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iamberry-common-parent
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iamberry-com...
/
watero-rst-web
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src
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main
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webapp
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WEB-INF
/
views
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cm
/
customer
/
custome_detail.ftl

custome_detail.ftl 29 KB
Riwayat Mentahan

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  1. <!DOCTYPE HTML>
    2. 

  2. <html>
    3. 

  3. <head>
    4. 

  4.     <meta charset="utf-8">
    5. 

  5.     <meta name="renderer" content="webkit|ie-comp|ie-stand">
    6. 

  6.     <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
    7. 

  7.     <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
    8. 

  8.     <meta http-equiv="Cache-Control" content="no-siteapp" />
    9. 

  9. <#include "/base/add_base.ftl">
    10. 

  10.     <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
    11. 

  11.     <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
    12. 

  12.     <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
    13. 

  13.     <style>
    14. 

  14.         .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    15. 

  15.         .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    16. 

  16.         .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    17. 

  17.         .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    18. 

  18.         #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
    19. 

  19. 

  20.         #suggest, #suggest2 {width:200px}
    21. 

  21.         .gray {color:gray}
    22. 

  22.         .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
    23. 

  23.         .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
    24. 

  24.         .ac_results li {border:1px solid #fff}
    25. 

  25.         .ac_over, .ac_results li a:hover {background:#c8e3fc}
    26. 

  26.         .ac_results li a span {float:right}
    27. 

  27.         .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
    28. 

  28. 

  29.         .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
    30. 

  30.         .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
    31. 

  31.         .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
    32. 

  32.         .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
    33. 

  33.         .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent  #32a3d8 transparent transparent;font-size:0; line-height:0;}
    34. 

  34.         .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
    35. 

  35.         .dalog-ask .answer{color: #666;margin-bottom: 10px;}
    36. 

  36.         .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
    37. 

  37.         .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
    38. 

  38.         .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
    39. 

  39.         .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    40. 

  40.         .time-line-list .red{display: inline-block; padding: 2px; background: red;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    41. 

  41.         .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
    42. 

  42.         .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
    43. 

  43.         .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
    44. 

  44.         .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent  transparent  transparent #32a3d8;font-size:0; line-height:0;}
    45. 

  45.         .time-line-list>li:first-child .arrow{display: none;}
    46. 

  46.         .table-bg th{background-color: #e2f6ff;}
    47. 

  47.         .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
    48. 

  48.         .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
    49. 

  49.         .txt-red{color:red}
    50. 

  50.     </style>
    51. 

  51.     <title>客诉基本信息</title>
    52. 

  52. </head>
    53. 

  53. <body>
    54. 

  54. <article class="cl pd-20">
    55. 

  55.     <form action="" method="post" class="form form-horizontal" id="form-article-add">
    56. 

  56.         <div class="row cl">
    57. 

  57.             <label class="form-label col-3">
    58. 

  58.                 <div class="tit-2">客诉基本信息</div>
    59. 

  59.             </label>
    60. 

  60.             <div class="formControls col-9">
    61. 

  61.             </div>
    62. 

  62.         </div>
    63. 

  63.         <div class="row cl">
    64. 

  64.             <label class="form-label col-1 col-sm-1">跟进客服：</label>
    65. 

  65.             <div class="formControls col-4 col-sm-4">
    66. 

  66. 				<label id="adminName"></label>
    67. 

  67.             </div>
    68. 

  68.             <label class="form-label col-1 col-sm-1">来源入口：</label>
    69. 

  69.             <div class="formControls col-4 col-sm-4">
    70. 

  70.                 <label id="customerSourceType"></label>
    71. 

  71.             </div>
    72. 

  72.         </div>
    73. 

  73.         <div class="row cl">
    74. 

  74.             <label class="form-label col-1 col-sm-1">咨询类型：</label>
    75. 

  75.             <div class="formControls col-4 col-sm-4">
    76. 

  76.                 <label id="customerCounselType"></label>
    77. 

  77.             </div>
    78. 

  78.             <label class="form-label col-1 col-sm-1">产品类别：</label>
    79. 

  79.             <div class="formControls col-4 col-sm-4">
    80. 

  80.                 <label id="typeName"></label>
    81. 

  81.             </div>
    82. 

  82.         </div>
    83. 

  83.         <div class="row cl" style="position: relative;">
    84. 

  84.             <label class="form-label col-1 col-sm-1">客诉问题：</label>
    85. 

  85.             <div class="formControls col-4 col-sm-4">
    86. 

  86.                 <label id="describeTitle"></label>
    87. 

  87.             </div>
    88. 

  88.         </div>
    89. 

  89.         <div class="row cl">
    90. 

  90.             <label class="form-label col-1 col-sm-1">回复内容：</label>
    91. 

  91.             <div class="formControls col-5 col-sm-5">
    92. 

  92.                 <label id="questionProfile"></label>
    93. 

  93.             </div>
    94. 

  94.         </div>
    95. 

  95.         <div class="row cl">
    96. 

  96.             <label class="form-label col-1 col-sm-1">用户信息:</label>
    97. 

  97.             <div class="formControls col-5 col-sm-5">
    98. 

  98.                 <label id="customerName"></label>
    99. 

  99.                 <label id="customerTel"></label>
    100. 

  100.             </div>
    101. 

  101.         </div>
    102. 

  102.         <div class="row cl">
    103. 

  103.             <label class="form-label col-3">
    104. 

  104.                 <div class="tit-2">处理结果(<label id="customerIsSolve" style="color: red"></label>)</div>
    105. 

  105.             </label>
    106. 

  106.             <div class="formControls col-10 col-sm-10">
    107. 

  107.             </div>
    108. 

  108.         </div>
    109. 

  109.         <div id="div_costomer" style="display: none;">
    110. 

  110.             <div class="row cl">
    111. 

  111.                 <label class="form-label col-1 col-sm-1"></label>
    112. 

  112.                 <div class="formControls col-10 col-sm-10">
    113. 

  113.                     <ul class="time-line-list">
    114. 

  114.                         <!--<li id="li-1"><span class="arrow"></span><div id="number-1" class="number">1</div><div id="txt-1">录入客诉</div></li>
    115. 

  115.                         <li id="li-2"><span class="arrow"></span><div id="number-2" class="number">2</div><div id="txt-2">督促用户寄回</div></li>
    116. 

  116.                         <li id="li-3"><span class="arrow"></span><div id="number-3" class="number">3</div><div id="txt-3">录入快递单号</div></li>
    117. 

  117.                         <li id="li-4"><span class="arrow"></span><div id="number-4" class="number">4</div><div id="txt-4">仓库收货</div></li>
    118. 

  118.                         <li id="li-5"><span class="arrow"></span><div id="number-5" class="number">5</div><div id="txt-5">换新发货</div></li>
    119. 

  119.                         <li id="li-6"><span class="arrow"></span><div id="number-6" class="number">6</div><div id="txt-6">发货通知用户</div></li>
    120. 

  120.                         <li id="li-7"><span class="arrow"></span><div id="number-7" class="number">7</div><div id="txt-7">收货后回访</div></li>-->
    121. 

  121.                     </ul>
    122. 

  122.                 </div>
    123. 

  123.             </div>
    124. 

  124.             <div class="row cl">
    125. 

  125.                 <label class="form-label col-1 col-sm-1">订单信息</label>
    126. 

  126.                 <div class="formControls col-7 col-sm-7 text-c">
    127. 

  127.                     <table class="table table-border table-bg table-bordered">
    128. 

  128.                         <tr>
    129. 

  129.                             <th>销售</th>
    130. 

  130.                             <th>订单号</th>
    131. 

  131.                             <th>姓名</th>
    132. 

  132.                             <th>电话</th>
    133. 

  133.                             <th>订单金额</th>
    134. 

  134.                             <th>购买产品</th>
    135. 

  135.                             <th>购买日期</th>
    136. 

  136.                         </tr>
    137. 

  137.                         <tr>
    138. 

  138.                             <td id="companyName"></td>
    139. 

  139.                             <td id="salesOrderId"></td>
    140. 

  140.                             <td id="salesAddressName"></td>
    141. 

  141.                             <td id="salesAddressTel"></td>
    142. 

  142.                             <td id="salesPayMoney"></td>
    143. 

  143.                             <td id="salesItem"></td>
    144. 

  144.                             <td id="salesPayTime"></td>
    145. 

  145.                         </tr>
    146. 

  146.                     </table>
    147. 

  147.                 </div>
    148. 

  148.             </div>
    149. 

  149.             <div class="row cl" id="divCloseProdcue">
    150. 

  150.                 <label class="form-label col-1 col-sm-1">寄回产品：</label>
    151. 

  151.                 <div class="formControls col-7 col-sm-7">
    152. 

  152.                     <div class="update-parts" id="closeprodcue"></div><br/>
    153. 

  153.                     <!--TDS收集-->
    154. 

  154.                     <label id="customerTDS"></label>
    155. 

  155.                     <div style="border-bottom:#ddd 1px solid; overflow:hidden"></div>
    156. 

  156.                 </div>
    157. 

  157. 

  158.             </div>
    159. 

  159.             <div class="row cl">
    160. 

  160.                 <label class="form-label col-1 col-sm-1">收货地址：</label>
    161. 

  161.                 <div class="formControls col-5 col-sm-5">
    162. 

  162.                     <label id="relationSendMergeAddress"></label>
    163. 

  163.                 </div>
    164. 

  164. 

  165.             </div>
    166. 

  166.             <div class="row cl" id="divSendProdcue">
    167. 

  167.                 <label class="form-label col-1 col-sm-1">寄送产品：</label>
    168. 

  168.                 <div class="formControls col-7 col-sm-7">
    169. 

  169.                     <div class="update-parts" id="sendprodcue"></div>
    170. 

  170.                 </div>
    171. 

  171.             </div>
    172. 

  172.         </div>
    173. 

  173. 

  174.         <div class="row cl">
    175. 

  175.             <label class="form-label col-1 col-sm-1">处理描述：</label>
    176. 

  176.             <div class="formControls col-7 col-sm-7" id="describeHandleDesc" style="border: 1px solid #ddd;">
    177. 

  177.             </div>
    178. 

  178.         </div>
    179. 

  179.         <div class="row cl">
    180. 

  180.             <label class="form-label col-1 col-sm-1">回访信息：</label>
    181. 

  181.             <div class="formControls col-7 col-sm-7">
    182. 

  182.                 <label id="txtVisit"></label>
    183. 

  183.             </div>
    184. 

  184.         </div>
    185. 

  185.     </form>
    186. 

  186.     </div>
    187. 

  187. </article>
    188. 

  188. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
    189. 

  189. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
    190. 

  190. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
    191. 

  191. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
    192. 

  192. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
    193. 

  193. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
    194. 

  194. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
    195. 

  195. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
    196. 

  196. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
    197. 

  197. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
    198. 

  198. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
    199. 

  199. <script type="text/javascript">
    200. 

  200.     $(function(){
    201. 

  201.         $('.skin-minimal input').iCheck({
    202. 

  202.             checkboxClass: 'icheckbox-blue',
    203. 

  203.             radioClass: 'iradio-blue',
    204. 

  204.             increaseArea: '20%'
    205. 

  205.         });
    206. 

  206.         $("#province").ProvinceCity();
    207. 

  207.         $('.skin-minimal input').iCheck({
    208. 

  208.             checkboxClass: 'icheckbox-blue',
    209. 

  209.             radioClass: 'iradio-blue',
    210. 

  210.             increaseArea: '20%'
    211. 

  211.         });
    212. 

  212.         $("#arrcity").suggest(citys,{hot_list:commoncitys,dataContainer:'#arrcity_3word',onSelect:function(result){
    213. 

  213.             console.log($(this)[0].value);
    214. 

  214.         //		$("#city2").click()
    215. 

  215.         },
    216. 

  216.             attachObject:'#suggest'
    217. 

  217.         });
    218. 

  218.         //$("#city2").suggest(citys,{hot_list:commoncitys,attachObject:"#suggest2"})
    219. 

  219.         getCustomerInfo();
    220. 

  220.     });
    221. 

  221. 

  222.     var sendprodcue = '';
    223. 

  223.     var sendprodcueshow = false;    //寄送产品
    224. 

  224.     var closeprodcue = '';
    225. 

  225.     var closeprodcueshow = false;   //寄回产品
    226. 

  226. 

  227.     /**
    228. 

  228.      * 查询客诉基本信息
    229. 

  229.      */
    230. 

  230.     function getCustomerInfo() {
    231. 

  231.         $.ajax({
    232. 

  232.             cache: true,
    233. 

  233.             type: "POST",
    234. 

  234.             data: {"customerId":${customerId!''}},
    235. 

  235.             url: "${path}/admin/customer/get_customer_info",
    236. 

  236.             async: false,
    237. 

  237.             success: function(data){
    238. 

  238.                 if (data.returnCode == 200) {
    239. 

  239.                     console.log(data.returnMsg);
    240. 

  240.                     var customer = data.returnMsg.customer;
    241. 

  241.                     var customerCommon = data.returnMsg.customerCommon;
    242. 

  242.                     var salesOrder = data.returnMsg.salesOrder;
    243. 

  243. 

  244.                     if (customer.customerIsSolve != 1 && customer.customerIsSolve != 2) {
    245. 

  245.                         resultshow(customer.customerIsSolve, customerCommon.relationBackStatus,customerCommon.relationSendStatus,
    246. 

  246.                                 customerCommon.maintenanceIsRepair,customerCommon.detectState);
    247. 

  247.                     }
    248. 

  248. 

  249.                     $('#adminName').html(customer.adminName);
    250. 

  250.                     var customerSource = '';
    251. 

  251.                     switch (customer.customerSourceType) {
    252. 

  252.                         case 1:customerSource = '400电话';break;
    253. 

  253.                         case 2:customerSource = '微信公众号';break;
    254. 

  254.                         case 3:customerSource = customer.customerSource;break;
    255. 

  255.                     }
    256. 

  256.                     $('#customerSourceType').html(customerSource);
    257. 

  257.                     var customerCounsel = '';
    258. 

  258.                     switch (customer.customerCounselType) {
    259. 

  259.                         case 1:customerCounsel = '售前咨询';break;
    260. 

  260.                         case 2:customerCounsel = '售后咨询';break;
    261. 

  261.                         case 3:customerCounsel = '其他';break;
    262. 

  262.                     }
    263. 

  263.                     $('#customerCounselType').html(customerCounsel);
    264. 

  264.                     $('#typeName').html(customer.typeName);
    265. 

  265.                     $('#describeTitle').html(customer.describeTitle);
    266. 

  266.                     $('#questionProfile').html(customer.questionProfile);
    267. 

  267.                     $('#customerName').html(customer.customerName);
    268. 

  268.                     $('#customerTel').html(customer.customerTel);
    269. 

  269.                     var txtcustomerIsSolve = '';
    270. 

  270.                     switch (customer.customerIsSolve) {
    271. 

  271.                         case 1:txtcustomerIsSolve = '已解决';break;
    272. 

  272.                         case 2:txtcustomerIsSolve = '未解决';break;
    273. 

  273.                         case 3:txtcustomerIsSolve = '换新';break;
    274. 

  274.                         case 4:txtcustomerIsSolve = '维修';break;
    275. 

  275.                         case 5:txtcustomerIsSolve = '补发';break;
    276. 

  276.                         case 6:txtcustomerIsSolve = '退货';break;
    277. 

  277.                         case 7:txtcustomerIsSolve = '无理由退货';break;
    278. 

  278.                     }
    279. 

  279.                     $('#customerIsSolve').html(txtcustomerIsSolve);
    280. 

  280.                     $('#companyName').html(convertUndefinedToEmpty(customer.companyName)+"-"+convertUndefinedToEmpty(customer.storeName));
    281. 

  281.                     $('#salesOrderId').html(salesOrder.salesOrderId);
    282. 

  282.                     $('#salesAddressName').html(salesOrder.salesAddressName);
    283. 

  283.                     $('#salesAddressTel').html(salesOrder.salesAddressTel);
    284. 

  284.                     $('#salesPayMoney').html('¥'+salesOrder.salesPayMoney/100);
    285. 

  285.                     var salesItem = '';
    286. 

  286.                     $.each(salesOrder.salesOrderItemList,function(index,item){
    287. 

  287.                         salesItem = this.itemProductName + '*' + this.itemNum
    288. 

  288.                     })
    289. 

  289.                     $('#salesItem').html(salesItem);
    290. 

  290.                     $('#salesPayTime').html(salesOrder.salesPayTime);
    291. 

  291.                     $('#relationSendMergeAddress').html(customerCommon.relationSendMergeAddress+"-"+customerCommon.relationSendAddress);
    292. 

  292.                     $('#describeHandleDesc').html(customer.describeHandleDesc);
    293. 

  293. 

  294.                     if (customerCommon.sendProdcues != null && customerCommon.sendProdcues.length > 0) {
    295. 

  295.                         $.each(customerCommon.sendProdcues,function(index,item){
    296. 

  296.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendProduceName + '*' + this.sendProdcueNumber + '</span>';
    297. 

  297.                         })
    298. 

  298.                     }
    299. 

  299.                     if (customerCommon.sendFittings != null && customerCommon.sendFittings.length > 0) {
    300. 

  300.                         $.each(customerCommon.sendFittings,function(index,item){
    301. 

  301.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendProductName + '*' + this.sendFittingNumber + '</span>';
    302. 

  302.                         })
    303. 

  303.                     }
    304. 

  304.                     if (customerCommon.closedProdcues != null && customerCommon.closedProdcues.length > 0) {
    305. 

  305.                         $.each(customerCommon.closedProdcues,function(index,item){
    306. 

  306.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.closedProductName + '*' + this.closedProdcueNumber + '</span>';
    307. 

  307.                         })
    308. 

  308.                     }
    309. 

  309.                     if (customerCommon.closedFittings != null && customerCommon.closedFittings.length > 0) {
    310. 

  310.                         $.each(customerCommon.closedFittings,function(index,item){
    311. 

  311.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.fittingName + '*' + this.closedFittingNumber + '</span>';
    312. 

  312.                         })
    313. 

  313.                     }
    314. 

  314.                     $('#sendprodcue').html(sendprodcue+"<br/>");
    315. 

  315.                     $('#closeprodcue').html(closeprodcue+"<br/>");
    316. 

  316.                     if (sendprodcueshow) {
    317. 

  317.                         $('#divSendProdcue').show();
    318. 

  318.                     } else {
    319. 

  319.                         $('#divSendProdcue').hide();
    320. 

  320.                     }
    321. 

  321.                     if (closeprodcueshow) {
    322. 

  322.                         $('#divCloseProdcue').show();
    323. 

  323.                     } else {
    324. 

  324.                         $('#divCloseProdcue').hide();
    325. 

  325.                     }
    326. 

  326.                     $('#customerTDS').html("<strong>TDS收集:</strong>"+customerCommon.relationSendMergeAddress+",进水"+
    327. 

  327.                             (customer.customerInTDS==undefined?0:customer.customerInTDS)+"ppm"+",出水"+(customer.customerOutTDS==undefined?0:customer.customerOutTDS)+"ppm");
    328. 

  328. 

  329.                     if (customer.customerIsVisit == '2') {
    330. 

  330.                         var visitTime = '';
    331. 

  331.                         switch (customer.visitTimeSelect) {
    332. 

  332.                             case 1:visitTime = '9:00-12:00';break;
    333. 

  333.                             case 2:visitTime = '12:00-14:00';break;
    334. 

  334.                             case 3:visitTime = '14:00-18:00';break;
    335. 

  335.                         }
    336. 

  336.                         var visitText = '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitName)+'</span>)&nbsp;&nbsp;'+
    337. 

  337.                                         '在&nbsp;&nbsp;<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDate)+
    338. 

  338.                                         '&nbsp;&nbsp;'+convertUndefinedToEmpty(visitTime)+'</span>对&nbsp;&nbsp;<span class="txt-red">'+
    339. 

  339.                                         convertUndefinedToEmpty(customer.visitCompleteName)+'&nbsp;&nbsp;'+
    340. 

  340.                                         convertUndefinedToEmpty(customer.visitCompleteTel)+'</span>&nbsp;&nbsp;完成回访';
    341. 

  341.                         $('#txtVisit').html(visitText);
    342. 

  342.                     }
    343. 

  343.                 }
    344. 

  344.             },
    345. 

  345.             error: function(XmlHttpRequest, textStatus, errorThrown){
    346. 

  346.             }
    347. 

  347.         });
    348. 

  348.     }
    349. 

  349. 

  350.     /*处理结果的执行状态*/
    351. 

  351.     var isSolve = {
    352. 

  352.         solved : [],
    353. 

  353.         noSolved : [],
    354. 

  354.         renewed : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","换新发货","发货通知用户","收货后回访"],
    355. 

  355.         maintain : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","产线维修","换新发货","发货通知用户","收货后回访"],
    356. 

  356.         reissue : ["录入客诉","生成E订单","督促仓库发货","仓库发货","发货通知用户","收货后回访"],
    357. 

  357.         backGoods : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"],
    358. 

  358.         noReasonBack : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"]
    359. 

  359.     }
    360. 

  360. 

  361.     /*
    362. 

  362.      * 按条件展示步骤的对应颜色
    363. 

  363.      * backStatus:寄回状态
    364. 

  364.      * sendStatus:寄送状态
    365. 

  365.      */
    366. 

  366.     function resultshow(customerIsSolve, backStatus, sendStatus, maintenanceIsRepair, detectState) {
    367. 

  367.         var statusHtml = '<li id="div_li"><span class="arrow"></span><div id="div_number" class="number">status_index</div><div id="div_txt">status_html</div></li>';
    368. 

  368.         var result = [];
    369. 

  369.         var resultHtml = '';
    370. 

  370.         switch (customerIsSolve) {
    371. 

  371.             case 1:result = isSolve.solved;break;
    372. 

  372.             case 2:result = isSolve.noSolved;break;
    373. 

  373.             case 3:
    374. 

  374.                 result = isSolve.renewed;
    375. 

  375.                 $('#div_costomer').show();
    376. 

  376.                 sendprodcueshow = true;
    377. 

  377.                 closeprodcueshow = true;
    378. 

  378.                 break;
    379. 

  379.             case 4:
    380. 

  380.                 result = isSolve.maintain;
    381. 

  381.                 $('#div_costomer').show();
    382. 

  382.                 sendprodcueshow = true;
    383. 

  383.                 closeprodcueshow = true;
    384. 

  384.                 break;
    385. 

  385.             case 5:
    386. 

  386.                 result = isSolve.reissue;
    387. 

  387.                 $('#div_costomer').show();
    388. 

  388.                 sendprodcueshow = true;
    389. 

  389.                 break;
    390. 

  390.             case 6:
    391. 

  391.                 result = isSolve.backGoods;
    392. 

  392.                 $('#div_costomer').show();
    393. 

  393.                 closeprodcueshow = true;
    394. 

  394.                 break;
    395. 

  395.             case 7:
    396. 

  396.                 result = isSolve.noReasonBack;
    397. 

  397.                 $('#div_costomer').show();
    398. 

  398.                 closeprodcueshow = true;
    399. 

  399.                 break;
    400. 

  400.         }
    401. 

  401.         for(var i = 0;i < result.length;i++){
    402. 

  402.             var html = statusHtml.replace("status_index",i+1);
    403. 

  403.             html = html.replace("div_li","li-"+(i+1));
    404. 

  404.             html = html.replace("div_number","number-"+(i+1));
    405. 

  405.             html = html.replace("div_txt","txt-"+(i+1));
    406. 

  406.             html = html.replace("status_html",result[i]);
    407. 

  407.             resultHtml += html;
    408. 

  408.         }
    409. 

  409.         $(".time-line-list").html(resultHtml);
    410. 

  410.         $('#number-1').attr('class','red');
    411. 

  411.         $('#txt-1').attr('class','txt-red');
    412. 

  412.         if (customerIsSolve == 3) {
    413. 

  413.             switch (backStatus) {
    414. 

  414.                 case 1:
    415. 

  415.                     $('#number-2').attr('class','red');
    416. 

  416.                     $('#txt-2').attr('class','txt-red');
    417. 

  417.                     break;
    418. 

  418.                 case 2:
    419. 

  419.                     $('#number-2').attr('class','red');
    420. 

  420.                     $('#number-3').attr('class','red');
    421. 

  421.                     $('#txt-2').attr('class','txt-red');
    422. 

  422.                     $('#txt-3').attr('class','txt-red');
    423. 

  423.                     break;
    424. 

  424.                 case 3:
    425. 

  425.                     $('#number-2').attr('class','red');
    426. 

  426.                     $('#number-3').attr('class','red');
    427. 

  427.                     $('#number-4').attr('class','red');
    428. 

  428.                     $('#txt-2').attr('class','txt-red');
    429. 

  429.                     $('#txt-3').attr('class','txt-red');
    430. 

  430.                     $('#txt-4').attr('class','txt-red');
    431. 

  431.                     break;
    432. 

  432.             }
    433. 

  433.             switch (sendStatus) {
    434. 

  434.                 case 1:
    435. 

  435.                     $('#number-5').attr('class','red');
    436. 

  436.                     $('#txt-5').attr('class','txt-red');
    437. 

  437.                     break;
    438. 

  438.                 case 2:
    439. 

  439.                     $('#number-5').attr('class','red');
    440. 

  440.                     $('#number-6').attr('class','red');
    441. 

  441.                     $('#txt-5').attr('class','txt-red');
    442. 

  442.                     $('#txt-6').attr('class','txt-red');
    443. 

  443.                     break;
    444. 

  444.                 case 3:
    445. 

  445.                     $('#number-5').attr('class','red');
    446. 

  446.                     $('#number-6').attr('class','red');
    447. 

  447.                     $('#number-7').attr('class','red');
    448. 

  448.                     $('#txt-5').attr('class','txt-red');
    449. 

  449.                     $('#txt-6').attr('class','txt-red');
    450. 

  450.                     $('#txt-7').attr('class','txt-red');
    451. 

  451.                     break;
    452. 

  452.             }
    453. 

  453.         } else if (customerIsSolve == 4) {
    454. 

  454.             switch (backStatus) {
    455. 

  455.                 case 1:
    456. 

  456.                     $('#number-2').attr('class','red');
    457. 

  457.                     $('#txt-2').attr('class','txt-red');
    458. 

  458.                     break;
    459. 

  459.                 case 2:
    460. 

  460.                     $('#number-2').attr('class','red');
    461. 

  461.                     $('#number-3').attr('class','red');
    462. 

  462.                     $('#txt-2').attr('class','txt-red');
    463. 

  463.                     $('#txt-3').attr('class','txt-red');
    464. 

  464.                     break;
    465. 

  465.                 case 3:
    466. 

  466.                     $('#number-2').attr('class','red');
    467. 

  467.                     $('#number-3').attr('class','red');
    468. 

  468.                     $('#number-4').attr('class','red');
    469. 

  469.                     $('#txt-2').attr('class','txt-red');
    470. 

  470.                     $('#txt-3').attr('class','txt-red');
    471. 

  471.                     $('#txt-4').attr('class','txt-red');
    472. 

  472.                     break;
    473. 

  473.             }
    474. 

  474.             switch (sendStatus) {
    475. 

  475.                 case 1:
    476. 

  476.                     $('#number-7').attr('class','red');
    477. 

  477.                     $('#txt-7').attr('class','txt-red');
    478. 

  478.                     break;
    479. 

  479.                 case 2:
    480. 

  480.                     $('#number-7').attr('class','red');
    481. 

  481.                     $('#number-8').attr('class','red');
    482. 

  482.                     $('#txt-7').attr('class','txt-red');
    483. 

  483.                     $('#txt-8').attr('class','txt-red');
    484. 

  484.                     break;
    485. 

  485.                 case 3:
    486. 

  486.                     $('#number-7').attr('class','red');
    487. 

  487.                     $('#number-8').attr('class','red');
    488. 

  488.                     $('#number-9').attr('class','red');
    489. 

  489.                     $('#txt-7').attr('class','txt-red');
    490. 

  490.                     $('#txt-8').attr('class','txt-red');
    491. 

  491.                     $('#txt-9').attr('class','txt-red');
    492. 

  492.                     break;
    493. 

  493.             }
    494. 

  494.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    495. 

  495.                 $('#number-5').attr('class','red');
    496. 

  496.                 $('#txt-5').attr('class','txt-red');
    497. 

  497.             }
    498. 

  498.             if (maintenanceIsRepair != null && maintenanceIsRepair != '') {
    499. 

  499.                 $('#number-6').attr('class','red');
    500. 

  500.                 $('#txt-6').attr('class','txt-red');
    501. 

  501.             }
    502. 

  502.         } else if (customerIsSolve == 5) {
    503. 

  503.             $('#number-2').attr('class','red');
    504. 

  504.             $('#txt-2').attr('class','txt-red');
    505. 

  505.             switch (sendStatus) {
    506. 

  506.                 case 1:
    507. 

  507.                     $('#number-3').attr('class','red');
    508. 

  508.                     $('#txt-3').attr('class','txt-red');
    509. 

  509.                     break;
    510. 

  510.                 case 2:
    511. 

  511.                     $('#number-3').attr('class','red');
    512. 

  512.                     $('#number-4').attr('class','red');
    513. 

  513.                     $('#number-5').attr('class','red');
    514. 

  514.                     $('#txt-3').attr('class','txt-red');
    515. 

  515.                     $('#txt-4').attr('class','txt-red');
    516. 

  516.                     $('#txt-5').attr('class','txt-red');
    517. 

  517.                     break;
    518. 

  518.                 case 3:
    519. 

  519.                     $('#number-3').attr('class','red');
    520. 

  520.                     $('#number-4').attr('class','red');
    521. 

  521.                     $('#number-5').attr('class','red');
    522. 

  522.                     $('#number-6').attr('class','red');
    523. 

  523.                     $('#txt-3').attr('class','txt-red');
    524. 

  524.                     $('#txt-4').attr('class','txt-red');
    525. 

  525.                     $('#txt-5').attr('class','txt-red');
    526. 

  526.                     $('#txt-6').attr('class','txt-red');
    527. 

  527.                     break;
    528. 

  528.             }
    529. 

  529.         } else if (customerIsSolve == 6 || customerIsSolve == 7) {
    530. 

  530.             switch (backStatus) {
    531. 

  531.                 case 1:
    532. 

  532.                     $('#number-2').attr('class', 'red');
    533. 

  533.                     $('#txt-2').attr('class', 'txt-red');
    534. 

  534.                     break;
    535. 

  535.                 case 2:
    536. 

  536.                     $('#number-2').attr('class', 'red');
    537. 

  537.                     $('#number-3').attr('class', 'red');
    538. 

  538.                     $('#txt-2').attr('class', 'txt-red');
    539. 

  539.                     $('#txt-3').attr('class', 'txt-red');
    540. 

  540.                     break;
    541. 

  541.                 case 3:
    542. 

  542.                     $('#number-2').attr('class', 'red');
    543. 

  543.                     $('#number-3').attr('class', 'red');
    544. 

  544.                     $('#number-4').attr('class', 'red');
    545. 

  545.                     $('#txt-2').attr('class', 'txt-red');
    546. 

  546.                     $('#txt-3').attr('class', 'txt-red');
    547. 

  547.                     $('#txt-4').attr('class', 'txt-red');
    548. 

  548.                     break;
    549. 

  549.             }
    550. 

  550.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    551. 

  551.                 $('#number-5').attr('class', 'red');
    552. 

  552.                 $('#txt-5').attr('class', 'txt-red');
    553. 

  553.             }
    554. 

  554.         }
    555. 

  555.     }
    556. 

  556. 

  557. </script>
    558. 

  558. </body>
    559. 

  559. </html>
    560.