update_customer.ftl 54 KB

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  1. <!DOCTYPE HTML>
  2. <html>
  3. <head>
  4. <meta charset="utf-8">
  5. <meta name="renderer" content="webkit|ie-comp|ie-stand">
  6. <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
  7. <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
  8. <meta http-equiv="Cache-Control" content="no-siteapp" />
  9. <#include "/base/add_base.ftl">
  10. <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
  11. <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
  12. <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
  13. <style>
  14. .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
  15. .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
  16. .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
  17. .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
  18. #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
  19. #suggest, #suggest2 {width:200px}
  20. .gray {color:gray}
  21. .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
  22. .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
  23. .ac_results li {border:1px solid #fff}
  24. .ac_over, .ac_results li a:hover {background:#c8e3fc}
  25. .ac_results li a span {float:right}
  26. .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
  27. .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
  28. .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
  29. .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
  30. .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
  31. .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent #32a3d8 transparent transparent;font-size:0; line-height:0;}
  32. .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
  33. .dalog-ask .answer{color: #666;margin-bottom: 10px;}
  34. .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
  35. .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
  36. .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
  37. .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
  38. .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
  39. .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
  40. .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
  41. .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent transparent transparent #32a3d8;font-size:0; line-height:0;}
  42. .time-line-list>li:first-child .arrow{display: none;}
  43. .table-bg th{background-color: #e2f6ff;}
  44. .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
  45. .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
  46. .input-produce{height: 25px;line-height: 25px}
  47. .color-div{height: 30px;}
  48. .table-td-color{}
  49. .msg-phone{
  50. height: 35px;
  51. line-height: 35px;
  52. }
  53. </style>
  54. <title>修改客诉 - 客诉管理 - RST</title>
  55. </head>
  56. <body>
  57. <nav class="breadcrumb"><i class="Hui-iconfont">&#xe67f;</i> 首页
  58. <span class="c-gray en">&gt;</span> 客诉管理
  59. <span class="c-gray en">&gt;</span> 修改客诉
  60. <a class="btn radius r"
  61. style="line-height:1.6em;margin-top:3px;background: #32a3d8;color: #fff;border:1px solid #32a3d8;"
  62. href="javascript:location.replace(location.href);" title="刷新"><i class="Hui-iconfont">&#xe68f;</i></a>
  63. </nav>
  64. <article class="page-container" style="padding: 10px;">
  65. <div class="pd-20 cl">
  66. <form action="${path}/admin/customer/update_customer" method="post" class="form form-horizontal" id="form-customer-add" onkeydown="if(event.keyCode==13)return false;">
  67. <input type="hidden" id="customerId" name="customerId" value="${customerInfo.customerId!''}">
  68. <input type="hidden" id="customerName" name="customerName" value="">
  69. <input type="hidden" id="customerTel" name="customerTel" value="">
  70. <div class="row cl">
  71. <label class="form-label col-3">
  72. <div class="tit-2">客诉基本信息</div>
  73. </label>
  74. <div class="formControls col-9">
  75. </div>
  76. </div>
  77. <div class="row cl">
  78. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>跟进客服:</label>
  79. <div class="formControls col-4 col-sm-4"> <span class="select-box" style=" width: 625px;">
  80. <select name="adminId" id="adminId" class="select">
  81. <#list adminList as admin>
  82. <option value ="${admin.adminId!}" <#if customerInfo.adminId??><#if customerInfo.adminId == admin.adminId >selected="selected"</#if></#if>>${admin.adminName!}</option>
  83. </#list>
  84. </select>
  85. </span>
  86. </div>
  87. </div>
  88. <div class="row cl">
  89. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>来源入口:</label>
  90. <div class="formControls col-10 col-sm-10 skin-minimal">
  91. <div class="radio-box">
  92. <input type="radio" id="tel-1" name="customerSourceType" value="1" <#if customerInfo.customerSourceType == 1 >checked</#if>>
  93. <label for="tel-1">400电话</label>
  94. </div>
  95. <div class="radio-box">
  96. <input type="radio" id="tel-2" name="customerSourceType" value="2" <#if customerInfo.customerSourceType == 2 >checked</#if>>
  97. <label for="tel-2">微信公众号</label>
  98. </div>
  99. <div class="radio-box">
  100. <input type="radio" id="tel-3" name="customerSourceType" value="3" <#if customerInfo.customerSourceType == 3 >checked</#if>>
  101. <label for="tel-3">其他</label>
  102. <input type="text" style="width: 321px;margin-left: 10px; <#if customerInfo.customerSourceType != 3 >display: none;</#if>" class="input-text" value="" placeholder="" id="customerSourceOld" name="customerSourceOld" placeholder="">
  103. <input type="hidden" value="${customerInfo.customerSource!''}" placeholder="" id="customerSource" name="customerSource" >
  104. </div>
  105. </div>
  106. </div>
  107. <div class="row cl">
  108. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>咨询类型:</label>
  109. <div class="formControls col-10 col-sm-10 skin-minimal">
  110. <div class="radio-box">
  111. <input type="radio" class="customerCounselType" id="customer-type-1" name="customerCounselType" value="1" <#if customerInfo.customerCounselType == 1 >checked</#if>>
  112. <label for="customer-type-1">售前咨询</label>
  113. </div>
  114. <div class="radio-box">
  115. <input type="radio" class="customerCounselType" id="customer-type-2" name="customerCounselType" value="2" <#if customerInfo.customerCounselType == 2 >checked</#if>>
  116. <label for="customer-type-2">售后咨询</label>
  117. </div>
  118. </div>
  119. </div>
  120. <div class="row cl">
  121. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>产品类型:</label>
  122. <input type="hidden" id="typeCompany" name="typeCompany" value="">
  123. <div class="formControls col-10 col-sm-10 skin-minimal" id="produceTypeHtml">
  124. <#list typeList as type>
  125. <div class="radio-box">
  126. <input type="radio" id="produceType-${type_index}" name="typeId" typeCompany="${type.typeCompany}" value="${type.typeId!''}" <#if customerInfo.typeId == type.typeId>checked</#if> >
  127. <label for="produceType-${type_index}">${type.typeName!''}</label>
  128. </div>
  129. </#list>
  130. </div>
  131. </div>
  132. <div class="row cl" style="position: relative;">
  133. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>客诉问题:</label>
  134. <div class="formControls col-2 col-sm-2"> <span class="select-box">
  135. <select name="complaintId" class="select">
  136. <option value="">请选择问题分类</option>
  137. <#list complaintTypeInfoList as complaintTypeInfo>
  138. <option value="${complaintTypeInfo.complaintId}" <#if complaintQuestionInfo.complaintId == complaintTypeInfo.complaintId>selected="selected"</#if> >${complaintTypeInfo.complaintClassName}</option>
  139. </#list>
  140. </select>
  141. </span>
  142. </div>
  143. <div class="formControls col-2 col-sm-2"> <span class="select-box">
  144. <select name="smallClassId" id="smallClassId" class="select">
  145. <option value="">请选择问题分类</option>
  146. <#list complaintSmallClassInfoList as complaintSmallClassInfo>
  147. <option value="${complaintSmallClassInfo.smallClassId}" <#if complaintQuestionInfo.smallClassId == complaintSmallClassInfo.smallClassId>selected="selected"</#if>>${complaintSmallClassInfo.smallClassName}</option>
  148. </#list>
  149. </select>
  150. </span>
  151. </div>
  152. <div class="formControls col-2 col-sm-2">
  153. <div class="clearfix">
  154. <input type="text" placeholder="搜索关键词" class="input-text ac_input" name="questionIdMsg" value="" id="search_text" autocomplete="off" style="width:60%"><button type="button" class="btn btn-primary" id="search_button">搜索</button>
  155. </div>
  156. </div>
  157. <div class="dalog-ask">
  158. <div class="tag">
  159. <em></em>
  160. <strong>相关QA</strong>
  161. <a href="javascript:void(0)" style="margin-left: 200px;" onclick="closeQA()">关闭</a>
  162. <ul id="question" style="padding-top: 15px">
  163. <#--<li class="ask">1、净水机面板操作不灵敏,是怎么回事?</li>
  164. <li class="answer">答:<span>4净水机面板操作不灵敏,是怎么回事。1、净水机面板操作不灵敏,是怎么回事?1、净水机面板操作不灵敏,是怎么回事?1、净水机面板操作不灵敏,是怎么回事?</span></li>-->
  165. </ul>
  166. </div>
  167. </div>
  168. </div>
  169. <div class="row cl">
  170. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题标题:</label>
  171. <div class="formControls col-5 col-sm-5">
  172. <input type="text" class="input-text" style="width: 625px;" name="describeTitle" id="describeTitle" datatype="*1-50" errormsg="问题标题不正确!" value="" >
  173. </div>
  174. </div>
  175. <div class="row cl">
  176. <#--处理描述 - 客诉备注-->
  177. <label class="form-label col-1 col-sm-1">问题描述:</label>
  178. <div class="formControls col-5 col-sm-5">
  179. <span>问题描述详情,内部使用,不会对外公布。</span>
  180. <script id="describeHandleDescText" type="text/plain" style="width:983px;height:250px;"></script>
  181. </script>
  182. <input type="hidden" id="describeHandleDesc" name="describeHandleDesc" value="">
  183. </div>
  184. </div>
  185. <div class="row cl">
  186. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题回复:</label>
  187. <div class="formControls col-5 col-sm-5">
  188. <input type="hidden" name="questionId" id="questionId" value="">
  189. <script id="describeContentText" type="text/plain" style="width:983px;height:250px;"></script>
  190. </script>
  191. <input type="hidden" name="describeContent" id="describeContent" value="">
  192. <input type="hidden" name="describeId" id="describeId" value="">
  193. </div>
  194. </div>
  195. <div class="row cl">
  196. <label class="form-label col-1 col-sm-1"></label>
  197. <div class="formControls col-2 col-sm-2">
  198. <input type="text" class="input-text associated-phone" value="${customerInfo.customerTel!''}" placeholder="请输入手机号" id="p-phone" name="">
  199. </div>
  200. <div class="formControls col-2 col-sm-2" style="width: 10%">
  201. <input type="button" class="btn btn-primary" value="发送问题回复给用户" onclick="sendPhone('p','p-msg');">
  202. </div>
  203. <div class="formControls col-2 col-sm-2" style="width: 10%; margin-left: 40px;">
  204. <input type="button" class="btn btn-primary" value="保存QA" onclick="saveQuestion();">
  205. </div>
  206. <div class="formControls col-2 col-sm-2 msg-phone">
  207. <div id="p-msg" style="color: #e00"></div>
  208. </div>
  209. </div>
  210. <div class="row cl">
  211. <label class="form-label col-1 col-sm-1">
  212. <div class="tit">处理结果</div>
  213. </label>
  214. <div class="formControls col-10 col-sm-10">
  215. </div>
  216. </div>
  217. <input type="hidden" id="sendProdcues" name="sendProdcuesJson" value="">
  218. <input type="hidden" id="sendFittings" name="sendFittingsJson" value="">
  219. <input type="hidden" id="closedProdcues" name="closedProdcuesJson" value="">
  220. <input type="hidden" id="closedFittings" name="closedFittingsJson" value="">
  221. <div class="row cl">
  222. <label class="form-label col-1 col-sm-1">处理类型:</label>
  223. <div class="formControls col-10 col-sm-10 skin-minimal">
  224. <div class="radio-box" id="solved">
  225. <input type="radio" id="customer-process-1" value="1" name="customerIsSolve" <#if customerInfo.customerIsSolve == 1 >checked</#if> >
  226. <label for="customer-process-1">已解决</label>
  227. </div>
  228. <div class="radio-box" id="noSolved">
  229. <input type="radio" id="customer-process-2" value="2" name="customerIsSolve" <#if customerInfo.customerIsSolve == 2 >checked</#if> >
  230. <label for="customer-process-2">未解决</label>
  231. </div>
  232. <div class="radio-box" id="renewed" style="display: none">
  233. <input type="radio" id="customer-process-3" value="3" name="customerIsSolve" <#if customerInfo.customerIsSolve == 3 >checked</#if> >
  234. <label for="customer-process-3">换新</label>
  235. </div>
  236. <div class="radio-box" id="maintain" style="display: none">
  237. <input type="radio" id="customer-process-4" value="4" name="customerIsSolve" <#if customerInfo.customerIsSolve == 4 >checked</#if> >
  238. <label for="customer-process-4">维修</label>
  239. </div>
  240. <div class="radio-box" id="reissue" style="display: none">
  241. <input type="radio" id="customer-process-5" value="5" name="customerIsSolve" <#if customerInfo.customerIsSolve == 5 >checked</#if> >
  242. <label for="customer-process-5">补发</label>
  243. </div>
  244. <div class="radio-box" id="backGoods" style="display: none">
  245. <input type="radio" id="customer-process-6" value="6" name="customerIsSolve" <#if customerInfo.customerIsSolve == 6 >checked</#if> >
  246. <label for="customer-process-6">退货</label>
  247. </div>
  248. <div class="radio-box" id="noReasonBack" style="display: none">
  249. <input type="radio" id="customer-process-7" value="7" name="customerIsSolve" <#if customerInfo.customerIsSolve == 7 >checked</#if> >
  250. <label for="customer-process-7">无理由退货</label>
  251. </div>
  252. </div>
  253. </div>
  254. <div class="row cl">
  255. <label class="form-label col-1 col-sm-1"></label>
  256. <div class="formControls col-10 col-sm-10">
  257. <ul class="time-line-list" id="processResultStatus">
  258. <#-- <li><span class="arrow"></span><div class="number">1</div><div>录入客诉</div></li>
  259. <li><span class="arrow"></span><div class="number">2</div><div>督促用户寄回</div></li>
  260. <li><span class="arrow"></span><div class="number">3</div><div>录入快递单号</div></li>
  261. <li><span class="arrow"></span><div class="number">4</div><div>仓库收货</div></li>
  262. <li><span class="arrow"></span><div class="number">5</div><div>换新发货</div></li>
  263. <li><span class="arrow"></span><div class="number">6</div><div>发货通知用户</div></li>
  264. <li><span class="arrow"></span><div class="number">7</div><div>收货后回访</div></li>-->
  265. </ul>
  266. </div>
  267. </div>
  268. <div class="row cl" id="orderHead" style="display: none;">
  269. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>订单信息:</label>
  270. <div class="formControls col-1 col-sm-1">
  271. <button type="button" class="btn btn-primary" id="selectOrder">搜索订单</button>
  272. </div>
  273. </div>
  274. <#if salesOrder??>
  275. <div class="row cl" id="order" style="display: none;">
  276. <label class="form-label col-1 col-sm-1"></label>
  277. <div class="formControls col-9 col-sm-9 text-c">
  278. <table class="table table-border table-bg table-bordered">
  279. <tr>
  280. <th style="text-align: center;">销售公司</th>
  281. <th style="text-align: center;">店铺名称</th>
  282. <th style="text-align: center;">Efast订单号</th>
  283. <th style="text-align: center;">姓名</th>
  284. <th style="text-align: center;">电话</th>
  285. <th style="text-align: center;">订单金额</th>
  286. <th style="text-align: center;">购买产品</th>
  287. <th style="text-align: center;">购买日期</th>
  288. </tr>
  289. <tr id="showOrder">
  290. <td style="text-align: center;">${salesOrder.companyName!''}</td>
  291. <td style="text-align: center;">${salesOrder.storeName!''}</td>
  292. <td style="text-align: center;">${salesOrder.salesOrderId!''}</td>
  293. <td style="text-align: center;">${salesOrder.salesAddressName!''}</td>
  294. <td style="text-align: center;">${salesOrder.salesAddressTel!''}</td>
  295. <td style="text-align: center;">${salesOrder.salesPayMoney!''}</td>
  296. <td style="text-align: center;">
  297. <#list salesOrder.salesOrderItemList as salesOrderItem>
  298. ${salesOrderItem.itemProductName}* ${salesOrderItem.itemNum}<br>
  299. </#list>
  300. </td>
  301. <td style="text-align: center;">${(salesOrder.salesPayTime?string("yyyy-MM-dd HH:mm:ss"))!''}</td>
  302. </tr>
  303. <tr id="showOrderAddress" style="">
  304. <td style="text-align: center;">收货地址</td>
  305. <td style="text-align: center;" colspan="7"> ${salesOrder.salesAddressInfo}</td>
  306. </tr>
  307. </table>
  308. </div>
  309. </div>
  310. </#if>
  311. <input type="hidden" id="companyId" name="companyId" value="<#if salesOrder??>${salesOrder.salesCompanyId}</#if>">
  312. <input type="hidden" id="storeId" name="storeId" value="<#if salesOrder??>${salesOrder.salesStoreId}</#if>">
  313. <input type="hidden" id="orderId" name="salesId" value="<#if salesOrder??>${salesOrder.salesId}</#if>">
  314. <div class="row cl" id="recipientInfoTitle" style="display: none;">
  315. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>收件信息:</label>
  316. <div class="formControls col-8 col-sm-8">请先选择订单,系统自动填充姓名,电话和地址信息。</div>
  317. </div>
  318. <div class="row cl" id="recipientInfo" style="display: none;">
  319. <label class="form-label col-1 col-sm-1"></label>
  320. <div class="formControls col-2 col-sm-2">
  321. <input type="text" class="input-text" value="${customerCommon.relationSendName!''}" placeholder="填写收件人姓名" id="sendName" name="relationSendName" datatype="/^[\u4e00-\u9fa5]{1,20}$/" errormsg="联系人格式不正确!" >
  322. </div>
  323. <div class="formControls col-2 col-sm-2">
  324. <input type="text" class="input-text" value="${customerCommon.relationSendTel!''}" placeholder="填写收件人手机号" id="sendTel" name="relationSendTel" datatype="m" errormsg="联系人电话格式不正确!">
  325. </div>
  326. <div class="formControls col-2 col-sm-2" id="postageAccount">
  327. <input type="text" class="input-text" value="${customerCommon.relationAlipay!''}" placeholder="邮费转账 支付宝账户" id="relationAlipay" name="relationAlipay" errormsg="邮费转账账户!">
  328. </div>
  329. </div>
  330. <div class="row cl" id="recipientAddress" style="display: none;">
  331. <input type="hidden" id="addressInfo">
  332. <label class="form-label col-1 col-sm-1"></label>
  333. <div class="formControls col-2 col-sm-2">
  334. <span class="select-box">
  335. <select id="province" class="select" name="provinceNumber">
  336. </select>
  337. </span>
  338. </div>
  339. <div class="formControls col-2 col-sm-2">
  340. <span class="select-box">
  341. <select id="city" class="select" name="cityNumber">
  342. </select>
  343. </span>
  344. </div>
  345. <div class="formControls col-2 col-sm-2">
  346. <span class="select-box">
  347. <select id="district" class="select" name="areaNumber">
  348. </select>
  349. </span>
  350. </div>
  351. <input type="hidden" name="relationSendMergeAddress" id="relationSendMergeAddress">
  352. </div>
  353. <div class="row cl" id="recipientAddressText" style="display: none;">
  354. <label class="form-label col-1 col-sm-1"></label>
  355. <div class="formControls col-5 col-sm-5">
  356. <textarea name="relationSendAddress" id="sendAddress" cols="" rows="2" datatype="*" errormsg="收货地址不正确!" class="textarea" placeholder="请填写详细地址,最多支持50字符" onKeyUp="$.Huitextarealength(this,50)">${customerCommon.relationSendAddress!''}</textarea>
  357. <span id="addrssMsg"></span>
  358. </div>
  359. </div>
  360. <div class="row cl" id="renewedProduct" style="display: none;">
  361. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span><span id="relationProduct">换新产品</span>:</label>
  362. <div class="formControls col-9 col-sm-9 text-c" id="produceSelect">
  363. <table class="table table-border table-bg table-bordered">
  364. <thead>
  365. <tr class="text-c" id="table1">
  366. <th style="text-align: center;" width="60">产品名称</th>
  367. <th style="text-align: center;" width="60">产品颜色</th>
  368. <th style="text-align: center;" width="60">产品配件</th>
  369. </tr>
  370. </thead>
  371. <tbody id="addProduct">
  372. <#list productList as product>
  373. <tr>
  374. <td width="80">
  375. <input type="hidden" value="${product.productId}"><span>${product.productName}</span>
  376. </td>
  377. <td style="padding: 0px;text-align: center;">
  378. <table style="height: 100%;">
  379. <tbody>
  380. <#list product.colorList as color>
  381. <tr>
  382. <td width="55" style="border-left: none;text-align: center;border-top: 1px solid #ddd;">
  383. ${color.colorName}
  384. </td>
  385. <td width="45" style="border-top: 1px solid #ddd; padding: 0px;width: 25px;">
  386. <input type="hidden" class="input-produce-id" value="${product.productId}">
  387. <input type="hidden" class="input-color-id" value="${color.colorId}">
  388. <#assign number = ""/>
  389. <#if (customerCommon.sendProdcues?size>0)>
  390. <#list customerCommon.sendProdcues as sendProdcues>
  391. <#if sendProdcues.colorId == color.colorId >
  392. <#assign number = sendProdcues.sendProdcueNumber/>
  393. </#if>
  394. </#list>
  395. <#else >
  396. <#list customerCommon.closedProdcues as closedProdcues>
  397. <#if closedProdcues.colorId == color.colorId >
  398. <#assign number = closedProdcues.closedProdcueNumber/>
  399. </#if>
  400. </#list>
  401. </#if>
  402. <input type="text" class="input-text input-color-number number-input" style="width: 100%;border: none;text-align: center;" value="${number}" placeholder="产品数量" id="color-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  403. </td>
  404. </tr>
  405. </#list>
  406. </tbody>
  407. </table>
  408. </td>
  409. <td style="padding: 0px;text-align: center;">
  410. <table style="height: 100%;">
  411. <tbody>
  412. <#list product.fittingsList as fittingsInfo>
  413. <tr>
  414. <td width="55" style="border-left: none;text-align: center; border-top: 1px solid #ddd;">${fittingsInfo.fittingsName}</td>
  415. <td width="45" style="border-top: 1px solid #ddd;padding: 0px;width: 25px;">
  416. <input type="hidden" class="input-produce-id" value="${fittingsInfo.productId}">
  417. <input type="hidden" class="input-fittings-id" value="${fittingsInfo.fittingsId}">
  418. <#assign number = ""/>
  419. <#if (customerCommon.sendFittings?size>0)>
  420. <#list customerCommon.sendFittings as sendFittings>
  421. <#if sendFittings.fittingsId == fittingsInfo.fittingsId >
  422. <#assign number = sendFittings.sendFittingNumber/>
  423. </#if>
  424. </#list>
  425. <#else>
  426. <#list customerCommon.closedFittings as closedFittings>
  427. <#if closedFittings.fittingsId == fittingsInfo.fittingsId >
  428. <#assign number = closedFittings.closedFittingNumber/>
  429. </#if>
  430. </#list>
  431. </#if>
  432. <input type="text" class="input-text input-fittings-number" style="width: 100%;border: none;text-align: center;" value="${number}" placeholder="配件数量" id="fittings-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  433. </td>
  434. </tr>
  435. </#list>
  436. </tbody>
  437. </table>
  438. </td>
  439. </tr>
  440. </#list>
  441. </tbody>
  442. </table>
  443. </div>
  444. </div>
  445. <div class="row cl" id="TDScollect" style="display: none;">
  446. <label class="form-label col-1 col-sm-1">TDS收集:</label>
  447. <div class="formControls col-2 col-sm-2" style="position: relative;">
  448. <input type="hidden" name="arrcity_3word" id="arrcity_3word" value="" />
  449. <input style="width: 190px;" placeholder="" class="input-text my-search-input" placeholder="请输入城市名称搜索" type="text" name="arrcity" id="arrcity" value="" />
  450. <div id="suggest" class="ac_results"></div>
  451. </div>
  452. <div class="formControls col-2 col-sm-2">
  453. <span class="select-box">
  454. <select name="" class="select" id="TDSArea" name="TDSArea">
  455. <option value="">请搜索城市</option>
  456. </select>
  457. </span>
  458. </div>
  459. <input type="hidden" name="customerArea" id="customerArea" value="${customerInfo.customerArea!''}">
  460. <div class="formControls col-2 col-sm-2">
  461. <input type="text" class="input-text" value="${customerInfo.customerInTDS!'0'}" placeholder="进水TDS数值,最大999" id="customerInTDS" name="customerInTDS" onkeyup="TDSLinkage($(this),999)" onpaste="TDSLinkage($(this),999)">
  462. </div>
  463. <div class="formControls col-2 col-sm-2">
  464. <input type="text" class="input-text" value="${customerInfo.customerOutTDS!'0'}" placeholder="出水TDS数值,最大999" id="customerOutTDS" name="customerOutTDS" onkeyup="TDSLinkage($(this),999)" onpaste="TDSLinkage($(this),999)">
  465. </div>
  466. </div>
  467. <div class="row cl" id="TDScollectShow" /*style="display: none;"*/>
  468. <label class="form-label col-1 col-sm-1"></label>
  469. <div class="formControls col-6 col-sm-6">
  470. <span id="DTS-address"><#if customerInfo.customerArea??>地址:${customerInfo.customerArea}</#if></span>
  471. &nbsp;&nbsp;&nbsp;&nbsp;<span id="DTS-in"><#if customerInfo.customerInTDS??>进水:${customerInfo.customerInTDS} PPM</#if></span>&nbsp;&nbsp; <span id="DTS-out"><#if customerInfo.customerOutTDS??>出水:${customerInfo.customerOutTDS} PPM</#if></span>
  472. </div>
  473. </div>
  474. <div class="row cl" id="sendAddressInfo">
  475. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>寄回信息:</label>
  476. <div class="formControls col-5 col-sm-5" style="height: 250px" id="sendAddressSmsHtml">
  477. <#-- <script id="sendAddressSms" type="text/plain" style="width:983px;height:200px;"></script>
  478. </script>-->
  479. </div>
  480. </div>
  481. <div class="row cl" id="sendAddressByPhone" style="display: none;">
  482. <label class="form-label col-1 col-sm-1"></label>
  483. <div class="formControls col-2 col-sm-2">
  484. <input type="text" class="input-text associated-phone" value="" placeholder="请输入手机号" id="m-phone" name="">
  485. </div>
  486. <div class="formControls col-2 col-sm-2" style="width: 10%">
  487. <input type="button" class="btn btn-primary" value="发短信给用户" onclick="sendPhone('m','m-msg');">
  488. </div>
  489. <div class="formControls col-2 col-sm-2 msg-phone">
  490. <div id="m-msg" style="color: #e00"></div>
  491. </div>
  492. </div>
  493. <div class="row cl" id="updateProduct" style="display: none;">
  494. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>更换产品:</label>
  495. <div class="formControls col-9 col-sm-9" >
  496. <table class="table table-border table-bg table-bordered">
  497. <thead>
  498. <tr class="text-c" id="table2">
  499. <th style="text-align: center;" width="60">产品名称</th>
  500. <th style="text-align: center;" width="60">产品颜色</th>
  501. <th style="text-align: center;" width="60">产品配件</th>
  502. </tr>
  503. </thead>
  504. <tbody id="back-product">
  505. <#list productList as product>
  506. <tr>
  507. <td width="80">
  508. <input type="hidden" value="${product.productId}"><span>${product.productName}</span>
  509. </td>
  510. <td style="padding: 0px;text-align: center;">
  511. <table style="height: 100%;">
  512. <tbody>
  513. <#list product.colorList as color>
  514. <tr>
  515. <td width="55" style="border-left: none;text-align: center;border-top: 1px solid #ddd;">
  516. ${color.colorName}
  517. </td>
  518. <td width="45" style="border-top: 1px solid #ddd; padding: 0px;width: 25px;">
  519. <input type="hidden" class="input-produce-id" value="${product.productId}">
  520. <input type="hidden" class="input-color-id" value="${color.colorId}">
  521. <#assign number = ""/>
  522. <#list customerCommon.closedProdcues as closedProdcues>
  523. <#if closedProdcues.colorId == color.colorId >
  524. <#assign number = closedProdcues.closedProdcueNumber/>
  525. </#if>
  526. </#list>
  527. <input type="text" class="input-text input-color-number number-input" style="width: 100%;border: none;text-align: center;" value="${number}" placeholder="产品数量" id="color-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  528. </td>
  529. </tr>
  530. </#list>
  531. </tbody>
  532. </table>
  533. </td>
  534. <td style="padding: 0px;text-align: center;">
  535. <table style="height: 100%;">
  536. <tbody>
  537. <#list product.fittingsList as fittingsInfo>
  538. <tr>
  539. <td width="55" style="border-left: none;text-align: center; border-top: 1px solid #ddd;">${fittingsInfo.fittingsName}</td>
  540. <td width="45" style="border-top: 1px solid #ddd;padding: 0px;width: 25px;">
  541. <input type="hidden" class="input-produce-id" value="${fittingsInfo.productId}">
  542. <input type="hidden" class="input-fittings-id" value="${fittingsInfo.fittingsId}">
  543. <#assign number2 = ""/>
  544. <#list customerCommon.closedFittings as closedFittings>
  545. <#if closedFittings.fittingsId == fittingsInfo.fittingsId >
  546. <#assign number2 = closedFittings.closedFittingNumber/>
  547. </#if>
  548. </#list>
  549. <input type="text" class="input-text input-fittings-number" style="width: 100%;border: none;text-align: center;" value="${number2}" placeholder="配件数量" id="fittings-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  550. </td>
  551. </tr>
  552. </#list>
  553. </tbody>
  554. </table>
  555. </td>
  556. </tr>
  557. </#list>
  558. </tbody>
  559. </table>
  560. </div>
  561. </div>
  562. <div class="row cl">
  563. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访信息:</label>
  564. <div class="formControls col-10 col-sm-10 skin-minimal">
  565. <div class="radio-box">
  566. <input type="radio" id="customer-visit-1" name="customerIsVisit" value="2" <#if customerInfo.customerIsVisit == '2' >checked</#if> >
  567. <label for="customer-visit-1">需要回访</label>
  568. </div>
  569. <div class="radio-box">
  570. <input type="radio" id="customer-visit-2" name="customerIsVisit" value="1" <#if customerInfo.customerIsVisit == '1' >checked</#if> >
  571. <label for="customer-visit-2">不需要回访</label>
  572. </div>
  573. </div>
  574. </div>
  575. <div id="needToVisit" style="<#if customerInfo.customerIsVisit == '1' >display: none;</#if>">
  576. <#if visit??>
  577. <#assign visitName = visit.visitName/>
  578. <#assign customerTel = visit.visitTel/>
  579. <#assign visitDate = visit.visitDate/>
  580. <#assign visitTimeSelect = visit.visitTimeSelect/>
  581. <#assign designatedAdminId = visit.designatedAdminId/>
  582. </#if>
  583. <div class="row cl">
  584. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>被回访人:</label>
  585. <div class="formControls col-2 col-sm-2">
  586. <input type="text" class="input-text" value="${visitName!''}" placeholder="填写回访人姓名" id="" name="visitName" datatype="/^[\u4e00-\u9fa5]{1,20}$/" errormsg="回访人姓名格式不正确!" >
  587. </div>
  588. <div class="formControls col-2 col-sm-2">
  589. <input type="text" class="input-text associated-phone" value="${customerTel!''}" placeholder="填写回访人手机号" id="" name="visitTel" datatype="m" errormsg="回访人手机号码格式不正确!">
  590. </div>
  591. </div>
  592. <div class="row cl">
  593. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访日期:</label>
  594. <div class="formControls col-2 col-sm-2">
  595. <input type="text" placeholder="请选择回访日期" id="datemin" name="visitDate" value="${(visitDate?string("yyyy-MM-dd"))!''}" datatype="*" class="input-text Wdate" onclick="WdatePicker({skin:'whyGreen',minDate:'%y-%M-%d'})" readonly="readonly">
  596. </div>
  597. </div>
  598. <div class="row cl">
  599. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访时间:</label>
  600. <div class="formControls col-10 col-sm-10 skin-minimal">
  601. <div class="radio-box">
  602. <input type="radio" id="visit-time-1" name="visitTimeSelect" value="1" <#if visitTimeSelect?? && visitTimeSelect== 1 >checked</#if> >
  603. <label for="visit-time-1">09:00-12:00</label>
  604. </div>
  605. <div class="radio-box">
  606. <input type="radio" id="visit-time-2" name="visitTimeSelect" value="2" <#if visitTimeSelect?? && visitTimeSelect == 2 >checked</#if> >
  607. <label for="visit-time-2">12:00-14:00</label>
  608. </div>
  609. <div class="radio-box">
  610. <input type="radio" id="visit-time-3" name="visitTimeSelect" value="3" <#if visitTimeSelect?? && visitTimeSelect == 3 >checked</#if> >
  611. <label for="visit-time-3">14:00-18:00</label>
  612. </div>
  613. </div>
  614. </div>
  615. <div class="row cl">
  616. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>提醒人:</label>
  617. <div class="formControls col-4 col-sm-4"> <span class="select-box">
  618. <select class="select" id="visitAdminId" name="visitAdminId">
  619. <#list adminList as admin>
  620. <option value ="${admin.adminId!}" <#if designatedAdminId??><#if designatedAdminId == admin.adminId >selected="selected"</#if></#if>>${admin.adminName!}</option>
  621. </#list>
  622. </select>
  623. </span>
  624. </div>
  625. </div>
  626. <div class="cl" style="display: table;width: 100%;">
  627. <label class="form-label col-1 col-sm-1"></label>
  628. <div class="formControls col-4 col-sm-4">
  629. <span class="c-red" id="visitAdminIdMsg">您将为自己指定一个回访任务</span>
  630. </div>
  631. </div>
  632. </div>
  633. <div class="row cl">
  634. <div class="col-2 col-sm-2 col-offset-3">
  635. <button class="btn btn-block btn-primary size-XL" type="submit">确认录入</button>
  636. </div>
  637. </div>
  638. </form>
  639. </div>
  640. </article>
  641. <script type="text/javascript">
  642. var url_path = "${path}";
  643. </script>
  644. <#--时间控件-->
  645. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
  646. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
  647. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
  648. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
  649. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
  650. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
  651. <#--<script type="text/javascript" src="${path}/common/lib/cm.lib/dimensions.js"></script>-->
  652. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
  653. <#--百度富文本编译器-->
  654. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
  655. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
  656. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
  657. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
  658. <#-- 业务脚本JS -->
  659. <script type="text/javascript" charset="utf-8" src="${path}/common/js/customer/customer.js"></script>
  660. <script type="text/javascript">
  661. var customerId = "${customerInfo.customerId!''}";
  662. /*是否是修改页面*/
  663. var isUpdate = true;
  664. /*是否需要回访 只有修改页面才会使用*/
  665. var customerIsVisit = true;
  666. /*个人id*/
  667. var adminId = 0;
  668. /* 咨询类型 1:售前咨询 2:售后咨询 3:其他 */
  669. var allCustomerInfoType = ${customerInfo.customerCounselType};
  670. /*全局标识当前状态 type : 1 :已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货*/
  671. var allCustomerType = ${customerInfo.customerIsSolve};
  672. var allCustomerTypeName = ["已解决","未解决","换新","维修","补发","退货","无理由退货"];
  673. /* 寄回地址的id */
  674. var complaint_questionId = 5;
  675. /* 用于判断是否第一次初始化省市区-- 只在选择类型为售后时使用 */
  676. var isInitAddress = ${customerInfo.customerIsSolve!''};
  677. /*初始化页面参数*/
  678. $(function () {
  679. /* 初始化单选框样式 */
  680. //initCheck();
  681. /*初始化产品类型 -- 客诉头部的产品类型单选 */
  682. //initProduceType();
  683. /*初始化问题分类*/
  684. //initComplaintTypeInfo();
  685. /*初始化客服*/
  686. ///initSysAdmin();
  687. /*初始化回访客服*/
  688. //initVisitSysAdmin();
  689. /*初始化问题描述*/
  690. initQuestionDescribe();
  691. /*初始化选择处理结果 -- type : 1 :已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货 */
  692. initProcessResult(allCustomerType);
  693. /*监听来源入口选择事件*/
  694. $("input[name='customerSourceType']").change(function (){
  695. var type = parseInt($(this).val());
  696. if(type == 3){
  697. $("#customerSourceOld").show();
  698. }else{
  699. $("#customerSourceOld").hide();
  700. }
  701. })
  702. /*监听客诉类型选择事件*/
  703. $("input[name='customerCounselType']").change(function (){
  704. allCustomerInfoType = parseInt($(this).val());
  705. if(allCustomerInfoType == 1){
  706. $("#customer-process-1").iCheck('check'); //设置已解决
  707. allCustomerType = 1;
  708. }else{
  709. $("#customer-process-3").iCheck('check'); //设置换新
  710. allCustomerType =3;
  711. }
  712. initProcessResult(allCustomerType);
  713. })
  714. /*监听处理结果选择事件*/
  715. $("[name='customerIsSolve']").change(function(){
  716. initProcessResult(parseInt($(this).val()));
  717. })
  718. /*监听问题类型 选择事件*/
  719. $("[name='complaintId']").change(function(){
  720. initComplaintSmallClassInfo($(this).val());
  721. })
  722. /*监听问题关键字搜索*/
  723. $(document).on('click', '#search_button', function() {
  724. initComplaintQuestionInfo("p");
  725. });
  726. /*搜索订单事件*/
  727. $(document).on('click', '#selectOrder', function() {
  728. selectOrder();
  729. });
  730. /*监听省选择事件*/
  731. $(document).on('change', '#province', function() {
  732. var proId = $("#province").val();
  733. var cityId = setCity("",proId,2)
  734. setDistrict("",cityId,2)
  735. });
  736. /*监听市选择事件*/
  737. $(document).on('change', '#city', function() {
  738. var city = $("#city").val();
  739. setDistrict("",city,2)
  740. });
  741. /*监听回访类型选择事件 是否需要回访 1:不需要回访 2:需要回复 */
  742. initVisitEvent();
  743. /*监听回访选择客服的选择事件*/
  744. $(document).on('change', '#visitAdminId', function() {
  745. var visitAdminName = $("#visitAdminId").find("option:selected").text();
  746. var visitAdminId = $("#visitAdminId").val();
  747. if(convertUndefinedToEmpty(visitAdminId) == adminId){
  748. showVisitMsg(1);
  749. }else{
  750. showVisitMsg(2,visitAdminName);
  751. }
  752. });
  753. /* 监听TDS收集--地址选择 */
  754. $(document).on('change', '#TDSArea', function() {
  755. setTDSCollect();
  756. });
  757. /*实时监听文本框-- TDS进水*/
  758. // document.getElementById("customerInTDS").addEventListener("input", function(){
  759. // setTDSCollect();
  760. // });
  761. /*实时监听文本框-- TDS出水*/
  762. // document.getElementById("customerOutTDS").addEventListener("input", function(){
  763. // setTDSCollect();
  764. // });
  765. /* 监听手机号 失去焦点时 将其他手机号码未填的 */
  766. $(".associated-phone").blur(function (){
  767. var phone = $(this).val();
  768. $(".associated-phone").each(function(){
  769. var ph = $(this).val();
  770. if(ph == null || ph == "" || typeof(ph) == undefined ){
  771. $(this).val(phone);
  772. }
  773. })
  774. })
  775. })
  776. /**
  777. * 初始化问题描述
  778. */
  779. function initQuestionDescribe(){
  780. $.ajax({
  781. type: "POST",
  782. data: {
  783. customerId : "${customerInfo.customerId!''}"
  784. },
  785. url: "${path}/admin/customer/select_question_describe",
  786. success: function(data){
  787. if (data.returnCode == 200) {
  788. var questionDescribe = data.returnMsg.questionDescribe;
  789. $("#describeTitle").val(questionDescribe.describeTitle);
  790. $("#describeId").val(questionDescribe.describeId);
  791. $("#describeHandleDesc").val(questionDescribe.describeHandleDesc);
  792. describeContentText.addListener("ready", function () {
  793. describeContentText.setContent(questionDescribe.describeContent);
  794. });
  795. describeHandleDescText.addListener("ready", function () {
  796. describeHandleDescText.setContent(questionDescribe.describeHandleDesc);
  797. });
  798. }
  799. },
  800. error: function(XmlHttpRequest, textStatus, errorThrown){
  801. }
  802. });
  803. }
  804. /**
  805. * 设置省市区
  806. */
  807. function setAddressInfo(){
  808. var proId = setPro(null,1); //创建省
  809. <#if customerCommon.provinceNumber?? >
  810. var proId = ${customerCommon.provinceNumber!''};
  811. $("#province option[value='"+ proId +"']").attr("selected","true"); //设置省
  812. </#if>
  813. var cityId = setCity(null,proId,2);
  814. <#if customerCommon.cityNumber?? >
  815. var cityId = ${customerCommon.cityNumber!''};
  816. $("#city option[value='" + cityId + "']").attr("selected", "true"); //设置市
  817. </#if>
  818. setDistrict(null, cityId, 2);
  819. <#if customerCommon.areaNumber?? >
  820. var disId = ${customerCommon.areaNumber!''};
  821. $("#district option[value='" + disId + "']").attr("selected", "true"); //设置地区
  822. isInitAddress = 1;
  823. </#if>
  824. }
  825. </script>
  826. <!--/请在上方写此页面业务相关的脚本-->
  827. </body>
  828. </html>