iamberry-common-parent/watero-rst-interface/src/main/java/com/iamberry/rst/faces/cm/CustomerService.java

package com.iamberry.rst.faces.cm;

import com.iamberry.rst.core.cm.*;
import com.iamberry.rst.core.fm.ComplaintDetectInfo;
import com.iamberry.rst.core.fm.ComplaintSignclosedInfo;
import com.iamberry.rst.core.order.ProductType;
import com.iamberry.rst.core.page.PagedResult;

import java.util.List;
import java.util.Map;

/**
 * 客诉基本信息
 */
public interface CustomerService {

    /**
     * 添加客诉
     * @param customerInfo
     * @return
     */
    Integer saveCustomerInfo(CustomerInfo customerInfo,SalesOrder salesOrder);

    /**
     * 修改客诉
     * @param customerInfo
     * @return
     */
    Integer updateCustomerInfo(CustomerInfo customerInfo,SalesOrder salesOrder);
    /**
     * 添加订单到efast
     * @param salesOrder
     * @return
     */
    Map<String,Object> sendEfastOrder(SalesOrder salesOrder);

    /**
     * 根据id获取客诉信息
     * @param customerId
     * @return
     */
    CustomerInfo getCustomerInfo(Integer customerId);

    /**
     * 修改客诉信息
     * @param record
     * @return
     */
    Integer updateCustomerInfo(CustomerInfo record);

    /**
     *  查询客诉基本信息列表
     * @param customerInfo
     * @return
     */
    PagedResult<CustomerInfo> listCustomer(int pageNO, int pageSize, CustomerInfo customerInfo, boolean isTotalNum);

    /**
     * 查询客诉基本信息
     * @param customerInfo
     * @return
     */
    Map<String,Object> getCustomerInfo(CustomerInfo customerInfo);

    /**
     * 获取售后退货信息
     * @param backGoods
     * @return
     */
    BackGoods getBackGoods(BackGoods backGoods);

    /**
     * 获取无理由退货信息
     * @param noreasonBack
     * @return
     */
    NoreasonBack getNoreasonBack(NoreasonBack noreasonBack);

    /**
     * 获取售后补寄信息
     * @param reissue
     * @return
     */
    Reissue getReissue(Reissue reissue);

    /**
     * 获取换新详情和品质检测信息
     * @param renewed
     * @return
     */
    Renewed getRenewedInfo(Renewed renewed);

    /**
     * 获取维修详情和品质检测信息
     * @param repair
     * @return
     */
    Repair getRepairInfo(Repair repair);

    /**
     * 查询寄回和寄出的产品和配件信息
     * @param customerCommon
     * @param isSolve
     * @return
     */
    CustomerCommon selectProdcueAndFitting(CustomerCommon customerCommon, int isSolve);

    /**
     *  根据客诉id查询商品类型表
     * @return
     */
    ProductType getcompanyAffiliation(Integer customerId);

    /*设置产品，配件参数*/
    void setName(CmRelation cr);

    /*设置产品，配件参数*/
    @Deprecated
    void setName(CustomerCommon cc);
    /**
     * 将原订单生成退货单
     * @param customerCommon
     * @param salesOrder
     * @return
     * @throws Exception
     */
    void chargebackEfastOrder(CustomerCommon customerCommon, SalesOrder salesOrder,Integer status,Integer returnType);
    /**
     * 添加仓储
     * @param customerCommon
     * @return
     */
    void saveComplaintSignclosedInfo(ComplaintSignclosedInfo complaintSignclosedInfo, CustomerCommon customerCommon);
    /**
     * 添加品检
     * @param complaintDetectInfo
     * @param customerCommon
     * @return
     */
    void saveComplaintDetectInfo(ComplaintDetectInfo complaintDetectInfo, CustomerCommon customerCommon);
    /**
     * 向Efast推送订单  仅换新，维修 ,补发
     * @return
     */
    Map<String,Object> sendEfastOrder(CustomerCommon customerCommon,SalesOrder salesOrder);

    /*查询问题个数*/
    Integer getQuestionNumber(CustomerInfo customerInfo);

    /*删除旧的售后信息*/
    void deleteCustomerAfterSales(CustomerInfo customer);

    Integer selectNotSolvedCustomer(CustomerInfo customer);

    /**
     *  查询旧的客诉基本信息
     * @param customerInfo
     * @return
     */
    List<CustomerInfo> listOnCustomer(CustomerInfo customerInfo);

    /*添加订单*/
    Integer addOrder(SalesOrder salesOrder);

    /**
     * 导出客诉信息到excel
     * @return
     */
    List<CustomerStatisticalInfo> listStatisticalCustomer();

    /**
     * 总销量
     * @param salesOrder
     * @return
     */
    List<ReturnStatisticsInfo> salesTotalSales(SalesOrder salesOrder);
    /**
     * 总换货
     * @param salesOrder
     * @return
     */
    List<ReturnStatisticsInfo> salesTotalExchange(SalesOrder salesOrder);
    /**
     * 总退货
     * @param salesOrder
     * @return
     */
    List<ReturnStatisticsInfo> salesTotalReturn(SalesOrder salesOrder);
    /**
     * 二次换新
     * @param salesOrder
     * @return
     */
    List<ReturnStatisticsInfo> salesSecondaryChangeNew(SalesOrder salesOrder);
    /**
     * 二次换新退货
     * @param salesOrder
     * @return
     */
    List<ReturnStatisticsInfo> salesReturnForSecond(SalesOrder salesOrder);

    /**
     * 查询所有处理类型
     * @return
     */
    List<ProcType> listProcType();

    /**
     * 根据处理类型查询处理方式
     * @return
     */
    List<ProcMethod> listProcMethod(Integer procTypeId);

    /**
     * 根据id查询处理方式
     * @return
     */
    ProcMethod getProcMethod(Integer procMethodId);

    /**
     * 根据id修改处理信息
     * @return
     */
    Integer updateCmRelation(CmRelation cmRelation);

    /**
     * 查询客诉处理信息
     * @param cmRelation
     * @return
     */
    CmRelation getCmRelationInfo(CmRelation cmRelation);
}