService smsService;
  79. @Autowired
  80. private ComplaintSignclosedInfoService complaintSignclosedInfoService;
  81. @Autowired
  82. private ComplaintSmallClassInfoService complaintSmallClassInfoService;
  83. @Autowired
  84. private CustomerCommonService customerCommonService;
  85. @Autowired
  86. private AddressService addressService;
  87. @Autowired
  88. private PostageService postageService;
  89. /**
  90. * 获取客诉列表
  91. *
  92. * @param request
  93. * @return
  94. */
  95. @RequiresPermissions("customer:list:customer")
  96. @RequestMapping("/_customer_list")
  97. public ModelAndView getCustomer(HttpServletRequest request, CustomerInfo customer,
  98. @RequestParam(value = "pageSize", defaultValue = "10", required = false) Integer pageSize,
  99. @RequestParam(value = "pageNO", defaultValue = "1", required = false) Integer pageNO,
  100. @RequestParam(value = "totalNum", defaultValue = "0", required = false) Integer totalNum) {
  101. ModelAndView mv = new ModelAndView("cm/customer/custome_list");
  102. // PagedResult<Customer> pagedResult = ptsBomService.listCustomer(pageNO, pageSize, ptsBom, totalNum == 0);
  103. // if (totalNum != 0) {
  104. // pagedResult.setTotal(totalNum);
  105. // }
  106. // //获取产品集合,用于页面选择产品
  107. // List<Produce> list = produceService.getProduceList();
  108. // mv.addObject("produceList", list);
  109. // StitchAttrUtil.setModelAndView(customer, mv, "/admin/bom/_bom_list", pagedResult);
  110. return mv;
  111. }
  112. /**
  113. * 跳转到添加客诉页面
  114. *
  115. * @return
  116. */
  117. @RequiresPermissions("customer:add:customer")
  118. @RequestMapping(value = "/to_add_customer")
  119. public ModelAndView toAddCustomer(HttpServletRequest request) {
  120. ModelAndView mv = new ModelAndView("cm/customer/add_customer");
  121. //获取产品集合,用于页面选择产品
  122. // List<Produce> produceList = produceService.getProduceList();
  123. // mv.addObject("produceList", produceList);
  124. return mv;
  125. }
  126. /**
  127. * 跳转到修改客诉页面
  128. *
  129. * @return
  130. */
  131. @RequiresPermissions("customer:update:customer")
  132. @RequestMapping(value = "/to_update_customer")
  133. public ModelAndView toUpdateCustomer(HttpServletRequest request,Integer customerId) {
  134. ModelAndView mv = new ModelAndView("cm/customer/update_customer");
  135. ProductType productType = new ProductType();
  136. //查询产品类型集合
  137. List<ProductType> typeList = productService.listProductType(productType);
  138. //查询客诉类型集合
  139. List<ComplaintTypeInfo> complaintTypeList = complaintTypeInfoService.listComplaintTypeInfo(new ComplaintTypeInfo());
  140. //查询跟进客服集合
  141. Admin admin = new Admin();
  142. admin.setAdminDept(3);
  143. admin.setAdminStatus(1);
  144. List<Admin> adminList = sysService.listSelectAdmin(admin);
  145. //获取登录人id
  146. Integer loginAdminId = AdminUtils.getLoginAdminId();
  147. //查询客诉基本信息
  148. CustomerInfo customerInfo = customerService.getCustomerInfo(customerId);
  149. /*客诉信息处理-stast*/
  150. //对于区域处理
  151. if(customerInfo!=null && customerInfo.getCustomerArea() != null){
  152. // String[] customerAreaAndCity = customerInfo.getCustomerArea().split("-");
  153. // customerInfo.setProvinceName(customerAreaAndCity[0]);
  154. // City city
  155. // addressService.listCity(customerAreaAndCity[0]);
  156. // customerInfo.setCityName(customerAreaAndCity[0]);
  157. }
  158. /*客诉信息处理-end*/
  159. CustomerCommon customerCommon = new CustomerCommon();
  160. if(customerInfo.getCustomerIsSolve() != null){
  161. switch (customerInfo.getCustomerIsSolve()){ //处理结果: 1:已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货
  162. case 3://获取换新
  163. Renewed renewed = new Renewed();
  164. renewed.setCustomerId(customerInfo.getCustomerId());
  165. renewed = renewedService.getRenewed(renewed);
  166. customerCommon = CustomerCommonUtil.getCustomerCommon(3,renewed);
  167. break;
  168. case 4://维修
  169. Repair repair = new Repair();
  170. repair.setCustomerId(customerInfo.getCustomerId());
  171. repair = repairService.getRepair(repair);
  172. customerCommon = CustomerCommonUtil.getCustomerCommon(4,repair);
  173. break;
  174. case 5:
  175. Reissue reissue = new Reissue();
  176. reissue.setCustomerId(customerInfo.getCustomerId());
  177. reissue = reissueService.getReissue(reissue);
  178. customerCommon = CustomerCommonUtil.getCustomerCommon(5,reissue);
  179. break;
  180. case 6:
  181. BackGoods backGoods = new BackGoods();
  182. backGoods.setCustomerId(customerInfo.getCustomerId());
  183. backGoods = backGoodsService.getBackGoods(backGoods);
  184. customerCommon = CustomerCommonUtil.getCustomerCommon(6,backGoods);
  185. break;
  186. case 7:
  187. NoreasonBack noreasonBack = new NoreasonBack();
  188. noreasonBack.setCustomerId(customerInfo.getCustomerId());
  189. noreasonBack = noreasonBackService.getNoreasonBack(noreasonBack);
  190. customerCommon = CustomerCommonUtil.getCustomerCommon(7,noreasonBack);
  191. break;
  192. }
  193. /*查询所有需要寄入寄出的产品*/
  194. customerCommon.setCustomerIsSolve(customerInfo.getCustomerIsSolve());
  195. customerCommon = customerCommonService.getListProduceAndFitting(customerCommon);
  196. mv.addObject("customerCommon", customerCommon);
  197. if(customerCommon.getOrderId() == null || "".equals(customerCommon.getOrderId())){
  198. customerInfo.setIsNeedSelectOrder(2); //不需要订单
  199. }else{
  200. customerInfo.setIsNeedSelectOrder(1);
  201. }
  202. /*查询所有的产品,颜色和配件信息*/
  203. List<Product> productList = productService.listProduce(new Product());
  204. for(Product product : productList){
  205. ProductColor productColor = new ProductColor();
  206. productColor.setColorProductId(product.getProductId());
  207. List<ProductColor> productColorList = productService.listProduceColor(productColor);
  208. product.setColorList(productColorList);
  209. FittingsInfo fittingsInfo = new FittingsInfo();
  210. fittingsInfo.setProductId(product.getProductId());
  211. List<FittingsInfo> fittingsInfoList = fittingsInfoService.listFittings(fittingsInfo);
  212. product.setFittingsList(fittingsInfoList);
  213. }
  214. mv.addObject("productList", productList);
  215. if(customerCommon.getOrderId() != null){
  216. /*查询订单信息*/
  217. SalesOrder salesOrder = salesOrderService.getSalesOrderById(customerCommon.getOrderId());
  218. SalesOrderItem salesOrderItem = new SalesOrderItem();
  219. salesOrderItem.setItemOrderId(salesOrder.getSalesId());
  220. List<SalesOrderItem> salesOrderItemList = salesOrderService.listSalesOrderItem(salesOrderItem);
  221. salesOrder.setSalesOrderItemList(salesOrderItemList);
  222. mv.addObject("salesOrder", salesOrder);
  223. }
  224. }
  225. if ("2".equals(customerInfo.getCustomerIsVisit())){ //1:不需要回访 2:需要回访
  226. Visit visit = new Visit();
  227. visit.setCustomerId(customerInfo.getCustomerId());
  228. visit = visitService.getVisit(visit);
  229. mv.addObject("visit", visit);
  230. }
  231. //查询关联问题
  232. ComplaintQuestionInfo complaintQuestionInfo = complaintQuestionInfoService.getQuestionById(customerInfo.getQuestionId());
  233. //查询问题小类
  234. ComplaintSmallClassInfo complaintSmallClassInfo = new ComplaintSmallClassInfo();
  235. complaintSmallClassInfo.setComplaintId(complaintQuestionInfo.getComplaintId());
  236. List<ComplaintSmallClassInfo> complaintSmallClassInfoList = complaintSmallClassInfoService.listComplaintSmallClassInfo(complaintSmallClassInfo);
  237. //查询问题大类
  238. ComplaintTypeInfo complaintTypeInfo = new ComplaintTypeInfo();
  239. List<ComplaintTypeInfo> complaintTypeInfoList = complaintTypeInfoService.listComplaintTypeInfo(complaintTypeInfo);
  240. mv.addObject("customerInfo", customerInfo);
  241. mv.addObject("typeList", typeList);
  242. mv.addObject("complaintTypeList", complaintTypeList);
  243. mv.addObject("complaintTypeList", complaintTypeList);
  244. mv.addObject("adminList", adminList);
  245. mv.addObject("loginAdminId", loginAdminId);
  246. mv.addObject("complaintQuestionInfo", complaintQuestionInfo);
  247. mv.addObject("complaintSmallClassInfoList", complaintSmallClassInfoList);
  248. mv.addObject("complaintTypeInfoList", complaintTypeInfoList);
  249. //mv.addObject("questionDescribe", questionDescribe);
  250. return mv;
  251. }
  252. /**
  253. * 查询问题描述
  254. * @return
  255. */
  256. @ResponseBody
  257. @RequiresPermissions("customer:add:customer")
  258. @RequestMapping(value = "/select_question_describe")
  259. public ResponseJson selectQuestionDescribe(HttpServletRequest request, Integer customerId) throws Exception {
  260. if(customerId == null || customerId == 0){
  261. return new ResponseJson(500, "未获取到问题描述", 500);
  262. }
  263. //查询问题描述表
  264. QuestionDescribe questionDescribe = new QuestionDescribe();
  265. questionDescribe.setCustomerId(customerId);
  266. questionDescribe = questionDescribeService.listQuestionDescribe(questionDescribe).get(0);
  267. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  268. rj.addResponseKeyValue("questionDescribe", questionDescribe);
  269. return rj;
  270. }
  271. /**
  272. * 查询问题描述
  273. * @return
  274. */
  275. @ResponseBody
  276. @RequiresPermissions("customer:add:customer")
  277. @RequestMapping(value = "/select_company")
  278. public ResponseJson getCompany(HttpServletRequest request) throws Exception {
  279. //获取销售公司
  280. List<CompanyInfo> companyInfoList = companyInfoService.listCompanyInfo(new CompanyInfo());
  281. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  282. rj.addResponseKeyValue("companyInfoList", companyInfoList);
  283. return rj;
  284. }
  285. /**
  286. * 搜索订单列表弹出框
  287. *
  288. * @return
  289. */
  290. @RequiresPermissions("customer:add:customer")
  291. @RequestMapping(value = "/select_order")
  292. public ModelAndView selectOrder(HttpServletRequest request) {
  293. ModelAndView mv = new ModelAndView("cm/customer/order_list");
  294. //获取销售公司
  295. List<CompanyInfo> companyInfoList = companyInfoService.listCompanyInfo(new CompanyInfo());
  296. mv.addObject("companyInfoList", companyInfoList);
  297. return mv;
  298. }
  299. /**
  300. * 添加订单列表弹出框
  301. *
  302. * @return
  303. */
  304. @RequiresPermissions("customer:add:customer")
  305. @RequestMapping(value = "/add_order")
  306. public ModelAndView addOder(HttpServletRequest request) {
  307. ModelAndView mv = new ModelAndView("cm/customer/order_add");
  308. return mv;
  309. }
  310. /**
  311. * 添加订单
  312. *
  313. * @return
  314. */
  315. @ResponseBody
  316. @RequiresPermissions("customer:add:customer")
  317. @RequestMapping(value = "/add_order_info")
  318. public ResponseJson addOrderInfo(HttpServletRequest request, SalesOrder salesOrder, String itemJson) throws Exception {
  319. List<SalesOrderItem> list = new ArrayList<>();
  320. JSONArray jsonArray = JSONArray.fromObject(itemJson);
  321. list = (List) JSONArray.toCollection(jsonArray, SalesOrderItem.class);
  322. Integer salesAmount = 0;
  323. for (int i = 0; i < list.size(); i++) {
  324. SalesOrderItem salesOrderItem = list.get(i);
  325. if (salesOrderItem.getItemIsSource() == 1) { //产品来源 1:产品颜色表,2:配件表
  326. Product product = productService.getProductById(salesOrderItem.getItemColorId());
  327. ProductColor productColor = productService.getProduceColor(salesOrderItem.getItemColorId());
  328. salesOrderItem.setItemProductType(product.getProductType());
  329. salesOrderItem.setItemProductName(product.getProductName());
  330. salesOrderItem.setItemProductPic(productColor.getColorPicture());
  331. salesOrderItem.setItemProductColor(productColor.getColorName());
  332. salesOrderItem.setItemColorBar(productColor.getColorBar());
  333. salesOrderItem.setItemProductPrice(productColor.getColorPrice());
  334. salesOrderItem.setItemProductDiscount(productColor.getColorDiscount());
  335. salesOrderItem.setItemIsSource(1);
  336. salesAmount += productColor.getColorDiscount();
  337. } else if (salesOrderItem.getItemIsSource() == 2) {
  338. Product product = productService.getProductByFittingsId(salesOrderItem.getItemProductId());
  339. FittingsInfo fittingsInfo = fittingsInfoService.getFittingsById(salesOrderItem.getItemColorId());
  340. salesOrderItem.setItemProductType(product.getProductType());
  341. salesOrderItem.setItemProductName(product.getProductName());
  342. salesOrderItem.setItemProductColor(fittingsInfo.getFittingsName());
  343. salesOrderItem.setItemColorBar(fittingsInfo.getFittingsBar());
  344. salesOrderItem.setItemProductPrice(fittingsInfo.getFittingsPrice());
  345. salesOrderItem.setItemProductDiscount(fittingsInfo.getFittingsDiscount());
  346. salesOrderItem.setItemIsSource(2);
  347. salesAmount += fittingsInfo.getFittingsDiscount();
  348. }
  349. }
  350. salesOrder.setSalesOpenId("0");
  351. salesOrder.setSalesAmount(salesAmount);
  352. salesOrder.setSalesPayMoney(salesAmount);
  353. salesOrder.setSalesOrderStatus(1);
  354. salesOrder.setSalesCreateTime(new Date());
  355. //salesOrder.setSalesPayTime(new Date());
  356. salesOrder.setSalesLastMoney(salesAmount);
  357. salesOrder.setSalesWaitMoney(0);
  358. salesOrder.setSalesPayMoney(salesAmount);
  359. salesOrder.setSalesSalesTime(new Date());
  360. salesOrder.setSalesDiscountMoney(salesAmount);
  361. salesOrder.setSalesPledgeMoney(0);
  362. salesOrder.setSalesRemainDeposit(0);
  363. salesOrder.setSalesType(1);
  364. salesOrder.setSalesStatus(1);//确认状态:0(未确认)1(确认)2(挂起)3(作废)
  365. salesOrder.setSalesShippingStatus(1); //发货状态: 0(未发货)1(已发货,即已扫描出库)3(备货中)*****+++
  366. salesOrder.setSalesPayStatus(2); //已付款
  367. salesOrder.setSalesProcessStatus(0); //单据状态:0(正常单)1(问题单)
  368. salesOrder.setSalesIsSend(0); //0:否 1:是 是否通知配货
  369. salesOrder.setSalesIsLocked(0); //是否锁定 0:否 1:是
  370. salesOrder.setSalesIsSeparate(0); //是否缺货 0:否 1:是
  371. salesOrder.setSalesShippingFee(0); //邮费
  372. Integer adminId = AdminUtils.getLoginAdminId();
  373. String orderCode = OrderNoUtil.createOrderCode(adminId);
  374. salesOrder.setSalesDealCode(orderCode);
  375. salesOrder.setSalesOrderId(orderCode);
  376. //salesOrder = salesOrderService.addOrderAndIteminfo(salesOrder,list);
  377. salesOrder.setSalesOrderItemList(list);
  378. try {
  379. Map<String, Object> map = customerService.sendEfastOrder(salesOrder);
  380. // if (map.get("status") == 1) {
  381. // salesOrder.setSalesOrderId((String) map.get("EfastOrderId"));
  382. // }
  383. } catch (RuntimeException e) {
  384. return new ResponseJson(500, "添加订单成功--"+ e.getMessage(), 500);
  385. }
  386. Integer orderId = salesOrder.getSalesId();
  387. ResponseJson rj = new ResponseJson(200, "添加订单成功", 200);
  388. rj.addResponseKeyValue("orderId", orderId);
  389. return rj;
  390. }
  391. /**
  392. * 获取店铺集合
  393. *
  394. * @param request
  395. * @param storeInfo
  396. * @return
  397. */
  398. @ResponseBody
  399. @RequiresPermissions("customer:add:customer")
  400. @RequestMapping(value = "/select_storeInfo")
  401. public ResponseJson listStoreInfo(HttpServletRequest request, StoreInfo storeInfo) {
  402. storeInfo.setStoreStatus(1);
  403. List<StoreInfo> storeInfoList = storeInfoService.listStore(storeInfo);
  404. if (storeInfoList == null || storeInfoList.size() < 1) {
  405. return new ResponseJson(500, "查询失败", 500);
  406. } else {
  407. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  408. rj.addResponseKeyValue("storeInfoList", storeInfoList);
  409. return rj;
  410. }
  411. }
  412. /**
  413. * 获取订单集合
  414. *
  415. * @param request
  416. * @param salesOrder
  417. * @return
  418. */
  419. @ResponseBody
  420. @RequiresPermissions("customer:add:customer")
  421. @RequestMapping(value = "/select_salesOrder")
  422. public ResponseJson listOrder(HttpServletRequest request, SalesOrder salesOrder,
  423. @RequestParam(value = "pageSize", defaultValue = "10", required = false) Integer pageSize,
  424. @RequestParam(value = "pageNO", defaultValue = "1", required = false) Integer pageNO,
  425. @RequestParam(value = "totalNum", defaultValue = "0", required = false) Integer totalNum) {
  426. //分页获取订单信息
  427. PagedResult<SalesOrder> pagedResult = salesOrderService.listSalesOrderPage(pageNO, pageSize, salesOrder, totalNum == 0);
  428. List<SalesOrder> salesOrderList = pagedResult.getDataList();
  429. for (SalesOrder order : salesOrderList) {
  430. SalesOrderItem salesOrderItem = new SalesOrderItem();
  431. salesOrderItem.setItemOrderId(order.getSalesId());
  432. List<SalesOrderItem> salesOrderItemList = salesOrderService.listSalesOrderItem(salesOrderItem);
  433. order.setSalesOrderItemList(salesOrderItemList);
  434. }
  435. if (salesOrderList == null || salesOrderList.size() < 1) {
  436. return new ResponseJson(500, "查询失败", 500);
  437. } else {
  438. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  439. rj.addResponseKeyValue("salesOrderList", salesOrderList);
  440. return rj;
  441. }
  442. }
  443. /**
  444. * 分页查询客诉列表信息
  445. *
  446. * @param request
  447. * @param customerInfo
  448. * @param pageSize
  449. * @param pageNO
  450. * @param totalNum
  451. * @return
  452. * @throws Exception
  453. */
  454. @RequiresPermissions("customer:select:customer")
  455. @RequestMapping("/select_customer_list")
  456. public ModelAndView selectCustomerList(HttpServletRequest request, CustomerInfo customerInfo,
  457. @RequestParam(value = "isFirst", defaultValue = "2", required = false) Integer isFirst,
  458. @RequestParam(value = "pageSize", defaultValue = "10", required = false) Integer pageSize,
  459. @RequestParam(value = "pageNO", defaultValue = "1", required = false) Integer pageNO,
  460. @RequestParam(value = "totalNum", defaultValue = "0", required = false) Integer totalNum) throws Exception {
  461. ModelAndView mv = new ModelAndView("cm/customer/custome_list");
  462. if(customerInfo.getAdminId() == null && isFirst == 1){
  463. //获取登录员工id
  464. Integer adminId = AdminUtils.getLoginAdminId();
  465. customerInfo.setAdminId(adminId);
  466. }
  467. PagedResult<CustomerInfo> pagedResult = customerService.listCustomer(pageNO, pageSize, customerInfo, totalNum == 0);
  468. if (totalNum != 0) {
  469. pagedResult.setTotal(totalNum);
  470. }
  471. ProductType productType = new ProductType();
  472. //查询产品类型集合
  473. List<ProductType> typeList = productService.listProductType(productType);
  474. //查询客诉类型集合
  475. List<ComplaintTypeInfo> complaintTypeList = complaintTypeInfoService.listComplaintTypeInfo(new ComplaintTypeInfo());
  476. //查询客诉类型集合
  477. List<ComplaintSmallClassInfo> complaintSmallClassInfoList = complaintSmallClassInfoService.listComplaintSmallClassInfo(new ComplaintSmallClassInfo());
  478. //查询问题集合 第 30 条bug
  479. // List<QuestionDescribe> questionDescribeList = questionDescribeService.listQuestionDescribe(new QuestionDescribe());
  480. //查询跟进客服集合
  481. Admin admin = new Admin();
  482. admin.setAdminDept(3);
  483. admin.setAdminStatus(1);
  484. List<Admin> adminList = sysService.listSelectAdmin(admin);
  485. //获取登录人id
  486. Integer loginAdminId = AdminUtils.getLoginAdminId();
  487. mv.addObject("complaintSmallClassInfoList", complaintSmallClassInfoList);
  488. mv.addObject("loginAdminId", loginAdminId);
  489. mv.addObject("typeList", typeList);
  490. mv.addObject("complaintTypeList", complaintTypeList);
  491. mv.addObject("adminList", adminList);
  492. customerInfo.setVisit(null);
  493. customerInfo.setCustomerCommon(null);
  494. customerInfo.setComplaintDetectList(null);
  495. StitchAttrUtil.setModelAndView(customerInfo, mv, "/admin/customer/select_customer_list", pagedResult);
  496. return mv;
  497. }
  498. /**
  499. * 进入客诉基本信息页面
  500. *
  501. * @param request
  502. * @return
  503. * @throws Exception
  504. */
  505. @RequiresPermissions("customer:select:customer")
  506. @RequestMapping("/_customer_info")
  507. public ModelAndView toCustomerInfo(HttpServletRequest request) throws Exception {
  508. ModelAndView mv = new ModelAndView("cm/customer/custome_detail");
  509. String customerId = request.getParameter("customerId");
  510. mv.addObject("customerId", customerId);
  511. return mv;
  512. }
  513. /**
  514. * 查询客诉基本信息
  515. *
  516. * @param request
  517. * @return
  518. * @throws Exception
  519. */
  520. @ResponseBody
  521. @RequiresPermissions("customer:select:customer")
  522. @RequestMapping("/get_customer_info")
  523. public ResponseJson getCustomerInfo(HttpServletRequest request) throws Exception {
  524. String customerId = request.getParameter("customerId");
  525. if (!StringUtils.isNotEmpty(customerId)) {
  526. return new ResponseJson(500, "该客诉信息不存在!", 500);
  527. }
  528. CustomerInfo customerInfo = new CustomerInfo();
  529. customerInfo.setCustomerId(Integer.parseInt(customerId));
  530. Map<String, Object> map = customerService.getCustomerInfo(customerInfo);
  531. ResponseJson rj = new ResponseJson(200, "修改成功!", 200);
  532. rj.addResponseKeyValue("customerCommon", map.get("customerCommon"));
  533. rj.addResponseKeyValue("customer", map.get("customer"));
  534. rj.addResponseKeyValue("salesOrder", map.get("salesOrder"));
  535. return rj;
  536. }
  537. /**
  538. * 进入添加回访页面
  539. *
  540. * @param request
  541. * @return
  542. * @throws Exception
  543. */
  544. @RequiresPermissions("customer:select:customer")
  545. @RequestMapping("/_add_visit")
  546. public ModelAndView toAddVisit(HttpServletRequest request) throws Exception {
  547. ModelAndView mv = new ModelAndView("cm/customer/add_visit");
  548. String customerId = request.getParameter("customerId");
  549. //查询跟进客服集合
  550. Admin admin = new Admin();
  551. admin.setAdminDept(3);
  552. admin.setAdminStatus(1);
  553. List<Admin> adminList = sysService.listSelectAdmin(admin);
  554. //获取登录人id
  555. Integer loginAdminId = AdminUtils.getLoginAdminId();
  556. mv.addObject("loginAdminId", loginAdminId);
  557. mv.addObject("customerId", customerId);
  558. mv.addObject("adminList", adminList);
  559. return mv;
  560. }
  561. /**
  562. * 添加回访信息
  563. *
  564. * @param request
  565. * @param visit
  566. * @return
  567. */
  568. @ResponseBody
  569. @RequiresPermissions("customer:add:visit")
  570. @RequestMapping("/add_visit_info")
  571. public ResponseJson addVisitInfo(HttpServletRequest request, Visit visit) throws Exception {
  572. String visitAdminId = request.getParameter("visitAdminId");
  573. if (!StringUtils.isNotEmpty(visitAdminId)) {
  574. return new ResponseJson(500, "请选择回访人!", 500);
  575. }
  576. Integer loginAdminId = AdminUtils.getLoginAdminId();
  577. visit.setAdminId(loginAdminId);
  578. visit.setDesignatedAdminId(Integer.parseInt(visitAdminId));
  579. visit.setVisitStatus(1);
  580. visit.setVisitCreateTime(new Date());
  581. int num = visitService.addVisitInfo(visit, visit.getCustomerId());
  582. if (num > 0) {
  583. return new ResponseJson(200, "修改成功!", 200);
  584. } else {
  585. return new ResponseJson(500, "修改失败!", 500);
  586. }
  587. }
  588. /**
  589. * 修改客诉状态为已解决
  590. *
  591. * @param request
  592. * @return
  593. */
  594. @ResponseBody
  595. @RequiresPermissions("customer:update:customerIsSolve")
  596. @RequestMapping("/update_customerIsSolve")
  597. public ResponseJson updateCustomerIsSolve(HttpServletRequest request) throws Exception {
  598. String customerId = request.getParameter("customerId");
  599. if (!StringUtils.isNotEmpty(customerId)) {
  600. return new ResponseJson(500, "该客诉信息不存在!", 500);
  601. }
  602. //根据id获取客诉信息
  603. CustomerInfo customer = customerService.getCustomerInfo(Integer.parseInt(customerId));
  604. if (customer == null) {
  605. return new ResponseJson(500, "该客诉信息不存在!", 500);
  606. }
  607. if (customer.getCustomerIsSolve().intValue() != 2) {
  608. return new ResponseJson(500, "该客诉信息不能修改为已解决状态!", 500);
  609. }
  610. CustomerInfo customerInfo = new CustomerInfo();
  611. customerInfo.setCustomerId(Integer.parseInt(customerId));
  612. customerInfo.setCustomerIsSolve(1);
  613. //修改客诉信息
  614. int num = customerService.updateCustomerInfo(customerInfo);
  615. if (num > 0) {
  616. return new ResponseJson(200, "修改成功!", 200);
  617. } else {
  618. return new ResponseJson(500, "修改失败!", 500);
  619. }
  620. }
  621. /**
  622. * 查询客服
  623. *
  624. * @param request
  625. * @return
  626. */
  627. @ResponseBody
  628. @RequiresPermissions("customer:add:customer")
  629. @RequestMapping("/select_sys_admin")
  630. public ResponseJson selectSysAdmin(HttpServletRequest request) throws Exception {
  631. ResponseJson rj = new ResponseJson(200, "修改成功!", 200);
  632. Integer adminId = AdminUtils.getLoginAdminId();
  633. Admin admin = new Admin();
  634. admin.setAdminDept(3);
  635. admin.setAdminStatus(1);
  636. List<Admin> adminList = sysService.listSelectAdmin(admin);
  637. if (adminList.size() > 0) {
  638. rj.addResponseKeyValue("adminList", adminList);
  639. rj.addResponseKeyValue("adminId", adminId);
  640. return rj;
  641. } else {
  642. return new ResponseJson(500, "查询失败!", 500);
  643. }
  644. }
  645. /**
  646. * 查询产品类型
  647. *
  648. * @param request
  649. * @return
  650. */
  651. @ResponseBody
  652. @RequiresPermissions("customer:add:customer")
  653. @RequestMapping("/select_produce_type")
  654. public ResponseJson selectProduceType(HttpServletRequest request) throws Exception {
  655. ResponseJson rj = new ResponseJson(200, "修改成功!", 200);
  656. ProductType productType = new ProductType();
  657. productType.setTypeStatus(1);
  658. List<ProductType> productTypeList = productService.listProductType(productType);
  659. if (productTypeList != null && productTypeList.size() > 0) {
  660. rj.addResponseKeyValue("productTypeList", productTypeList);
  661. return rj;
  662. } else {
  663. return new ResponseJson(500, "查询失败!", 500);
  664. }
  665. }
  666. /**
  667. * 查询产品
  668. *
  669. * @param request
  670. * @return
  671. */
  672. @ResponseBody
  673. @RequiresPermissions("customer:add:customer")
  674. @RequestMapping("/select_produce")
  675. public ResponseJson selectProduce(HttpServletRequest request) {
  676. ResponseJson rj = new ResponseJson(200, "查询成功!", 200);
  677. Product product = new Product();
  678. List<Product> productList = productService.listProduce(product);
  679. for (Product pro : productList) {
  680. ProductColor productColor = new ProductColor();
  681. productColor.setColorProductId(pro.getProductId());
  682. List<ProductColor> productColorList = productService.listProduceColor(productColor);
  683. pro.setColorList(productColorList);
  684. }
  685. if (productList != null && productList.size() > 0) {
  686. rj.addResponseKeyValue("productList", productList);
  687. return rj;
  688. } else {
  689. return new ResponseJson(500, "查询失败!", 500);
  690. }
  691. }
  692. /**
  693. * 查询产品
  694. *
  695. * @param request
  696. * @return
  697. */
  698. @ResponseBody
  699. @RequiresPermissions("customer:add:customer")
  700. @RequestMapping("/select_produce_fittings")
  701. public ResponseJson selectProduceFittings(HttpServletRequest request, FittingsInfo fittingsInfo) {
  702. ResponseJson rj = new ResponseJson(200, "查询成功!", 200);
  703. List<FittingsInfo> produceFittingsList = fittingsInfoService.listFittings(fittingsInfo);
  704. if (produceFittingsList != null && produceFittingsList.size() > 0) {
  705. rj.addResponseKeyValue("produceFittingsList", produceFittingsList);
  706. return rj;
  707. } else {
  708. return new ResponseJson(500, "查询失败!", 500);
  709. }
  710. }
  711. /**
  712. * 添加客诉
  713. *
  714. * @param request
  715. * @return
  716. */
  717. @ResponseBody
  718. @RequiresPermissions("customer:add:customer")
  719. @RequestMapping("/save_customer")
  720. public ResponseJson addCustomer(HttpServletRequest request, CustomerInfo customerInfo, SalesOrder salesOrder, CustomerCommon customerCommon,
  721. String sendProdcuesJson, String sendFittingsJson, String closedProdcuesJson, String closedFittingsJson) throws Exception {
  722. ResponseJson rjx = this.isValiData(customerInfo);
  723. if(rjx.getResultCode() == 500){
  724. return rjx;
  725. }
  726. Integer customerIsSolve = customerInfo.getCustomerIsSolve(); //处理类型
  727. String phone = customerInfo.getCustomerTel(); //手机号码
  728. Integer typeCompany = customerInfo.getTypeCompany(); // 所属商城 1:美国watero; 2:上朵电动牙刷 3:优尼雅净水机
  729. Integer flag = 0;
  730. if(customerInfo.getIsNeedSelectOrder() == 1){ ////1:需要有订单 2:不需要有订单
  731. JSONArray jsonArray;
  732. List<SendProdcue> sendProdcueList;
  733. List<SendFitting> sendFittingList;
  734. List<ClosedProdcue> closedProdcueList;
  735. List<ClosedFitting> closedFittingList;
  736. jsonArray = JSONArray.fromObject(sendProdcuesJson);
  737. sendProdcueList = (List) JSONArray.toCollection(jsonArray, SendProdcue.class);
  738. jsonArray = JSONArray.fromObject(sendFittingsJson);
  739. sendFittingList = (List) JSONArray.toCollection(jsonArray, SendFitting.class);
  740. jsonArray = JSONArray.fromObject(closedProdcuesJson);
  741. closedProdcueList = (List) JSONArray.toCollection(jsonArray, ClosedProdcue.class);
  742. jsonArray = JSONArray.fromObject(closedFittingsJson);
  743. closedFittingList = (List) JSONArray.toCollection(jsonArray, ClosedFitting.class);
  744. customerCommon.setSendProdcues(sendProdcueList);
  745. customerCommon.setSendFittings(sendFittingList);
  746. customerCommon.setClosedProdcues(closedProdcueList);
  747. customerCommon.setClosedFittings(closedFittingList);
  748. }
  749. customerInfo.setCustomerCommon(customerCommon);
  750. String orderId = "";
  751. if (customerInfo.getCustomerIsSolve() == 3 || customerInfo.getCustomerIsSolve() == 4 || customerInfo.getCustomerIsSolve() == 5) {
  752. Integer adminId = AdminUtils.getLoginAdminId();
  753. orderId = OrderNoUtil.createOrderCode(adminId);
  754. }
  755. customerInfo.setTransactionNumber(orderId);
  756. Integer customerId = customerInfo.getCustomerId();
  757. logger.info("-----------------添加客诉开始----------------------");
  758. try {
  759. flag = customerService.saveCustomerInfo(customerInfo, salesOrder);
  760. } catch (RuntimeException e) {
  761. return new ResponseJson(500, e.getMessage(), 500);
  762. }
  763. customerId = customerInfo.getCustomerId();
  764. logger.info("-----------------添加客诉结束----------------------");
  765. if (flag < 1) {
  766. return new ResponseJson(500, "添加客诉失败!", 500);
  767. }
  768. String msg = "";
  769. //处理结果: 1:已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货
  770. if (customerIsSolve == 3 || customerIsSolve == 4 || customerIsSolve == 5 || customerIsSolve == 6 || customerIsSolve == 7) {
  771. String solveMsg = "";
  772. switch (customerIsSolve) {
  773. case 3:
  774. solveMsg = "为您更换新机";
  775. break;
  776. case 4:
  777. solveMsg = "为您维修机器";
  778. break;
  779. case 5:
  780. solveMsg = "为您补发产品";
  781. break;
  782. case 6:
  783. solveMsg = "为您办理退货";
  784. break;
  785. case 7:
  786. solveMsg = "为您办理退货";
  787. break;
  788. }
  789. String addCustomerSuccessMsg = "";
  790. String typeMsg = "";
  791. switch (typeCompany) {
  792. case 1:
  793. addCustomerSuccessMsg = SmsConfig.ADD_CUSTOMER_SUCCESS_WATERO;
  794. typeMsg = "美国WaterO售后";
  795. break;
  796. case 2:
  797. addCustomerSuccessMsg = SmsConfig.ADD_CUSTOMER_SUCCESS_SHANGDUO;
  798. typeMsg = "上朵售后";
  799. break;
  800. case 3:
  801. addCustomerSuccessMsg = SmsConfig.ADD_CUSTOMER_SUCCESS_YULIA;
  802. typeMsg = "YULIA售后";
  803. break;
  804. case 4:
  805. addCustomerSuccessMsg = SmsConfig.ADD_CUSTOMER_SUCCESS_AIBERLE;
  806. typeMsg = "爱贝源售后";
  807. break;
  808. }
  809. // Object [] msg = new Object[]{solveMsg,typeMsg};
  810. // String text = MessageFormat.format(addCustomerSuccessMsg, msg);
  811. // logger.info("添加客诉成功后,给 "+ phone +" 手机用户发送短信:" + text );
  812. // String result = smsService.sendOtherCMS(phone, text);
  813. //
  814. // if (!"SUCCESS".equals(result)) {
  815. // return new ResponseJson(505, "添加客诉发送短信失败,失败原因:" + result + "<br>客诉信息发送失败并不影响客诉添加。客诉编号为:"+ customerId, 505);
  816. // }
  817. msg = ",请前往Efast进行换货/退货操作。";
  818. }
  819. return new ResponseJson(200, "录入客诉成功!客诉编号:" + customerId + msg, 200);
  820. }
  821. /**
  822. * 修改客诉
  823. *
  824. * @param request
  825. * @return
  826. */
  827. @ResponseBody
  828. @RequiresPermissions("customer:update:customer")
  829. @RequestMapping("/update_customer")
  830. public ResponseJson updateCustomer(HttpServletRequest request, CustomerInfo customerInfo, SalesOrder salesOrder, CustomerCommon customerCommon,
  831. String sendProdcuesJson, String sendFittingsJson, String closedProdcuesJson, String closedFittingsJson) throws Exception {
  832. ResponseJson rjx = this.isValiData(customerInfo);
  833. if(rjx.getResultCode() == 500){
  834. return rjx;
  835. }
  836. Integer flag = 0;
  837. Integer customerIsSolve = customerInfo.getCustomerIsSolve(); //处理类型
  838. String phone = customerInfo.getCustomerTel(); //手机号码
  839. Integer typeCompany = customerInfo.getTypeCompany(); // 所属商城 1:美国watero; 2:上朵电动牙刷 3:优尼雅净水机
  840. if(customerInfo.getIsNeedSelectOrder() == 1){
  841. JSONArray jsonArray;
  842. List<SendProdcue> sendProdcueList;
  843. List<SendFitting> sendFittingList;
  844. List<ClosedProdcue> closedProdcueList;
  845. List<ClosedFitting> closedFittingList;
  846. jsonArray = JSONArray.fromObject(sendProdcuesJson);
  847. sendProdcueList = (List) JSONArray.toCollection(jsonArray, SendProdcue.class);
  848. jsonArray = JSONArray.fromObject(sendFittingsJson);
  849. sendFittingList = (List) JSONArray.toCollection(jsonArray, SendFitting.class);
  850. jsonArray = JSONArray.fromObject(closedProdcuesJson);
  851. closedProdcueList = (List) JSONArray.toCollection(jsonArray, ClosedProdcue.class);
  852. jsonArray = JSONArray.fromObject(closedFittingsJson);
  853. closedFittingList = (List) JSONArray.toCollection(jsonArray, ClosedFitting.class);
  854. customerCommon.setSendProdcues(sendProdcueList);
  855. customerCommon.setSendFittings(sendFittingList);
  856. customerCommon.setClosedProdcues(closedProdcueList);
  857. customerCommon.setClosedFittings(closedFittingList);
  858. }
  859. customerInfo.setCustomerCommon(customerCommon);
  860. String orderId = "";
  861. if (customerInfo.getCustomerIsSolve() == 3 || customerInfo.getCustomerIsSolve() == 4 || customerInfo.getCustomerIsSolve() == 5) {
  862. Integer adminId = AdminUtils.getLoginAdminId();
  863. orderId = OrderNoUtil.createOrderCode(adminId);
  864. }
  865. customerInfo.setTransactionNumber(orderId);
  866. Integer customerId = customerInfo.getCustomerId();
  867. logger.info("-----------------修改客诉开始----------------------");
  868. try {
  869. flag = customerService.updateCustomerInfo(customerInfo, salesOrder);
  870. } catch (RuntimeException e) {
  871. return new ResponseJson(500, e.getMessage(), 500);
  872. }
  873. customerId = customerInfo.getCustomerId();
  874. logger.info("-----------------修改客诉结束----------------------");
  875. if (flag < 1) {
  876. return new ResponseJson(500, "修改客诉失败!", 500);
  877. }
  878. return new ResponseJson(200, "修改客诉成功!客诉编号为:" + customerId, 200);
  879. }
  880. /**
  881. * 验证方法
  882. *
  883. * @param customerInfo
  884. * @return
  885. */
  886. public ResponseJson isValiData(CustomerInfo customerInfo) {
  887. ResponseJson rj = new ResponseJson();
  888. if(customerInfo.getAdminId() == null){
  889. return new ResponseJson(500, "未填写客诉id", 500);
  890. }
  891. return rj;
  892. }
  893. /**
  894. * 发送短信
  895. *
  896. * @param request
  897. * @return
  898. */
  899. @ResponseBody
  900. @RequiresPermissions("customer:add:customer")
  901. @RequestMapping("/send_phone_sms")
  902. public ResponseJson sendPhoneSms(HttpServletRequest request, String type, String phone, Integer typeCompany, ComplaintQuestionInfo complaintQuestionInfo) throws Exception {
  903. String url = NameUtils.getConfig("website");
  904. Integer flag = 1;
  905. if (typeCompany == null || typeCompany == 0) {
  906. return new ResponseJson(500, "未获取到产品类型!", 500);
  907. }
  908. String con = "";
  909. if (type != null && !"".equals(type)) {
  910. if ("p".equals(type)) { //problem" 问题处理; mailAddress:邮寄地址;
  911. if (complaintQuestionInfo.getQuestionId() == null || "".equals(complaintQuestionInfo.getQuestionId())) {
  912. complaintQuestionInfo.setQuestionState(1);
  913. complaintQuestionInfo.setQuestionIsQcDetect(0);
  914. complaintQuestionInfo = complaintQuestionInfoService.insertBackInfo(complaintQuestionInfo);
  915. } else {
  916. complaintQuestionInfo.setSmallClassId(null); //不能修改小类类型
  917. flag = complaintQuestionInfoService.updateQuestionById(complaintQuestionInfo);
  918. if (flag < 1) {
  919. return new ResponseJson(500, "问题修改失败!", 500);
  920. }
  921. }
  922. url += "/" + complaintQuestionInfo.getQuestionId()+"/"+typeCompany;
  923. switch (typeCompany) {
  924. case 1:
  925. con = SmsConfig.SEND_PRODUCT_SEND_WATERO;
  926. break;
  927. case 2:
  928. con = SmsConfig.SEND_PRODUCT_SEND_SHANGDUO;
  929. break;
  930. case 3:
  931. con = SmsConfig.SEND_PRODUCT_SEND_YULIA;
  932. break;
  933. case 4:
  934. con = SmsConfig.SEND_PRODUCT_SEND_AIBERLE;
  935. break;
  936. }
  937. } else if ("m".equals(type)) {
  938. if (complaintQuestionInfo.getQuestionId() == null) {
  939. return new ResponseJson(500, "未获取到邮寄信息!", 500);
  940. }
  941. complaintQuestionInfo.setQuestionName(null);
  942. complaintQuestionInfo.setSmallClassId(null);
  943. url += "/5";
  944. switch (typeCompany) {
  945. case 1:
  946. con = SmsConfig.SEND_PRODUCT_SMS_WATERO;
  947. break;
  948. case 2:
  949. con = SmsConfig.SEND_PRODUCT_SMS_SHANGDUO;
  950. break;
  951. case 3:
  952. con = SmsConfig.SEND_PRODUCT_SMS_YULIA;
  953. break;
  954. case 4:
  955. con = SmsConfig.SEND_PRODUCT_SMS_AIBERLE;
  956. break;
  957. }
  958. }
  959. }
  960. String userPhone = encodePhoneNumber(phone);
  961. String text = MessageFormat.format(con, url);
  962. logger.info("给 " + phone + " 手机用户发送短信:" + text);
  963. String result = smsService.sendOtherCMS(phone, text);
  964. if ("SUCCESS".equals(result)) {
  965. return new ResponseJson(200, "发送短信成功!", 200);
  966. } else {
  967. return new ResponseJson(500, "发送短信失败,失败原因:" + result, 500);
  968. }
  969. }
  970. String encodePhoneNumber(String number)
  971. {
  972. int encnum = Integer.parseInt(number.substring(2));
  973. int prefix = (number.charAt(1) - '2') /2; // '3'=>0, '5'=>1, '[67]'=>2, '8'=>3
  974. encnum |= (prefix <<= 30);
  975. final byte[] raw = new byte[4];
  976. raw[0] = (byte)(encnum >>> 24);
  977. raw[1] = (byte)(encnum >>> 16);
  978. raw[2] = (byte)(encnum >>> 8);
  979. raw[3] = (byte) encnum;
  980. return Base64.encodeBase64URLSafeString(raw);
  981. }
  982. /**
  983. * 进入回访完成页面
  984. *
  985. * @param request
  986. * @return
  987. * @throws Exception
  988. */
  989. @RequiresPermissions("customer:update:visit")
  990. @RequestMapping("/_update_visit_info")
  991. public ModelAndView toUpdateVisitFinish(HttpServletRequest request) throws Exception {
  992. ModelAndView mv = new ModelAndView("cm/customer/visit_finish");
  993. String customerId = request.getParameter("customerId");
  994. mv.addObject("customerId", customerId);
  995. return mv;
  996. }
  997. /**
  998. * 添加回访完成内容
  999. *
  1000. * @param request
  1001. * @param visit
  1002. * @return
  1003. */
  1004. @ResponseBody
  1005. @RequiresPermissions("customer:update:visit")
  1006. @RequestMapping("/update_visit_finish")
  1007. public ResponseJson updateVisitFinish(HttpServletRequest request, Visit visit) throws Exception {
  1008. String customerId = request.getParameter("finish_customerId");
  1009. if (!StringUtils.isNotEmpty(customerId)) {
  1010. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1011. }
  1012. visit.setCustomerId(Integer.parseInt(customerId));
  1013. visit.setVisitStatus(2);
  1014. //修改回访信息内容
  1015. int num = visitService.updateVisit(visit);
  1016. if (num > 0) {
  1017. return new ResponseJson(200, "添加成功!", 200);
  1018. } else {
  1019. return new ResponseJson(500, "添加失败!", 500);
  1020. }
  1021. }
  1022. /**
  1023. * 进入回访信息详情
  1024. *
  1025. * @param request
  1026. * @return
  1027. * @throws Exception
  1028. */
  1029. @RequiresPermissions("customer:get:visit")
  1030. @RequestMapping("/_visit_info")
  1031. public ModelAndView toVisitInfo(HttpServletRequest request) throws Exception {
  1032. ModelAndView mv = new ModelAndView("cm/customer/visit_detail");
  1033. String customerId = request.getParameter("customerId");
  1034. // 1:未回访,2:已回访
  1035. String num = request.getParameter("num");
  1036. if (!StringUtils.isNotEmpty(num)) {
  1037. num = "2";
  1038. }
  1039. mv.addObject("customerId", customerId);
  1040. mv.addObject("num", num);
  1041. return mv;
  1042. }
  1043. /**
  1044. * 获取回访信息详情
  1045. *
  1046. * @param request
  1047. * @return
  1048. */
  1049. @ResponseBody
  1050. @RequiresPermissions("customer:get:visit")
  1051. @RequestMapping("/get_visit_info")
  1052. public ResponseJson getVisitInfo(HttpServletRequest request) throws Exception {
  1053. String customerId = request.getParameter("customerId");
  1054. if (!StringUtils.isNotEmpty(customerId)) {
  1055. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1056. }
  1057. Visit visit = new Visit();
  1058. visit.setCustomerId(Integer.parseInt(customerId));
  1059. //查询回访信息集合
  1060. List<Visit> visitList = visitService.listVisit(visit);
  1061. if (visitList == null || visitList.size() == 0) {
  1062. return new ResponseJson(500, "该客诉没有回访信息!", 500);
  1063. }
  1064. visit = visitList.get(0);
  1065. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1066. rj.addResponseKeyValue("visit", visit);
  1067. return rj;
  1068. }
  1069. /**
  1070. * 进入问题描述页面
  1071. *
  1072. * @param request
  1073. * @return
  1074. * @throws Exception
  1075. */
  1076. @RequiresPermissions("customer:get:describe")
  1077. @RequestMapping("/_question_describe")
  1078. public ModelAndView toQuestionDescribe(HttpServletRequest request) throws Exception {
  1079. ModelAndView mv = new ModelAndView("cm/customer/describe_detail");
  1080. String customerId = request.getParameter("customerId");
  1081. mv.addObject("customerId", customerId);
  1082. return mv;
  1083. }
  1084. /**
  1085. * 获取问题描述信息
  1086. *
  1087. * @param request
  1088. * @return
  1089. */
  1090. @ResponseBody
  1091. @RequiresPermissions("customer:get:describe")
  1092. @RequestMapping("/get_describe_info")
  1093. public ResponseJson getDescribeInfo(HttpServletRequest request) throws Exception {
  1094. String customerId = request.getParameter("customerId");
  1095. if (!StringUtils.isNotEmpty(customerId)) {
  1096. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1097. }
  1098. QuestionDescribe describe = new QuestionDescribe();
  1099. describe.setCustomerId(Integer.parseInt(customerId));
  1100. //查询问题集合
  1101. List<QuestionDescribe> questionList = questionDescribeService.listQuestionDescribe(describe);
  1102. if (questionList == null || questionList.size() == 0) {
  1103. return new ResponseJson(500, "该客诉信息没有问题描述!", 500);
  1104. }
  1105. describe = questionList.get(0);
  1106. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1107. rj.addResponseKeyValue("describe", describe);
  1108. return rj;
  1109. }
  1110. /**
  1111. * 进入修改换新页面
  1112. *
  1113. * @param request
  1114. * @return
  1115. * @throws Exception
  1116. */
  1117. @RequiresPermissions("customer:update:renewed")
  1118. @RequestMapping("/_update_renewed")
  1119. public ModelAndView toUpdateRenewed(HttpServletRequest request) throws Exception {
  1120. ModelAndView mv = new ModelAndView("cm/customer/update_renewed");
  1121. String customerId = request.getParameter("customerId");
  1122. mv.addObject("customerId", customerId);
  1123. return mv;
  1124. }
  1125. /**
  1126. * 获取换新详情
  1127. *
  1128. * @param request
  1129. * @return
  1130. */
  1131. @ResponseBody
  1132. @RequiresPermissions("customer:get:renewed")
  1133. @RequestMapping("/get_renewed_info")
  1134. public ResponseJson getRenewedInfo(HttpServletRequest request) throws Exception {
  1135. String customerId = request.getParameter("customerId");
  1136. if (!StringUtils.isNotEmpty(customerId)) {
  1137. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1138. }
  1139. Renewed renewed = new Renewed();
  1140. renewed.setCustomerId(Integer.parseInt(customerId));
  1141. renewed.setRenewedState(1);
  1142. //获取换新详情和检测信息
  1143. renewed = customerService.getRenewedInfo(renewed);
  1144. if (renewed == null) {
  1145. return new ResponseJson(500, "该客诉没有换新信息!", 500);
  1146. } else {
  1147. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1148. rj.addResponseKeyValue("renewed", renewed);
  1149. return rj;
  1150. }
  1151. }
  1152. /**
  1153. * 修改换新信息
  1154. *
  1155. * @param request
  1156. * @param renewed
  1157. * @return
  1158. * @throws Exception
  1159. */
  1160. @ResponseBody
  1161. @RequiresPermissions("customer:update:renewed")
  1162. @RequestMapping("/update_renewed_info")
  1163. public ResponseJson updateRenewedInfo(HttpServletRequest request, Renewed renewed) throws Exception {
  1164. /*String closedProducts = request.getParameter("closed_products");
  1165. String closedFittings = request.getParameter("closed_fittings");*/
  1166. String mergeAddress = request.getParameter("merge_address");
  1167. if (!StringUtils.isNotEmpty(renewed.getRenewedId().toString())) {
  1168. return new ResponseJson(500, "该换新信息不能修改!", 500);
  1169. }
  1170. // if (StringUtils.isNotEmpty(renewed.getRenewedBackPostage().toString())) {
  1171. // renewed.setRenewedBackPostage(renewed.getRenewedBackPostage().intValue() * 100);
  1172. // }
  1173. /*if (!StringUtils.isNotEmpty(renewed.getRenewedBackEfastOrderId())) {
  1174. return new ResponseJson(500, "请输入efast订单号!", 500);
  1175. }*/
  1176. if (StringUtils.isNotEmpty(mergeAddress)) {
  1177. renewed.setRenewedSendMergeAddress(mergeAddress);
  1178. }
  1179. if(renewed.getRenewedBackStatus() != null){
  1180. if(renewed.getRenewedBackStatus() != 1){
  1181. ComplaintSignclosedInfo cs = new ComplaintSignclosedInfo();
  1182. cs.setSignclosedCustomerId(renewed.getCustomerId());
  1183. cs.setSignclosedLogistics(renewed.getRenewedBackLogisticsCompany());
  1184. cs.setSignclosedLogisticsNumber(renewed.getRenewedBackLogisticsNo());
  1185. complaintSignclosedInfoService.updateSignclosedByCustomerId(cs);
  1186. }
  1187. }
  1188. //修改换新信息
  1189. int num = renewedService.updateRenewedInfo(renewed, null, null);
  1190. if (num > 0) {
  1191. return new ResponseJson(200, "修改成功!", 200);
  1192. } else {
  1193. return new ResponseJson(500, "修改失败!", 500);
  1194. }
  1195. }
  1196. /**
  1197. * 进入修改维修页面
  1198. *
  1199. * @param request
  1200. * @return
  1201. * @throws Exception
  1202. */
  1203. @RequiresPermissions("customer:update:repair")
  1204. @RequestMapping("/_to_update_repair")
  1205. public ModelAndView toUpdateRepair(HttpServletRequest request) throws Exception {
  1206. ModelAndView mv = new ModelAndView("cm/customer/update_repair");
  1207. String customerId = request.getParameter("customerId");
  1208. mv.addObject("customerId", customerId);
  1209. return mv;
  1210. }
  1211. /**
  1212. * 进入修改维修页面
  1213. *
  1214. * @param request
  1215. * @return
  1216. * @throws Exception
  1217. */
  1218. @ResponseBody
  1219. @RequiresPermissions("customer:update:repair")
  1220. @RequestMapping("/_update_repair")
  1221. public ResponseJson updateRepairUI(HttpServletRequest request) throws Exception {
  1222. String customerId = request.getParameter("customerId");
  1223. if (!StringUtils.isNotEmpty(customerId)) {
  1224. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1225. }
  1226. Repair repair = new Repair();
  1227. repair.setCustomerId(Integer.parseInt(customerId));
  1228. repair.setRepairState(1);
  1229. //获取维修详情和品质检测信息
  1230. repair = customerService.getRepairInfo(repair);
  1231. if (repair == null) {
  1232. return new ResponseJson(500, "该客诉没有维修信息!", 500);
  1233. } else {
  1234. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1235. rj.addResponseKeyValue("repair", repair);
  1236. return rj;
  1237. }
  1238. }
  1239. /**
  1240. * 修改维修处理信息
  1241. *
  1242. * @param request
  1243. * @param repair
  1244. * @return
  1245. * @throws Exception
  1246. */
  1247. @ResponseBody
  1248. @RequiresPermissions("customer:update:repair")
  1249. @RequestMapping("/update_repair_info")
  1250. public ResponseJson updateRepairInfo(HttpServletRequest request, Repair repair) throws Exception {
  1251. if (!StringUtils.isNotEmpty(repair.getRepairId().toString())) {
  1252. return new ResponseJson(500, "该换新信息不能修改!", 500);
  1253. }
  1254. /* String closedProducts = request.getParameter("closed_products");
  1255. String closedFittings = request.getParameter("closed_fittings");*/
  1256. String provinceNumber = request.getParameter("repairProvinceNumber");
  1257. String cityNumber = request.getParameter("repairCityNumber");
  1258. String areaNumber = request.getParameter("repairAreaNumber");
  1259. String mergeAddress = request.getParameter("merge_address");
  1260. if (StringUtils.isNotEmpty(provinceNumber)) {
  1261. repair.setProvinceNumber(Integer.parseInt(provinceNumber));
  1262. }
  1263. if (StringUtils.isNotEmpty(cityNumber)) {
  1264. repair.setCityNumber(Integer.parseInt(cityNumber));
  1265. }
  1266. if (StringUtils.isNotEmpty(areaNumber)) {
  1267. repair.setAreaNumber(Integer.parseInt(areaNumber));
  1268. }
  1269. if (StringUtils.isNotEmpty(mergeAddress)) {
  1270. repair.setRepairSendMergeAddress(mergeAddress);
  1271. }
  1272. // if (StringUtils.isNotEmpty(repair.getRepairBackPostage().toString())) {
  1273. // repair.setRepairBackPostage(repair.getRepairBackPostage().intValue() * 100);
  1274. // }
  1275. /*if (!StringUtils.isNotEmpty(repair.getRepairBackEfastOrderId())) {
  1276. return new ResponseJson(500, "请输入efast订单号!", 500);
  1277. }*/
  1278. if (StringUtils.isNotEmpty(mergeAddress)) {
  1279. repair.setRepairSendMergeAddress(mergeAddress);
  1280. }
  1281. /*SalesOrder order = new SalesOrder();
  1282. order.setSalesOrderStatus(1);
  1283. order.setSalesOrderId(repair.getRepairBackEfastOrderId());
  1284. int count = salesOrderService.getOrderInfoCount(order);
  1285. //判断efast订单是否可查出有效数据
  1286. if (count == 0) {
  1287. return new ResponseJson(500, "该efast订单号无效,请重新输入!", 500);
  1288. }*/
  1289. if(repair.getRepairBackStatus() != null){
  1290. if(repair.getRepairBackStatus() != 1){
  1291. ComplaintSignclosedInfo cs = new ComplaintSignclosedInfo();
  1292. cs.setSignclosedCustomerId(repair.getCustomerId());
  1293. cs.setSignclosedLogistics(repair.getRepairBackLogisticsCompany());
  1294. cs.setSignclosedLogisticsNumber(repair.getRepairBackLogisticsNo());
  1295. complaintSignclosedInfoService.updateSignclosedByCustomerId(cs);
  1296. }
  1297. }
  1298. //修改维修信息
  1299. int num = repairService.updateRepairInfo(repair, null, null);
  1300. if (num > 0) {
  1301. return new ResponseJson(200, "修改成功!", 200);
  1302. } else {
  1303. return new ResponseJson(500, "修改失败!", 500);
  1304. }
  1305. }
  1306. /**
  1307. * 进入修改退货页面
  1308. *
  1309. * @param request
  1310. * @return
  1311. * @throws Exception
  1312. */
  1313. @RequiresPermissions("customer:update:backGoods")
  1314. @RequestMapping("/_to_update_book_goods")
  1315. public ModelAndView toUpdateBookGoods(HttpServletRequest request) throws Exception {
  1316. ModelAndView mv = new ModelAndView("cm/customer/update_back_goods");
  1317. String customerId = request.getParameter("customerId");
  1318. mv.addObject("customerId", customerId);
  1319. return mv;
  1320. }
  1321. /**
  1322. * 进入修改售后退货页面
  1323. *
  1324. * @param request
  1325. * @return
  1326. * @throws Exception
  1327. */
  1328. @ResponseBody
  1329. @RequiresPermissions("customer:update:backGoods")
  1330. @RequestMapping("/_update_back_goods")
  1331. public ResponseJson updateBackGoodsUI(HttpServletRequest request) throws Exception {
  1332. String customerId = request.getParameter("customerId");
  1333. if (!StringUtils.isNotEmpty(customerId)) {
  1334. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1335. }
  1336. BackGoods backGoods = new BackGoods();
  1337. backGoods.setCustomerId(Integer.parseInt(customerId));
  1338. //获取售后退货信息
  1339. backGoods = customerService.getBackGoods(backGoods);
  1340. if (backGoods == null) {
  1341. return new ResponseJson(500, "该客诉没有售后退货信息!", 500);
  1342. } else {
  1343. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1344. rj.addResponseKeyValue("backGoods", backGoods);
  1345. return rj;
  1346. }
  1347. }
  1348. /**
  1349. * 修改售后退货信息
  1350. *
  1351. * @param request
  1352. * @param backGoods
  1353. * @return
  1354. * @throws Exception
  1355. */
  1356. @ResponseBody
  1357. @RequiresPermissions("customer:update:backGoods")
  1358. @RequestMapping("/update_back_goods")
  1359. public ResponseJson updateBackGoods(HttpServletRequest request, BackGoods backGoods) throws Exception {
  1360. String closedProducts = request.getParameter("closed_products");
  1361. String closedFittings = request.getParameter("closed_fittings");
  1362. if (!StringUtils.isNotEmpty(backGoods.getBackGoodsId().toString())) {
  1363. return new ResponseJson(500, "该售后退货信息不能修改!", 500);
  1364. }
  1365. // if (StringUtils.isNotEmpty(backGoods.getBackGoodsBackPostage().toString())) {
  1366. // backGoods.setBackGoodsBackPostage(backGoods.getBackGoodsBackPostage().intValue() * 100);
  1367. // }
  1368. // if(backGoods.getBackGoodsBackStatus() != 1){
  1369. // ComplaintSignclosedInfo cs = new ComplaintSignclosedInfo();
  1370. // cs.setSignclosedCustomerId(backGoods.getCustomerId());
  1371. // cs.setSignclosedLogistics(backGoods.getBackGoodsBackLogisticsCompany());
  1372. // cs.setSignclosedLogisticsNumber(backGoods.getBackGoodsBackLogisticsNo());
  1373. // complaintSignclosedInfoService.updateSignclosedByCustomerId(cs);
  1374. // }
  1375. int num = backGoodsService.updateBackGoods(backGoods, closedProducts, closedFittings);
  1376. if (num > 0) {
  1377. return new ResponseJson(200, "修改成功!", 200);
  1378. } else {
  1379. return new ResponseJson(500, "修改失败!", 500);
  1380. }
  1381. }
  1382. /**
  1383. * 进入修改补寄页面
  1384. *
  1385. * @param request
  1386. * @return
  1387. * @throws Exception
  1388. */
  1389. @RequiresPermissions("customer:update:reissue")
  1390. @RequestMapping("/_to_update_reissue")
  1391. public ModelAndView toUpdateReissue(HttpServletRequest request) throws Exception {
  1392. ModelAndView mv = new ModelAndView("cm/customer/update_reissue");
  1393. String customerId = request.getParameter("customerId");
  1394. mv.addObject("customerId", customerId);
  1395. return mv;
  1396. }
  1397. /**
  1398. * 进入修改补寄信息页面
  1399. *
  1400. * @param request
  1401. * @return
  1402. */
  1403. @ResponseBody
  1404. @RequiresPermissions("customer:update:reissue")
  1405. @RequestMapping("/get_reissue_info")
  1406. public ResponseJson getReissueInfo(HttpServletRequest request) {
  1407. String customerId = request.getParameter("customerId");
  1408. if (!StringUtils.isNotEmpty(customerId)) {
  1409. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1410. }
  1411. Reissue reissue = new Reissue();
  1412. reissue.setCustomerId(Integer.parseInt(customerId));
  1413. //获取售后补寄信息
  1414. reissue = customerService.getReissue(reissue);
  1415. if (reissue == null) {
  1416. return new ResponseJson(500, "该客诉没有售后退货信息!", 500);
  1417. } else {
  1418. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1419. rj.addResponseKeyValue("reissue", reissue);
  1420. return rj;
  1421. }
  1422. }
  1423. /**
  1424. * 修改售后补寄信息
  1425. *
  1426. * @param request
  1427. * @param reissue
  1428. * @return
  1429. * @throws Exception
  1430. */
  1431. @ResponseBody
  1432. @RequiresPermissions("customer:update:reissue")
  1433. @RequestMapping("/update_reissue_info")
  1434. public ResponseJson updateReissueInfo(HttpServletRequest request, Reissue reissue) throws Exception {
  1435. String provinceNumber = request.getParameter("reissueProvinceNumber");
  1436. String cityNumber = request.getParameter("reissueCityNumber");
  1437. String areaNumber = request.getParameter("reissueAreaNumber");
  1438. String mergeAddress = request.getParameter("merge_address");
  1439. if (!StringUtils.isNotEmpty(reissue.getReissueId().toString())) {
  1440. return new ResponseJson(500, "该售后补寄信息不能修改!", 500);
  1441. }
  1442. if (StringUtils.isNotEmpty(provinceNumber)) {
  1443. reissue.setProvinceNumber(Integer.parseInt(provinceNumber));
  1444. }
  1445. if (StringUtils.isNotEmpty(cityNumber)) {
  1446. reissue.setCityNumber(Integer.parseInt(cityNumber));
  1447. }
  1448. if (StringUtils.isNotEmpty(areaNumber)) {
  1449. reissue.setAreaNumber(Integer.parseInt(areaNumber));
  1450. }
  1451. if (StringUtils.isNotEmpty(mergeAddress)) {
  1452. reissue.setReissueSendMergeAddress(mergeAddress);
  1453. }
  1454. //修改售后补寄信息
  1455. int num = reissueService.updateReissueInfo(reissue);
  1456. if (num > 0) {
  1457. return new ResponseJson(200, "修改成功!", 200);
  1458. } else {
  1459. return new ResponseJson(500, "修改失败!", 500);
  1460. }
  1461. }
  1462. /**
  1463. * 进入修改退货页面
  1464. *
  1465. * @param request
  1466. * @return
  1467. * @throws Exception
  1468. */
  1469. @RequiresPermissions("customer:update:noreason")
  1470. @RequestMapping("/_update_noreason_back")
  1471. public ModelAndView toUpdateNoreasonBack(HttpServletRequest request) throws Exception {
  1472. ModelAndView mv = new ModelAndView("cm/customer/update_noreason_back");
  1473. String customerId = request.getParameter("customerId");
  1474. mv.addObject("customerId", customerId);
  1475. return mv;
  1476. }
  1477. /**
  1478. * 获取无理由退货信息
  1479. *
  1480. * @param request
  1481. * @return
  1482. * @throws Exception
  1483. */
  1484. @ResponseBody
  1485. @RequiresPermissions("customer:update:noreason")
  1486. @RequestMapping("/get_noreason_back")
  1487. public ResponseJson getNoreasonBack(HttpServletRequest request) throws Exception {
  1488. String customerId = request.getParameter("customerId");
  1489. if (!StringUtils.isNotEmpty(customerId)) {
  1490. return new ResponseJson(500, "该客诉信息不存在!", 500);
  1491. }
  1492. NoreasonBack noreasonBack = new NoreasonBack();
  1493. noreasonBack.setCustomerId(Integer.parseInt(customerId));
  1494. noreasonBack.setNoreasonBackState(1);
  1495. //获取无理由退货信息
  1496. noreasonBack = customerService.getNoreasonBack(noreasonBack);
  1497. if (noreasonBack == null) {
  1498. return new ResponseJson(500, "该客诉没有无理由售后退货信息!", 500);
  1499. } else {
  1500. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1501. rj.addResponseKeyValue("noreasonBack", noreasonBack);
  1502. return rj;
  1503. }
  1504. }
  1505. /**
  1506. * 修改售后无理由退货信息
  1507. *
  1508. * @param request
  1509. * @param noreasonBack
  1510. * @return
  1511. * @throws Exception
  1512. */
  1513. @ResponseBody
  1514. @RequiresPermissions("customer:update:noreason")
  1515. @RequestMapping("/update_noreason")
  1516. public ResponseJson updateNoreason(HttpServletRequest request, NoreasonBack noreasonBack) throws Exception {
  1517. String closedProducts = request.getParameter("closed_products");
  1518. String closedFittings = request.getParameter("closed_fittings");
  1519. if (!StringUtils.isNotEmpty(noreasonBack.getNoreasonBackId().toString())) {
  1520. return new ResponseJson(500, "该售后无理由退货信息不能修改!", 500);
  1521. }
  1522. // if (StringUtils.isNotEmpty(noreasonBack.getNoreasonBackBackPostage().toString())) {
  1523. // noreasonBack.setNoreasonBackBackPostage(noreasonBack.getNoreasonBackBackPostage().intValue() * 100);
  1524. // }
  1525. // if(noreasonBack.getNoreasonBackBackStatus() != 1){
  1526. // ComplaintSignclosedInfo cs = new ComplaintSignclosedInfo();
  1527. // cs.setSignclosedCustomerId(noreasonBack.getCustomerId());
  1528. // cs.setSignclosedLogistics(noreasonBack.getNoreasonBackBackLogisticsCompany());
  1529. // cs.setSignclosedLogisticsNumber(noreasonBack.getNoreasonBackBackLogisticsNo());
  1530. // complaintSignclosedInfoService.updateSignclosedByCustomerId(cs);
  1531. // }
  1532. int num = noreasonBackService.updateNoreasonBack(noreasonBack, closedProducts, closedFittings);
  1533. if (num > 0) {
  1534. return new ResponseJson(200, "修改成功!", 200);
  1535. } else {
  1536. return new ResponseJson(500, "修改失败!", 500);
  1537. }
  1538. }
  1539. /**
  1540. * 查询未解决客诉数量
  1541. */
  1542. @ResponseBody
  1543. @RequestMapping(value = "/selectNumberBacklog")
  1544. public ResultMsg selectTodo(HttpServletRequest request){
  1545. ResultMsg msg = new ResultMsg();
  1546. CustomerInfo customerInfo = new CustomerInfo();
  1547. //获取登录员工id
  1548. Integer adminId = AdminUtils.getLoginAdminId();
  1549. customerInfo.setAdminId(adminId);
  1550. customerInfo.setCustomerIsSolve(2);
  1551. //未解决客诉数量
  1552. Integer notSolvedCustomer = customerService.selectNotSolvedCustomer(customerInfo);
  1553. //需要向工厂确认所有已签收的产品数量
  1554. CustomerCommon customerCommon = new CustomerCommon();
  1555. customerCommon.setAdminId(adminId);
  1556. customerCommon.setRelationBackStatus(4);
  1557. Integer amountReceivedCustomer = customerCommonService.listCustomerCommonByStatus(customerCommon);
  1558. //需要填写Efast订单号的客诉数量
  1559. customerCommon.setRelationBackStatus(3);
  1560. Integer noEntryCustomer = customerCommonService.listCustomerCommonByStatus(customerCommon);
  1561. //客诉录入后,三天后未寄回的客诉数量
  1562. customerCommon.setRelationBackStatus(1);
  1563. customerCommon.setRelationCreateTime(new Date());
  1564. Integer notSendCustomer = customerCommonService.listCustomerCommonByStatus(customerCommon);
  1565. Map<String,Integer> numberMap = new HashMap<>();
  1566. numberMap.put("notSolvedCustomer",notSolvedCustomer);
  1567. numberMap.put("amountReceivedCustomer",amountReceivedCustomer);
  1568. numberMap.put("noEntryCustomer",noEntryCustomer);
  1569. numberMap.put("notSendCustomer",notSendCustomer);
  1570. msg.setResultCode(ResultInfo.SUCCESSCODE);
  1571. msg.setStatus(true);
  1572. msg.setData(numberMap);
  1573. return msg;
  1574. }
  1575. /**
  1576. * 根据微信昵称/姓名/电话查询客诉
  1577. *
  1578. * @param request
  1579. * @return
  1580. */
  1581. @ResponseBody
  1582. @RequiresPermissions("customer:list:customer")
  1583. @RequestMapping("/get_custoner_info")
  1584. public ResponseJson getCustonerInfo(HttpServletRequest request,CustomerCommon customerCommon) throws Exception {
  1585. if (customerCommon == null) {
  1586. return new ResponseJson(500, "参数错误!", 500);
  1587. }
  1588. List<CustomerCommon> customerCommonList = customerCommonService.listCustomerCommon(customerCommon);
  1589. if(customerCommonList.size() < 1){
  1590. return new ResponseJson(500, "不存在相关客诉信息!", 500);
  1591. } else {
  1592. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1593. rj.addResponseKeyValue("customer", customerCommonList.get(0));
  1594. return rj;
  1595. }
  1596. }
  1597. /**
  1598. * 申请邮费
  1599. * @return
  1600. */
  1601. @ResponseBody
  1602. @RequiresPermissions("customer:applyPostage:customer")
  1603. @RequestMapping(value = "/apply_postage")
  1604. public ResponseJson applyPostage(HttpServletRequest request, Integer customerId) throws Exception {
  1605. CustomerInfo customerInfo = customerService.getCustomerInfo(customerId);
  1606. if(customerInfo == null){
  1607. return new ResponseJson(500, "未获取到客诉", 500);
  1608. }
  1609. CustomerCommon customerCommon = new CustomerCommon();
  1610. customerCommon.setCustomerId(customerId);
  1611. List<CustomerCommon> customerCommonList = customerCommonService.listCustomerCommon(customerCommon);
  1612. customerCommon = customerCommonList.get(0);
  1613. if(customerCommon.getRelationBackStatus() == 1){ //1:未寄回 2:已寄回 3:已收货 4:已签收待确认
  1614. return new ResponseJson(500, "请修改寄回状态,并填写寄回信息", 500);
  1615. }
  1616. if(customerCommon.getRelationBackStatus() == 2){ //1:未寄回 2:已寄回 3:已收货 4:已签收待确认
  1617. return new ResponseJson(500, "产品正在寄回中!", 500);
  1618. }
  1619. if(customerCommon.getRelationIsTransfer() == 0){ //relationIsTransfer 是否需要转账邮费 0:不需要 10:需要转账
  1620. return new ResponseJson(500, "请修改邮费转账状态,并填写邮费信息", 500);
  1621. }
  1622. if(customerCommon.getRelationBackPostage() == null || customerCommon.getRelationBackPostage() == 0 //relationBackPostage
  1623. || customerCommon.getRelationAlipay() == null || customerCommon.getRelationAlipayName() == null ){
  1624. return new ResponseJson(500, "请填写邮费信息", 500);
  1625. }
  1626. if(customerInfo.getCompanyId() == null || customerInfo.getCompanyId() == 0 ){
  1627. return new ResponseJson(500, "未正确选择销售公司", 500);
  1628. }
  1629. Postage age = new Postage();
  1630. age.setCustomerId(customerInfo.getCustomerId()); //客诉id
  1631. List<Postage> postageList = postageService.listPostage(age);
  1632. if(postageList != null && postageList.size() > 0){
  1633. return new ResponseJson(500, "该条客诉已在申请邮费中了", 500);
  1634. }
  1635. ResponseJson rj = new ResponseJson(200, "可以申请邮费", 200);
  1636. rj.addResponseKeyValue("customerCommon",customerCommon);
  1637. rj.addResponseKeyValue("customerInfo",customerInfo);
  1638. return rj;
  1639. }
  1640. /**
  1641. * 申请邮费
  1642. * @return
  1643. */
  1644. @ResponseBody
  1645. @RequiresPermissions("customer:applyPostage:customer")
  1646. @RequestMapping(value = "/add_postage")
  1647. public ResponseJson addPostage(HttpServletRequest request, Integer customerId,String postageLogisticsImg) throws Exception {
  1648. CustomerInfo customerInfo = customerService.getCustomerInfo(customerId);
  1649. if(customerInfo == null){
  1650. return new ResponseJson(500, "未获取到客诉", 500);
  1651. }
  1652. CustomerCommon customerCommon = new CustomerCommon();
  1653. customerCommon.setCustomerId(customerId);
  1654. List<CustomerCommon> customerCommonList = customerCommonService.listCustomerCommon(customerCommon);
  1655. customerCommon = customerCommonList.get(0);
  1656. if(customerCommon.getRelationBackStatus() == 1){ //1:未寄回 2:已寄回 3:已收货 4:已签收待确认
  1657. return new ResponseJson(500, "请修改寄回状态,并填写寄回信息", 500);
  1658. }
  1659. if(customerCommon.getRelationBackStatus() == 2){ //1:未寄回 2:已寄回 3:已收货 4:已签收待确认
  1660. return new ResponseJson(500, "产品正在寄回中!", 500);
  1661. }
  1662. if(customerCommon.getRelationIsTransfer() == 0){ //relationIsTransfer 是否需要转账邮费 0:不需要 10:需要转账
  1663. return new ResponseJson(500, "请修改邮费转账状态,并填写邮费信息", 500);
  1664. }
  1665. if(customerCommon.getRelationBackPostage() == null || customerCommon.getRelationBackPostage() == 0 //relationBackPostage
  1666. || customerCommon.getRelationAlipay() == null || customerCommon.getRelationAlipayName() == null ){
  1667. return new ResponseJson(500, "请填写邮费信息", 500);
  1668. }
  1669. if(customerInfo.getCompanyId() == null || customerInfo.getCompanyId() == 0 ){
  1670. return new ResponseJson(500, "未正确选择销售公司", 500);
  1671. }
  1672. Postage age = new Postage();
  1673. age.setCustomerId(customerInfo.getCustomerId()); //客诉id
  1674. List<Postage> postageList = postageService.listPostage(age);
  1675. if(postageList != null && postageList.size() > 0){
  1676. return new ResponseJson(500, "该条客诉已在申请邮费中了", 500);
  1677. }
  1678. Integer flag = 0;
  1679. Postage postage = new Postage();
  1680. postage.setCompanyId(customerInfo.getCompanyId()); //销售公司
  1681. postage.setAdminId(customerInfo.getAdminId()); //客服
  1682. postage.setCustomerId(customerInfo.getCustomerId()); //客诉id
  1683. postage.setPostageCustomerStatus(2); //------考虑手动点, 直接变为申请中
  1684. postage.setPostageManagerStatus(1); //------考虑手动点, 直接变为申请中
  1685. postage.setPostageOrderSource(customerInfo.getStoreId()); //店铺id
  1686. postage.setPostageTreatmentMethod(customerCommon.getCustomerIsSolve()); //处理方式
  1687. postage.setSalesOrderId(customerCommon.getSalesOrderId()); //efast订单号
  1688. postage.setPostageClientName(customerCommon.getRelationBackName());
  1689. postage.setPostageClientTel(customerCommon.getRelationBackTel());
  1690. postage.setPostageClientAddress(customerCommon.getRelationSendAddress());
  1691. postage.setPostageLogisticsCompany(customerCommon.getRelationBackLogisticsCompany());
  1692. postage.setPostageLogisticsNo(customerCommon.getRelationBackLogisticsNo());
  1693. postage.setPostageAmount(customerCommon.getRelationBackPostage()); //寄回邮费
  1694. postage.setPostageAlipay(customerCommon.getRelationAlipay()); //支付宝账户
  1695. postage.setPostageAlipayName(customerCommon.getRelationAlipayName()); //支付宝账号名称
  1696. postage.setPostageLogisticsImg(postageLogisticsImg);
  1697. flag = postageService.savePostage(postage);
  1698. if(flag < 1){
  1699. return new ResponseJson(500, "申请失败", 500);
  1700. }
  1701. ResponseJson rj = new ResponseJson(200, "申请成功,请前往邮费转账列表查看", 200);
  1702. return rj;
  1703. }
  1704. /**
  1705. * 根据客诉id查询产品类型
  1706. *
  1707. * @param request
  1708. * @return
  1709. * @throws Exception
  1710. */
  1711. @ResponseBody
  1712. @RequestMapping("/getProductType")
  1713. public ResponseJson getProductType(HttpServletRequest request) throws Exception {
  1714. String customerId = request.getParameter("customerId");
  1715. if (!StringUtils.isNotEmpty(customerId)) {
  1716. return new ResponseJson(500, "查询产品类型失败!", 500);
  1717. }
  1718. //查询客诉产品类型
  1719. ProductType productType = productService.getProductType(Integer.valueOf(customerId));
  1720. if (productType == null) {
  1721. return new ResponseJson(500, "未找到产品类型!", 500);
  1722. } else {
  1723. ResponseJson rj = new ResponseJson(200, "查询成功", 200);
  1724. rj.addResponseKeyValue("productType", productType);
  1725. return rj;
  1726. }
  1727. }
  1728. }