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add_customer.ftl

add_customer.ftl 91 KB
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
  1. <!DOCTYPE HTML>
    2. 

  2. <html>
    3. 

  3. <head>
    4. 

  4.     <meta charset="utf-8">
    5. 

  5.     <meta name="renderer" content="webkit|ie-comp|ie-stand">
    6. 

  6.     <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
    7. 

  7.     <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
    8. 

  8.     <meta http-equiv="Cache-Control" content="no-siteapp" />
    9. 

  9. <#include "/base/add_base.ftl">
    10. 

  10.     <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
    11. 

  11.     <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
    12. 

  12.     <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
    13. 

  13. 

  14.     <style>
    15. 

  15.         .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    16. 

  16.         .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    17. 

  17.         .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    18. 

  18.         .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    19. 

  19.         #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
    20. 

  20. 

  21.         #suggest, #suggest2 {width:200px}
    22. 

  22.         .gray {color:gray}
    23. 

  23.         .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
    24. 

  24.         .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
    25. 

  25.         .ac_results li {border:1px solid #fff}
    26. 

  26.         .ac_over, .ac_results li a:hover {background:#c8e3fc}
    27. 

  27.         .ac_results li a span {float:right}
    28. 

  28.         .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
    29. 

  29. 

  30.         .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
    31. 

  31.         .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
    32. 

  32.         .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
    33. 

  33.         .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
    34. 

  34.         .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent  #32a3d8 transparent transparent;font-size:0; line-height:0;}
    35. 

  35.         .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
    36. 

  36.         .dalog-ask .answer{color: #666;margin-bottom: 10px;}
    37. 

  37.         .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
    38. 

  38.         .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
    39. 

  39.         .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
    40. 

  40.         .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    41. 

  41.         .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
    42. 

  42.         .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
    43. 

  43.         .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
    44. 

  44.         .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent  transparent  transparent #32a3d8;font-size:0; line-height:0;}
    45. 

  45.         .time-line-list>li:first-child .arrow{display: none;}
    46. 

  46.         .table-bg th{background-color: #e2f6ff;}
    47. 

  47.         .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
    48. 

  48.         .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
    49. 

  49.         .input-produce{height: 25px;line-height: 25px}
    50. 

  50.         .color-div{height: 30px;}
    51. 

  51. 

  52.         .table-td-color{}
    53. 

  53.         .msg-phone{
    54. 

  54.             height: 35px;
    55. 

  55.             line-height: 35px;
    56. 

  56.         }
    57. 

  57.     </style>
    58. 

  58.     <title>添加客诉 - 客诉管理 - RST</title>
    59. 

  59. </head>
    60. 

  60. <body>
    61. 

  61. <nav class="breadcrumb"><i class="Hui-iconfont">&#xe67f;</i> 首页
    62. 

  62.     <span class="c-gray en">&gt;</span> 客诉管理
    63. 

  63.     <span class="c-gray en">&gt;</span> 添加客诉
    64. 

  64.     <a class="btn radius r"
    65. 

  65.        style="line-height:1.6em;margin-top:3px;background: #32a3d8;color: #fff;border:1px solid #32a3d8;"
    66. 

  66.        href="javascript:location.replace(location.href);" title="刷新"><i class="Hui-iconfont">&#xe68f;</i></a>
    67. 

  67. </nav>
    68. 

  68. <article class="page-container" style="padding: 10px;">
    69. 

  69.     <div class="pd-20 cl">
    70. 

  70.         <form action="${path}/admin/customer/save_customer" method="post" class="form form-horizontal" id="form-customer-add"  onkeydown="if(event.keyCode==13)return false;">
    71. 

  71. 

  72.             <input type="hidden" id="customerName" name="customerName" value="">
    73. 

  73.             <input type="hidden" id="customerTel" name="customerTel" value="">
    74. 

  74. 

  75.             <div class="row cl">
    76. 

  76. 

  77.                 <label class="form-label col-3">
    78. 

  78.                     <div class="tit-2">客诉基本信息</div>
    79. 

  79.                 </label>
    80. 

  80.                 <div class="formControls col-9">
    81. 

  81.                 </div>
    82. 

  82.             </div>
    83. 

  83.             <div class="row cl">
    84. 

  84.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>跟进客服：</label>
    85. 

  85.                 <div class="formControls col-4 col-sm-4"> <span class="select-box" style=" width: 625px;">
    86. 

  86.                     <select name="adminId" id="adminId" class="select">
    87. 

  87.                     </select>
    88. 

  88. 				</span>
    89. 

  89.                 </div>
    90. 

  90.             </div>
    91. 

  91.             <div class="row cl">
    92. 

  92.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>来源入口：</label>
    93. 

  93.                 <div class="formControls col-10 col-sm-10 skin-minimal">
    94. 

  94.                     <div class="radio-box">
    95. 

  95.                         <input type="radio" id="tel-1" name="customerSourceType" value="1" datatype="*"  checked nullmsg="请选择来源入口！">
    96. 

  96.                         <label for="tel-1">400电话</label>
    97. 

  97.                     </div>
    98. 

  98.                     <div class="radio-box">
    99. 

  99.                         <input type="radio" id="tel-2" name="customerSourceType" value="2">
    100. 

  100.                         <label for="tel-2">微信公众号</label>
    101. 

  101.                     </div>
    102. 

  102.                     <div class="radio-box">
    103. 

  103.                         <input type="radio" id="tel-3" name="customerSourceType" value="3">
    104. 

  104.                         <label for="tel-3">其他</label>
    105. 

  105.                         <input type="text" style="width: 321px;margin-left: 10px;" class="input-text" value="" placeholder="" id="customerSourceOld" name="customerSourceOld" placeholder="">
    106. 

  106.                         <input type="hidden" value="" placeholder="" id="customerSource" name="customerSource">
    107. 

  107.                     </div>
    108. 

  108.                 </div>
    109. 

  109.             </div>
    110. 

  110.             <div class="row cl">
    111. 

  111.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>咨询类型：</label>
    112. 

  112.                 <div class="formControls col-10 col-sm-10 skin-minimal">
    113. 

  113.                     <div class="radio-box">
    114. 

  114.                         <input type="radio" class="customerCounselType" id="customer-type-1" name="customerCounselType" value="1" checked >
    115. 

  115.                         <label for="customer-type-1">售前咨询</label>
    116. 

  116.                     </div>
    117. 

  117.                     <div class="radio-box">
    118. 

  118.                         <input type="radio" class="customerCounselType" id="customer-type-2" name="customerCounselType" value="2" >
    119. 

  119.                         <label for="customer-type-2">售后咨询</label>
    120. 

  120.                     </div>
    121. 

  121.                 </div>
    122. 

  122.             </div>
    123. 

  123. 

  124.             <div class="row cl">
    125. 

  125.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>产品类型：</label>
    126. 

  126.                 <div class="formControls col-10 col-sm-10 skin-minimal" id="produceTypeHtml">
    127. 

  127.                     <#--<div class="radio-box">
    128. 

  128.                         <input type="radio" id="tel-3" name="produceType" datatype="*" nullmsg="请选择产品类型！">
    129. 

  129.                         <label for="tel-3">净水机</label>
    130. 

  130.                     </div>
    131. 

  131.                     <div class="radio-box">
    132. 

  132.                         <input type="radio" id="tel-3" name="produceType" datatype="*" nullmsg="请选择产品类型！">
    133. 

  133.                         <label for="tel-4">冲奶机</label>
    134. 

  134.                     </div>-->
    135. 

  135.                 </div>
    136. 

  136.             </div>
    137. 

  137. 

  138.             <div class="row cl" style="position: relative;">
    139. 

  139.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>客诉问题：</label>
    140. 

  140.                 <div class="formControls col-2 col-sm-2"> <span class="select-box">
    141. 

  141. 				<select name="complaintId" class="select">
    142. 

  142. 					<#--<option value="0">使用操作</option>-->
    143. 

  143. 					<#--<option value="1">使用操作</option>-->
    144. 

  144. 				</select>
    145. 

  145. 				</span>
    146. 

  146.                 </div>
    147. 

  147.                 <div class="formControls col-2 col-sm-2"> <span class="select-box">
    148. 

  148. 				<select name="smallClassId" id="smallClassId" class="select">
    149. 

  149. 					<#--<option value="0">使用操作制水出水</option>
    150. 

  150. 					<option value="1">使用操作制水出水</option>-->
    151. 

  151. 				</select>
    152. 

  152. 				</span>
    153. 

  153.                 </div>
    154. 

  154.                 <div class="formControls col-2 col-sm-2">
    155. 

  155.                     <div class="clearfix">
    156. 

  156.                         <input type="text" placeholder="搜索关键词" class="input-text  ac_input" name="questionIdMsg" value="" id="search_text" autocomplete="off" style="width:60%"><button type="button" class="btn btn-primary" id="search_button">搜索</button>
    157. 

  157.                     </div>
    158. 

  158.                 </div>
    159. 

  159. 

  160.                 <div class="dalog-ask">
    161. 

  161.                     <div class="tag">
    162. 

  162.                         <em></em>
    163. 

  163.                         <strong>相关QA</strong>
    164. 

  164.                         <ul id="question">
    165. 

  165.                             <#--<li class="ask">1、净水机面板操作不灵敏，是怎么回事？</li>
    166. 

  166.                             <li class="answer">答：<span>4净水机面板操作不灵敏，是怎么回事。1、净水机面板操作不灵敏，是怎么回事？1、净水机面板操作不灵敏，是怎么回事？1、净水机面板操作不灵敏，是怎么回事？</span></li>-->
    167. 

  167.                         </ul>
    168. 

  168.                     </div>
    169. 

  169.                 </div>
    170. 

  170. 

  171.             </div>
    172. 

  172. 

  173.             <div class="row cl">
    174. 

  174.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题标题：</label>
    175. 

  175.                 <div class="formControls col-5 col-sm-5">
    176. 

  176.                     <input type="text" class="input-text" style="width: 625px;" name="describeTitle" id="describeTitle">
    177. 

  177.                 </div>
    178. 

  178.             </div>
    179. 

  179. 

  180.             <div class="row cl">
    181. 

  181.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题内容：</label>
    182. 

  182.                 <div class="formControls col-5 col-sm-5">
    183. 

  183.                     <input type="hidden" name="questionId" id="questionId" value="">
    184. 

  184.                     <script id="describeContentText" type="text/plain" style="width:983px;height:250px;"></script>
    185. 

  185.                     </script>
    186. 

  186.                     <input type="hidden" name="describeContent" id="describeContent" value="">
    187. 

  187.                 </div>
    188. 

  188.             </div>
    189. 

  189.             <div class="row cl">
    190. 

  190.                 <label class="form-label col-1 col-sm-1"></label>
    191. 

  191.                 <div class="formControls col-2 col-sm-2">
    192. 

  192.                     <input type="text" class="input-text associated-phone" value="" placeholder="请输入手机号" id="p-phone" name="">
    193. 

  193.                 </div>
    194. 

  194.                 <div class="formControls col-2 col-sm-2" style="width: 10%">
    195. 

  195.                     <input type="button" class="btn btn-primary" value="发短信給用户" onclick="sendPhone('p','p-msg');">
    196. 

  196.                 </div>
    197. 

  197.                 <div class="formControls col-2 col-sm-2" style="width: 10%">
    198. 

  198.                     <input type="button" class="btn btn-primary" value="保存QA" onclick="saveQuestion();">
    199. 

  199.                 </div>
    200. 

  200.                 <div class="formControls col-2 col-sm-2 msg-phone">
    201. 

  201.                     <div id="p-msg" style="color: #e00"></div>
    202. 

  202.                 </div>
    203. 

  203.             </div>
    204. 

  204.             <div class="row cl">
    205. 

  205. 

  206.                 <label class="form-label col-1 col-sm-1">
    207. 

  207.                     <div class="tit">处理结果</div>
    208. 

  208.                 </label>
    209. 

  209.                 <div class="formControls col-10 col-sm-10">
    210. 

  210.                 </div>
    211. 

  211.             </div>
    212. 

  212. 

  213.             <input type="hidden" id="sendProdcues" name="sendProdcuesJson" value="">
    214. 

  214.             <input type="hidden" id="sendFittings" name="sendFittingsJson" value="">
    215. 

  215.             <input type="hidden" id="closedProdcues" name="closedProdcuesJson" value="">
    216. 

  216.             <input type="hidden" id="closedFittings" name="closedFittingsJson" value="">
    217. 

  217. 

  218. 

  219.             <div class="row cl">
    220. 

  220.                 <label class="form-label col-1 col-sm-1">处理类型：</label>
    221. 

  221.                 <div class="formControls col-10 col-sm-10 skin-minimal">
    222. 

  222.                     <div class="radio-box" id="solved">
    223. 

  223.                         <input type="radio" id="customer-process-1" value="1" name="customerIsSolve" checked>
    224. 

  224.                         <label for="customer-process-1">已解决</label>
    225. 

  225.                     </div>
    226. 

  226.                     <div class="radio-box" id="noSolved">
    227. 

  227.                         <input type="radio" id="customer-process-2" value="2" name="customerIsSolve">
    228. 

  228.                         <label for="customer-process-2">未解决</label>
    229. 

  229.                     </div>
    230. 

  230.                     <div class="radio-box" id="renewed" style="display: none">
    231. 

  231.                         <input type="radio" id="customer-process-3" value="3" name="customerIsSolve">
    232. 

  232.                         <label for="customer-process-3">换新</label>
    233. 

  233.                     </div>
    234. 

  234.                     <div class="radio-box" id="maintain" style="display: none">
    235. 

  235.                         <input type="radio" id="customer-process-4" value="4" name="customerIsSolve">
    236. 

  236.                         <label for="customer-process-4">维修</label>
    237. 

  237.                     </div>
    238. 

  238.                     <div class="radio-box" id="reissue" style="display: none">
    239. 

  239.                         <input type="radio" id="customer-process-5" value="5" name="customerIsSolve">
    240. 

  240.                         <label for="customer-process-5">补发</label>
    241. 

  241.                     </div>
    242. 

  242.                     <div class="radio-box" id="backGoods" style="display: none">
    243. 

  243.                         <input type="radio" id="customer-process-6" value="6" name="customerIsSolve">
    244. 

  244.                         <label for="customer-process-6">退货</label>
    245. 

  245.                     </div>
    246. 

  246.                     <div class="radio-box" id="noReasonBack" style="display: none">
    247. 

  247.                         <input type="radio" id="customer-process-7" value="7" name="customerIsSolve">
    248. 

  248.                         <label for="customer-process-7">无理由退货</label>
    249. 

  249.                     </div>
    250. 

  250.                 </div>
    251. 

  251.             </div>
    252. 

  252.             <div class="row cl">
    253. 

  253.                 <label class="form-label col-1 col-sm-1"></label>
    254. 

  254.                 <div class="formControls col-10 col-sm-10">
    255. 

  255.                     <ul class="time-line-list" id="processResultStatus">
    256. 

  256.                        <#-- <li><span class="arrow"></span><div class="number">1</div><div>录入客诉</div></li>
    257. 

  257.                         <li><span class="arrow"></span><div class="number">2</div><div>督促用户寄回</div></li>
    258. 

  258.                         <li><span class="arrow"></span><div class="number">3</div><div>录入快递单号</div></li>
    259. 

  259.                         <li><span class="arrow"></span><div class="number">4</div><div>仓库收货</div></li>
    260. 

  260.                         <li><span class="arrow"></span><div class="number">5</div><div>换新发货</div></li>
    261. 

  261.                         <li><span class="arrow"></span><div class="number">6</div><div>发货通知用户</div></li>
    262. 

  262.                         <li><span class="arrow"></span><div class="number">7</div><div>收货后回访</div></li>-->
    263. 

  263.                     </ul>
    264. 

  264.                 </div>
    265. 

  265.             </div>
    266. 

  266.             <div class="row cl" id="orderHead" style="display: none;">
    267. 

  267.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>订单信息：</label>
    268. 

  268.                 <div class="formControls col-1 col-sm-1">
    269. 

  269.                     <button type="button" class="btn btn-primary" id="selectOrder">搜索订单</button>
    270. 

  270.                 </div>
    271. 

  271.             </div>
    272. 

  272.             <div class="row cl" id="order" style="display: none;">
    273. 

  273.                 <label class="form-label col-1 col-sm-1"></label>
    274. 

  274.                 <div class="formControls col-9 col-sm-9 text-c">
    275. 

  275.                     <table class="table table-border table-bg table-bordered">
    276. 

  276.                         <tr>
    277. 

  277.                             <th style="text-align: center;">销售</th>
    278. 

  278.                             <th style="text-align: center;">订单号</th>
    279. 

  279.                             <th style="text-align: center;">姓名</th>
    280. 

  280.                             <th style="text-align: center;">电话</th>
    281. 

  281.                             <th style="text-align: center;">订单金额</th>
    282. 

  282.                             <th style="text-align: center;">购买产品</th>
    283. 

  283.                             <th style="text-align: center;">购买日期</th>
    284. 

  284.                         </tr>
    285. 

  285.                         <tr id="showOrder">
    286. 

  286.                             <td style="text-align: center;" colspan="7">暂未选择订单</td>
    287. 

  287.                         </tr>
    288. 

  288.                     </table>
    289. 

  289.                     <input type="hidden" id="companyId" name="companyId" value="" >
    290. 

  290.                     <input type="hidden" id="storeId" name="storeId" value="" >
    291. 

  291.                     <input type="hidden" id="orderId" name="salesId" value="" >
    292. 

  292.                 </div>
    293. 

  293.             </div>
    294. 

  294.             <div class="row cl" id="recipientInfo" style="display: none;">
    295. 

  295.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>收件信息：</label>
    296. 

  296.                 <div class="formControls col-2 col-sm-2">
    297. 

  297.                     <input type="text" class="input-text" value="" placeholder="填写收件人姓名" id="sendName" name="relationSendName" datatype="s1-20" errormsg="联系人格式不正确！" >
    298. 

  298.                 </div>
    299. 

  299.                 <div class="formControls col-2 col-sm-2">
    300. 

  300.                     <input type="text" class="input-text" value="" placeholder="填写收件人手机号" id="sendTel" name="relationSendTel" datatype="m" errormsg="联系人电话格式不正确！">
    301. 

  301.                 </div>
    302. 

  302.                 <div class="formControls col-2 col-sm-2"  id="postageAccount">
    303. 

  303.                     <input type="text" class="input-text" value="" placeholder="邮费转账账户" id="relationAlipay" name="relationAlipay" errormsg="邮费转账账户！">
    304. 

  304.                 </div>
    305. 

  305.             </div>
    306. 

  306.             <div class="row cl" id="recipientAddress" style="display: none;">
    307. 

  307.                 <input type="hidden" id="addressInfo">
    308. 

  308.                 <label class="form-label col-1 col-sm-1"></label>
    309. 

  309.                 <div class="formControls col-2 col-sm-2">
    310. 

  310.                     <span class="select-box">
    311. 

  311.                          <select id="province" class="select" name="provinceNumber">
    312. 

  312.                          </select>
    313. 

  313.                      </span>
    314. 

  314.                 </div>
    315. 

  315.                 <div class="formControls col-2 col-sm-2">
    316. 

  316.                     <span class="select-box">
    317. 

  317.                         <select id="city" class="select" name="cityNumber">
    318. 

  318.                         </select>
    319. 

  319.                     </span>
    320. 

  320.                 </div>
    321. 

  321.                 <div class="formControls col-2 col-sm-2">
    322. 

  322.                     <span class="select-box">
    323. 

  323.                         <select id="district" class="select" name="areaNumber">
    324. 

  324.                         </select>
    325. 

  325.                     </span>
    326. 

  326.                 </div>
    327. 

  327. 

  328.                 <input type="hidden" name="relationSendMergeAddress" id="relationSendMergeAddress">
    329. 

  329. 

  330.             </div>
    331. 

  331.             <div class="row cl" id="recipientAddressText" style="display: none;">
    332. 

  332.                 <label class="form-label col-1 col-sm-1"></label>
    333. 

  333.                 <div class="formControls col-5 col-sm-5">
    334. 

  334.                     <textarea name="relationSendAddress" id="sendAddress" cols="" rows="2" class="textarea" placeholder="请填写详细地址，最多支持50字符" onKeyUp="$.Huitextarealength(this,50)"></textarea>
    335. 

  335.                     <span id="addrssMsg"></span>
    336. 

  336.                 </div>
    337. 

  337.             </div>
    338. 

  338.             <div class="row cl" id="renewedProduct" style="display: none;">
    339. 

  339.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span><span id="relationProduct">换新产品</span>：</label>
    340. 

  340.                 <div class="formControls col-9 col-sm-9 text-c" id="produceSelect">
    341. 

  341. 

  342.                     <table class="table table-border table-bg table-bordered">
    343. 

  343.                         <thead>
    344. 

  344.                             <tr class="text-c">
    345. 

  345.                                 <th style="text-align: center;" width="60">产品名称</th>
    346. 

  346.                                 <th style="text-align: center;" width="60">产品颜色</th>
    347. 

  347.                                 <th style="text-align: center;" width="60">产品配件</th>
    348. 

  348.                             </tr>
    349. 

  349.                         </thead>
    350. 

  350.                         <tbody id="addProduct">
    351. 

  351.                             <tr id="showOrder">
    352. 

  352.                                 <td style="text-align: center;" colspan="3">请选择订单之后再选择产品</td>
    353. 

  353.                             </tr>
    354. 

  354.                         </tbody>
    355. 

  355.                     </table>
    356. 

  356. 

  357.                 </div>
    358. 

  358.             </div>
    359. 

  359. 

  360.             <div class="row cl" id="TDScollect" style="display: none;">
    361. 

  361.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>TDS收集：</label>
    362. 

  362.                 <div class="formControls col-2 col-sm-2" style="position: relative;">
    363. 

  363.                     <input type="hidden" name="arrcity_3word" id="arrcity_3word" value="" />
    364. 

  364.                     <input style="width: 140px;" placeholder="" class="input-text my-search-input" type="text" name="arrcity" id="arrcity" />
    365. 

  365.                     <div id="suggest" class="ac_results"></div>
    366. 

  366.                 </div>
    367. 

  367.                 <div class="formControls col-2 col-sm-2">
    368. 

  368. 				<span class="select-box">
    369. 

  369.                     <select name="" class="select" id="TDSArea" name="TDSArea">
    370. 

  370. 

  371.                     </select>
    372. 

  372. 				</span>
    373. 

  373.                 </div>
    374. 

  374.                 <input type="hidden" name="customerArea" id="customerArea">
    375. 

  375.                 <div class="formControls col-2 col-sm-2">
    376. 

  376.                     <input type="text" class="input-text" value="" placeholder="进水TDS数值" id="customerInTDS" name="customerInTDS" onkeyup="keyFun($(this))" onpaste="keyFun($(this))">
    377. 

  377.                 </div>
    378. 

  378.                 <div class="formControls col-2 col-sm-2">
    379. 

  379.                     <input type="text" class="input-text" value="" placeholder="出水TDS数值" id="customerOutTDS" name="customerOutTDS" onkeyup="keyFun($(this))" onpaste="keyFun($(this))">
    380. 

  380.                 </div>
    381. 

  381.             </div>
    382. 

  382.             <div class="row cl" id="TDScollectShow" style="display: none;">
    383. 

  383.                 <label class="form-label col-1 col-sm-1"></label>
    384. 

  384.                 <div class="formControls col-6 col-sm-6">
    385. 

  385.                     <span id="DTS-address"></span>
    386. 

  386.                     &nbsp;&nbsp;&nbsp;&nbsp;<span id="DTS-in"></span>&nbsp;&nbsp;  <span id="DTS-out"></span>
    387. 

  387.                 </div>
    388. 

  388.             </div>
    389. 

  389.             <div class="row cl" id="sendAddressInfo">
    390. 

  390.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>寄回信息：</label>
    391. 

  391.                 <div class="formControls col-5 col-sm-5" style="height: 250px">
    392. 

  392.                     <script id="sendAddressSms" type="text/plain" style="width:983px;height:200px;"></script>
    393. 

  393.                     </script>
    394. 

  394.                 </div>
    395. 

  395.             </div>
    396. 

  396.             <div class="row cl" id="sendAddressByPhone" style="display: none;">
    397. 

  397.                 <label class="form-label col-1 col-sm-1"></label>
    398. 

  398.                 <div class="formControls col-2 col-sm-2">
    399. 

  399.                     <input type="text" class="input-text associated-phone" value="" placeholder="请输入手机号" id="m-phone" name="">
    400. 

  400.                 </div>
    401. 

  401.                 <div class="formControls col-2 col-sm-2" style="width: 10%">
    402. 

  402.                     <input type="button" class="btn btn-primary" value="发短信給用户" onclick="sendPhone('m','m-msg');">
    403. 

  403.                 </div>
    404. 

  404.                 <div class="formControls col-2 col-sm-2 msg-phone">
    405. 

  405.                     <div id="m-msg" style="color: #e00"></div>
    406. 

  406.                 </div>
    407. 

  407.             </div>
    408. 

  408.             <div class="row cl" id="updateProduct" style="display: none;">
    409. 

  409.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>更换产品：</label>
    410. 

  410.                 <div class="formControls col-9 col-sm-9" >
    411. 

  411. 

  412.                     <table class="table table-border table-bg table-bordered">
    413. 

  413.                         <thead>
    414. 

  414.                         <tr class="text-c">
    415. 

  415.                             <th style="text-align: center;" width="60">产品名称</th>
    416. 

  416.                             <th style="text-align: center;" width="60">产品颜色</th>
    417. 

  417.                             <th style="text-align: center;" width="60">产品配件</th>
    418. 

  418.                         </tr>
    419. 

  419.                         </thead>
    420. 

  420.                         <tbody id="back-product">
    421. 

  421.                             <tr id="showOrder">
    422. 

  422.                                 <td style="text-align: center;" colspan="3">请选择订单之后再选择产品</td>
    423. 

  423.                             </tr>
    424. 

  424.                         </tbody>
    425. 

  425.                     </table>
    426. 

  426.                 </div>
    427. 

  427. 

  428.             </div>
    429. 

  429.             <div class="row cl">
    430. 

  430.                 <label class="form-label col-1 col-sm-1">处理描述：</label>
    431. 

  431.                 <div class="formControls col-5 col-sm-5">
    432. 

  432.                     <script id="describeHandleDescText" type="text/plain" style="width:983px;height:250px;"></script>
    433. 

  433.                     </script>
    434. 

  434.                     <input type="hidden" id="describeHandleDesc" name="describeHandleDesc">
    435. 

  435.                 </div>
    436. 

  436.             </div>
    437. 

  437.             <div class="row cl">
    438. 

  438.                 <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访信息：</label>
    439. 

  439.                 <div class="formControls col-10 col-sm-10 skin-minimal">
    440. 

  440.                     <div class="radio-box">
    441. 

  441.                         <input type="radio" id="customer-visit-1" name="customerIsVisit" value="2" >
    442. 

  442.                         <label for="customer-visit-1">需要回访</label>
    443. 

  443.                     </div>
    444. 

  444.                     <div class="radio-box">
    445. 

  445.                         <input type="radio" id="customer-visit-2" name="customerIsVisit"  value="1" checked>
    446. 

  446.                         <label for="customer-visit-2">不需要回访</label>
    447. 

  447.                     </div>
    448. 

  448.                 </div>
    449. 

  449.             </div>
    450. 

  450.             <div id="needToVisit" style="display: none;">
    451. 

  451.                 <div class="row cl">
    452. 

  452.                     <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访人：</label>
    453. 

  453.                     <div class="formControls col-2 col-sm-2">
    454. 

  454.                         <input type="text" class="input-text" value="" placeholder="填写回访人姓名" id="" name="visitName"  datatype="s1-20" errormsg="回访人姓名格式不正确！" >
    455. 

  455.                     </div>
    456. 

  456.                     <div class="formControls col-2 col-sm-2">
    457. 

  457.                         <input type="text" class="input-text associated-phone" value="" placeholder="填写回访人手机号" id="" name="visitTel" datatype="m" errormsg="回访人手机号码格式不正确！">
    458. 

  458.                     </div>
    459. 

  459.                 </div>
    460. 

  460.                 <div class="row cl">
    461. 

  461.                     <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访日期：</label>
    462. 

  462.                     <div class="formControls col-2 col-sm-2">
    463. 

  463.                         <input type="text" placeholder="请选择回访日期" id="datemin"  name="visitDate" datatype="*" class="input-text Wdate" onclick="WdatePicker({skin:'whyGreen',minDate:'%y-%M-%d'})"  readonly="readonly">
    464. 

  464.                     </div>
    465. 

  465.                 </div>
    466. 

  466.                 <div class="row cl">
    467. 

  467.                     <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访时间：</label>
    468. 

  468.                     <div class="formControls col-10 col-sm-10 skin-minimal">
    469. 

  469.                         <div class="radio-box">
    470. 

  470.                             <input type="radio" id="visit-time-1" name="visitTimeSelect" value="1" checked>
    471. 

  471.                             <label for="visit-time-1">09:00-12:00</label>
    472. 

  472.                         </div>
    473. 

  473.                         <div class="radio-box">
    474. 

  474.                             <input type="radio" id="visit-time-2" name="visitTimeSelect" value="2">
    475. 

  475.                             <label for="visit-time-2">12:00-14:00</label>
    476. 

  476.                         </div>
    477. 

  477.                         <div class="radio-box">
    478. 

  478.                             <input type="radio" id="visit-time-3" name="visitTimeSelect" value="3">
    479. 

  479.                             <label for="visit-time-3">14:00-18:00</label>
    480. 

  480.                         </div>
    481. 

  481.                     </div>
    482. 

  482.                 </div>
    483. 

  483.                 <div class="row cl">
    484. 

  484.                     <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>提醒人：</label>
    485. 

  485.                     <div class="formControls col-4 col-sm-4"> <span class="select-box">
    486. 

  486.                     <select class="select" id="visitAdminId" name="visitAdminId">
    487. 

  487. 

  488.                     </select>
    489. 

  489.                     </span>
    490. 

  490.                     </div>
    491. 

  491.                 </div>
    492. 

  492.                 <div class="cl"  style="display: table;width: 100%;">
    493. 

  493.                     <label class="form-label col-1 col-sm-1"></label>
    494. 

  494.                     <div class="formControls col-4 col-sm-4">
    495. 

  495.                         <span class="c-red" id="visitAdminIdMsg">您将为自己指定一个回访任务</span>
    496. 

  496.                     </div>
    497. 

  497.                 </div>
    498. 

  498.             </div>
    499. 

  499.             <div class="row cl">
    500. 

  500.                 <div class="col-2 col-sm-2 col-offset-3">
    501. 

  501.                     <button class="btn btn-block btn-primary size-XL" type="submit">确认录入</button>
    502. 

  502.                 </div>
    503. 

  503.             </div>
    504. 

  504.         </form>
    505. 

  505.     </div>
    506. 

  506. </article>
    507. 

  507. 

  508. <#--时间控件-->
    509. 

  509. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
    510. 

  510. 

  511. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
    512. 

  512. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
    513. 

  513. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
    514. 

  514. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
    515. 

  515. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
    516. 

  516. <#--<script type="text/javascript" src="${path}/common/lib/cm.lib/dimensions.js"></script>-->
    517. 

  517. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
    518. 

  518. 

  519. <#--百度富文本编译器-->
    520. 

  520. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
    521. 

  521. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
    522. 

  522. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
    523. 

  523. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
    524. 

  524. 

  525. <script type="text/javascript">
    526. 

  526.     $(function(){
    527. 

  527. 

  528.         $("#province").ProvinceCity();
    529. 

  529.         $('.skin-minimal input').iCheck({
    530. 

  530.             checkboxClass: 'icheckbox-blue',
    531. 

  531.             radioClass: 'iradio-blue',
    532. 

  532.             increaseArea: '20%'
    533. 

  533.         });
    534. 

  534.        $("#arrcity").suggest(citys,{hot_list:commoncitys,dataContainer:'#arrcity_3word',onSelect:function(result){
    535. 

  535.             console.log($(this)[0].value);
    536. 

  536. 		$("#city2").click()
    537. 

  537.         },
    538. 

  538.             attachObject:'#suggest'
    539. 

  539.         });
    540. 

  540.         $("#city2").suggest(citys,{hot_list:commoncitys,attachObject:"#suggest2"})
    541. 

  541.     });
    542. 

  542. 

  543.     $(document).on('click', '.dalog-ask .answer', function() {
    544. 

  544.         var msg = $(this).find("span").html();
    545. 

  545.         UE.getEditor('describeContentText').setContent(msg);
    546. 

  546. 

  547.         $("#questionId").val($(this).find(".quesId").val());
    548. 

  548. 

  549.         var title = $(this).prev().html();
    550. 

  550.         $("#describeTitle").val(title);
    551. 

  551. 

  552.         //$("#questionId").val(.find(".quesId").val());
    553. 

  553. 

  554.         //$("#answer-textarea").text();
    555. 

  555.         $(".dalog-ask").hide(); //隐藏qa
    556. 

  556.     });
    557. 

  557. </script>
    558. 

  558. 

  559. <script>
    560. 

  560. 

  561.     var tool = [
    562. 

  562.         'anchor', //锚点
    563. 

  563.         'undo', //撤销
    564. 

  564.         'redo', //重做
    565. 

  565.         'bold', //加粗
    566. 

  566.         'indent', //首行缩进
    567. 

  567.         'snapscreen', //截图
    568. 

  568.         'italic', //斜体
    569. 

  569.         'underline', //下划线
    570. 

  570.         'strikethrough', //删除线
    571. 

  571.         'subscript', //下标
    572. 

  572.         'fontborder', //字符边框
    573. 

  573.         'superscript', //上标
    574. 

  574.         'formatmatch', //格式刷
    575. 

  575.         //'source', //源代码
    576. 

  576.         'blockquote', //引用
    577. 

  577.         'pasteplain', //纯文本粘贴模式
    578. 

  578.         'selectall', //全选
    579. 

  579.         'print', //打印
    580. 

  580.         'preview', //预览
    581. 

  581.         'horizontal', //分隔线
    582. 

  582.         'removeformat', //清除格式
    583. 

  583.         'time', //时间
    584. 

  584.         'date', //日期
    585. 

  585.         'unlink', //取消链接
    586. 

  586.         'insertrow', //前插入行
    587. 

  587.         'insertcol', //前插入列
    588. 

  588.         'mergeright', //右合并单元格
    589. 

  589.         'mergedown', //下合并单元格
    590. 

  590.         'deleterow', //删除行
    591. 

  591.         'deletecol', //删除列
    592. 

  592.         'splittorows', //拆分成行
    593. 

  593.         'splittocols', //拆分成列
    594. 

  594.         'splittocells', //完全拆分单元格
    595. 

  595.         'deletecaption', //删除表格标题
    596. 

  596.         'inserttitle', //插入标题
    597. 

  597.         'mergecells', //合并多个单元格
    598. 

  598.         'deletetable', //删除表格
    599. 

  599.         'cleardoc', //清空文档
    600. 

  600.         'insertparagraphbeforetable', //"表格前插入行"
    601. 

  601.         //'insertcode', //代码语言
    602. 

  602.         'fontfamily', //字体
    603. 

  603.         'fontsize', //字号
    604. 

  604.         'paragraph', //段落格式
    605. 

  605.         'simpleupload', //单图上传
    606. 

  606.         'insertimage', //多图上传
    607. 

  607.         'edittable', //表格属性
    608. 

  608.         'edittd', //单元格属性
    609. 

  609.         'link', //超链接
    610. 

  610.         'emotion', //表情
    611. 

  611.         'spechars', //特殊字符
    612. 

  612.         'searchreplace', //查询替换
    613. 

  613.         'map', //Baidu地图
    614. 

  614.         'gmap', //Google地图
    615. 

  615.         'insertvideo', //视频
    616. 

  616.         'help', //帮助
    617. 

  617.         'justifyleft', //居左对齐
    618. 

  618.         'justifyright', //居右对齐
    619. 

  619.         'justifycenter', //居中对齐
    620. 

  620.         'justifyjustify', //两端对齐
    621. 

  621.         'forecolor', //字体颜色
    622. 

  622.         'backcolor', //背景色
    623. 

  623.         'insertorderedlist', //有序列表
    624. 

  624.         'insertunorderedlist', //无序列表
    625. 

  625.         'fullscreen', //全屏
    626. 

  626.         'directionalityltr', //从左向右输入
    627. 

  627.         'directionalityrtl', //从右向左输入
    628. 

  628.         'rowspacingtop', //段前距
    629. 

  629.         'rowspacingbottom', //段后距
    630. 

  630.         'pagebreak', //分页
    631. 

  631.         'insertframe', //插入Iframe
    632. 

  632.         'imagenone', //默认
    633. 

  633.         'imageleft', //左浮动
    634. 

  634.         'imageright', //右浮动
    635. 

  635.         'attachment', //附件
    636. 

  636.         'imagecenter', //居中
    637. 

  637.         'wordimage', //图片转存
    638. 

  638.         'lineheight', //行间距
    639. 

  639.         'edittip ', //编辑提示
    640. 

  640.         'customstyle', //自定义标题
    641. 

  641.         'autotypeset', //自动排版
    642. 

  642.        // 'webapp', //百度应用
    643. 

  643.         'touppercase', //字母大写
    644. 

  644.         'tolowercase', //字母小写
    645. 

  645.         'background', //背景
    646. 

  646.         'template', //模板
    647. 

  647.        // 'scrawl', //涂鸦
    648. 

  648.         'music', //音乐
    649. 

  649.         'inserttable', //插入表格
    650. 

  650.         'drafts', // 从草稿箱加载
    651. 

  651.         'charts' // 图表
    652. 

  652.     ];
    653. 

  653. 

  654.     /*问题描述*/
    655. 

  655.     var describeContentText = UE.getEditor('describeContentText', {
    656. 

  656.         toolbars: [tool],
    657. 

  657.         autoHeightEnabled: true,
    658. 

  658.         autoFloatEnabled: true,
    659. 

  659.         zIndex : 5
    660. 

  660.     });
    661. 

  661.     /*处理描述*/
    662. 

  662.     var describeHandleDescText = UE.getEditor('describeHandleDescText', {
    663. 

  663.         toolbars: [tool],
    664. 

  664.         autoHeightEnabled: true,
    665. 

  665.         autoFloatEnabled: true
    666. 

  666.     });
    667. 

  667.     /*邮寄地址*/
    668. 

  668.     var sendAddressSms = UE.getEditor('sendAddressSms', {
    669. 

  669.         toolbars: [tool],
    670. 

  670.         autoHeightEnabled: true,
    671. 

  671.         autoFloatEnabled: true
    672. 

  672.     });
    673. 

  673. 

  674.     sendAddressSms.ready(function() {
    675. 

  675.         sendAddressSms.setHeight(130);  //固定高度
    676. 

  676.     });
    677. 

  677. </script>
    678. 

  678. <script type="text/javascript">
    679. 

  679. 

  680.     /*处理结果的执行状态*/
    681. 

  681.     var isSolve = {
    682. 

  682.         solved : [],
    683. 

  683.         noSolved : [],
    684. 

  684.         renewed : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","换新发货","发货通知用户","收货后回访"],
    685. 

  685.         maintain : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","产线维修","换新发货","发货通知用户","收货后回访"],
    686. 

  686.         reissue : ["录入客诉","生成E订单","督促仓库发货","仓库发货","发货通知用户","收货后回访"],
    687. 

  687.         backGoods : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"],
    688. 

  688.         noReasonBack : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"]
    689. 

  689.     }
    690. 

  690. 

  691.     /*个人id*/
    692. 

  692.     var adminId = 0;
    693. 

  693. 

  694.     /* 咨询类型  1：售前咨询  2：售后咨询  3：其他  */
    695. 

  695.     var allCustomerInfoType = 1;
    696. 

  696. 

  697.     /*全局标识当前状态  type : 1 ：已解决  2：未解决  3：换新  4：维修  5：补发   6：退货  7：无理由退货*/
    698. 

  698.     var allCustomerType = 1;
    699. 

  699.     var allCustomerTypeName = ["已解决","未解决","换新","维修","补发","退货","无理由退货"];
    700. 

  700. 

  701.     /*  寄回地址的id */
    702. 

  702.     var complaint_questionId = 5;
    703. 

  703. 

  704.     /* 用于判断是否第一次初始化省市区-- 只在选择类型为售后时使用 */
    705. 

  705.     var isInitAddress = 0;
    706. 

  706. 

  707.     /*初始化页面参数*/
    708. 

  708.     $(function () {
    709. 

  709.         /* 初始化单选框样式 */
    710. 

  710.         //initCheck();
    711. 

  711. 

  712.         /*初始化产品类型 --  客诉头部的产品类型单选 */
    713. 

  713.         initProduceType();
    714. 

  714. 

  715.         /*初始化问题分类*/
    716. 

  716.         initComplaintTypeInfo();
    717. 

  717. 

  718.         /*初始化客服*/
    719. 

  719.         initSysAdmin();
    720. 

  720. 

  721.         /*初始化回访客服*/
    722. 

  722.         initVisitSysAdmin();
    723. 

  723. 

  724.         /*初始化选择处理结果 -- type : 1 ：已解决  2：未解决  3：换新  4：维修  5：补发   6：退货  7：无理由退货 */
    725. 

  725.         initProcessResult(1);
    726. 

  726. 

  727.         /*监听客诉类型选择事件*/
    728. 

  728.         $("input[name='customerCounselType']").change(function (){
    729. 

  729.             allCustomerInfoType = parseInt($(this).val());
    730. 

  730.             initProcessResult(allCustomerType);
    731. 

  731.         })
    732. 

  732. 

  733.         /*监听处理结果选择事件*/
    734. 

  734.         $("[name='customerIsSolve']").change(function(){
    735. 

  735.             allCustomerType = parseInt($(this).val());
    736. 

  736.             initProcessResult(parseInt($(this).val()));
    737. 

  737.         })
    738. 

  738. 

  739.         /*监听问题类型 选择事件*/
    740. 

  740.         $("[name='complaintId']").change(function(){
    741. 

  741.             initComplaintSmallClassInfo($(this).val());
    742. 

  742.         })
    743. 

  743. 

  744.         /*监听问题关键字搜索*/
    745. 

  745.         $(document).on('click', '#search_button', function() {
    746. 

  746.             initComplaintQuestionInfo("p");
    747. 

  747.         });
    748. 

  748. 

  749.         /*搜索订单事件*/
    750. 

  750.         $(document).on('click', '#selectOrder', function() {
    751. 

  751.             selectOrder();
    752. 

  752.         });
    753. 

  753. 

  754.         /*监听省选择事件*/
    755. 

  755.         $(document).on('change', '#province', function() {
    756. 

  756.             var proId = $("#province").val();
    757. 

  757.             var cityId = setCity("",proId,2)
    758. 

  758.             setDistrict("",cityId,2)
    759. 

  759.         });
    760. 

  760. 

  761.         /*监听市选择事件*/
    762. 

  762.         $(document).on('change', '#city', function() {
    763. 

  763.             var city = $("#city").val();
    764. 

  764.             setDistrict("",city,2)
    765. 

  765.         });
    766. 

  766. 

  767.         /*监听回访类型选择事件  是否需要回访  1:不需要回访  2:需要回复  */
    768. 

  768.        initVisitEvent();
    769. 

  769. 

  770. 

  771.         /*监听回访选择客服的选择事件*/
    772. 

  772.         $(document).on('change', '#visitAdminId', function() {
    773. 

  773.             var visitAdminName = $("#visitAdminId").find("option:selected").text();
    774. 

  774.             var visitAdminId = $("#visitAdminId").val();
    775. 

  775.             if(convertUndefinedToEmpty(visitAdminId) == adminId){
    776. 

  776.                 showVisitMsg(1);
    777. 

  777.             }else{
    778. 

  778.                 showVisitMsg(2,visitAdminName);
    779. 

  779.             }
    780. 

  780.         });
    781. 

  781. 

  782.         /* 监听TDS收集--地址选择 */
    783. 

  783.         $(document).on('change', '#TDSArea', function() {
    784. 

  784.             setTDSCollect();
    785. 

  785.         });
    786. 

  786.         /*实时监听文本框-- TDS进水*/
    787. 

  787.         document.getElementById("customerInTDS").addEventListener("input", function(){
    788. 

  788.             setTDSCollect();
    789. 

  789.         });
    790. 

  790.         /*实时监听文本框-- TDS出水*/
    791. 

  791.         document.getElementById("customerOutTDS").addEventListener("input", function(){
    792. 

  792.             setTDSCollect();
    793. 

  793.         });
    794. 

  794. 

  795.         /* 监听手机号 失去焦点时  将其他手机号码未填的 */
    796. 

  796.         $(".associated-phone").blur(function (){
    797. 

  797.             var phone = $(this).val();
    798. 

  798.             $(".associated-phone").each(function(){
    799. 

  799.                 var ph = $(this).val();
    800. 

  800.                 if(ph == null || ph == "" || typeof(ph) == undefined ){
    801. 

  801.                     $(this).val(phone);
    802. 

  802.                 }
    803. 

  803.             })
    804. 

  804.         })
    805. 

  805. 

  806.     })
    807. 

  807. 

  808.     function initVisitEvent(){
    809. 

  809.         $("input[name='customerIsVisit']").change(function (){
    810. 

  810.             if($(this).val() == 2){
    811. 

  811.                 $("#needToVisit").css("display","block");
    812. 

  812.             }else{
    813. 

  813.                 $("#needToVisit").css("display","none");
    814. 

  814.             }
    815. 

  815.         })
    816. 

  816.     }
    817. 

  817. 

  818.     /*初始化单选框样式*/
    819. 

  819.     function initCheck(){
    820. 

  820.         $('.skin-minimal input').iCheck({
    821. 

  821.             checkboxClass: 'icheckbox-blue',
    822. 

  822.             radioClass: 'iradio-blue',
    823. 

  823.             increaseArea: '20%'
    824. 

  824.         });
    825. 

  825.     }
    826. 

  826. 

  827.     /*初始化单选框样式*/
    828. 

  828.     function initCheckByNode(node){
    829. 

  829.         node.iCheck({
    830. 

  830.             checkboxClass: 'icheckbox-blue',
    831. 

  831.             radioClass: 'iradio-blue',
    832. 

  832.             increaseArea: '20%'
    833. 

  833.         });
    834. 

  834.     }
    835. 

  835. 

  836.     /*
    837. 

  837.     * type 1:不需要回访  2：需要回访
    838. 

  838.     * */
    839. 

  839.     function visitByType(type){
    840. 

  840.         if(1 == type){  //不需要回访
    841. 

  841.             $("#customer-visit-2").prop("checked",true); //不需要回访
    842. 

  842.             initCheckByNode($("#customer-visit-2"));
    843. 

  843.             $("#needToVisit").css("display","none");
    844. 

  844.         }else{
    845. 

  845.             $("#customer-visit-1").prop("checked",true); //需要回访
    846. 

  846.             initCheckByNode($("#customer-visit-1"));
    847. 

  847.             $("#needToVisit").css("display","block");
    848. 

  848.         }
    849. 

  849.         initVisitEvent();
    850. 

  850.     }
    851. 

  851. 

  852. //    function keyFun(node){
    853. 

  853. //        var c=$(node);
    854. 

  854. //        var temp_amount=c.val().replace(/[^\d]/g,'');
    855. 

  855. //        $(node).val(Number(temp_amount));
    856. 

  856. //    }
    857. 

  857. 

  858.     /*初始化客服*/
    859. 

  859.     var sysAminList;
    860. 

  860.     function initSysAdmin() {
    861. 

  861.         sysAminList = getSysAdmin();
    862. 

  862.         var html = "";
    863. 

  863.         for(var i=0;i<sysAminList.length;i++){
    864. 

  864.             var adminList = sysAminList[i];
    865. 

  865.             if(adminId != null && adminId != "" && adminId != 0 && adminId == adminList.adminId ){
    866. 

  866.                 html += '<option value="'+ adminList.adminId +'" selected>'+ adminList.adminName +'（我）</option>';
    867. 

  867.             }else{
    868. 

  868.                 html += '<option value="'+ adminList.adminId +'">'+ adminList.adminName +'</option>';
    869. 

  869.             }
    870. 

  870.         }
    871. 

  871.         $("#adminId").html(html);
    872. 

  872.     }
    873. 

  873. 

  874.     /*初始化回访客服的选择*/
    875. 

  875.     function initVisitSysAdmin(){
    876. 

  876.         var html = "";
    877. 

  877.         var flag = false;
    878. 

  878.         for(var i=0;i<sysAminList.length;i++){
    879. 

  879.             var adminList = sysAminList[i];
    880. 

  880.             if(adminId != null && adminId != "" && adminId != 0 && adminId == adminList.adminId ){
    881. 

  881.                 html += '<option value="'+ adminList.adminId +'" selected>'+ adminList.adminName +'（我）</option>';
    882. 

  882.                 flag = true;
    883. 

  883.             }else{
    884. 

  884.                 html += '<option value="'+ adminList.adminId +'">'+ adminList.adminName +'</option>';
    885. 

  885.             }
    886. 

  886.         }
    887. 

  887.         $("#visitAdminId").html(html);
    888. 

  888.         if(flag){
    889. 

  889.             showVisitMsg(1);
    890. 

  890.         }
    891. 

  891.     }
    892. 

  892. 

  893.     /**
    894. 

  894.      * 用于显示回访指派任务提示信息
    895. 

  895.      * 1 ：自己
    896. 

  896.      * 2 ：其他人
    897. 

  897.      */
    898. 

  898.     function showVisitMsg(type,adminName) {
    899. 

  899.         if(type == 1){
    900. 

  900.             $("#visitAdminIdMsg").html("您将为自己指定一个回访任务");
    901. 

  901.         }else{
    902. 

  902.             $("#visitAdminIdMsg").html("您将为"+ adminName +"指定一个回访任务");
    903. 

  903.         }
    904. 

  904.     }
    905. 

  905. 

  906.     /*获取客服*/
    907. 

  907.     var sysAminList;
    908. 

  908.     function getSysAdmin(){
    909. 

  909.         if(sysAminList != null && sysAminList.length > 0){
    910. 

  910.             return sysAminList
    911. 

  911.         }
    912. 

  912.         $.ajax({
    913. 

  913.             type: "POST",
    914. 

  914.             data: {
    915. 

  915.             },
    916. 

  916.             url: "${path}/admin/customer/select_sys_admin",
    917. 

  917.             async: false,
    918. 

  918.             success: function(data){
    919. 

  919.                 if (data.returnCode == 200) {
    920. 

  920.                     sysAminList = data.returnMsg.adminList;
    921. 

  921.                     adminId = data.returnMsg.adminId;
    922. 

  922.                 }
    923. 

  923.             },
    924. 

  924.             error: function(XmlHttpRequest, textStatus, errorThrown){
    925. 

  925.             }
    926. 

  926.         });
    927. 

  927.         return sysAminList;
    928. 

  928.     }
    929. 

  929. 

  930.     /*初始化产品类型 --  客诉头部的产品类型单选*/
    931. 

  931.     function initProduceType(){
    932. 

  932.         var html = "";
    933. 

  933.         $.ajax({
    934. 

  934.             type: "POST",
    935. 

  935.             data: {
    936. 

  936.             },
    937. 

  937.             url: "${path}/admin/customer/select_produce_type",
    938. 

  938.             async: false,
    939. 

  939.             success: function(data){
    940. 

  940.                 if (data.returnCode == 200) {
    941. 

  941.                     var check = "checked";
    942. 

  942.                     for(var i=0;i<data.returnMsg.productTypeList.length;i++){
    943. 

  943.                         var produce = data.returnMsg.productTypeList[i];
    944. 

  944.                         html += ' <div class="radio-box">' +
    945. 

  945.                                 '<input type="radio" id="produce-type-'+ i +'" name="typeId" typeCompany="'+ produce.typeCompany +'"  datatype="*" value="'+ produce.typeId +'"  '+ check +' nullmsg="请选择产品类型！" >' +
    946. 

  946.                                 ' <label for="produce-type-'+ i +'">'+ produce.typeName +'</label>' +
    947. 

  947.                                 ' </div>';
    948. 

  948.                         check = "";
    949. 

  949.                     }
    950. 

  950.                 }else{
    951. 

  951.                     html = '';
    952. 

  952.                 }
    953. 

  953.             },
    954. 

  954.             error: function(XmlHttpRequest, textStatus, errorThrown){
    955. 

  955.             }
    956. 

  956.         });
    957. 

  957.         $("#produceTypeHtml").html(html);
    958. 

  958.         initCheck();
    959. 

  959.     }
    960. 

  960. 

  961.     /**
    962. 

  962.      * 选择处理结果-- 默认选择已解决
    963. 

  963.      * type : 1 ：已解决  2：未解决  3：换新  4：维修  5：补发   6：退货  7：无理由退货
    964. 

  964.      */
    965. 

  965.     function initProcessResult(type){
    966. 

  966. 

  967.         if(type == null || type == ""){
    968. 

  968.             type = 1;
    969. 

  969.         }
    970. 

  970.         var statusHtml = '<li><span class="arrow"></span><div class="number">status_index</div><div>status_html</div></li>';
    971. 

  971.         var resultHtml = '';
    972. 

  972.         var result = {};
    973. 

  973. 

  974.         $("#solved").show(); //已解决
    975. 

  975.         $("#noSolved").show();//未解决
    976. 

  976.         if(allCustomerInfoType == 1){  //售前
    977. 

  977.             $("#renewed").hide();
    978. 

  978.             $("#maintain").hide();
    979. 

  979.             $("#reissue").hide();
    980. 

  980.             $("#backGoods").hide();
    981. 

  981.             $("#noReasonBack").hide();
    982. 

  982. 

  983.             switch(type)
    984. 

  984.             {
    985. 

  985.                 case 1:
    986. 

  986.                     otherHied();
    987. 

  987.                     visitByType(1);
    988. 

  988.                     break;
    989. 

  989.                 case 2:
    990. 

  990.                     otherHied();
    991. 

  991.                     visitByType(2);
    992. 

  992.                     break;
    993. 

  993.                 default:
    994. 

  994.                     break;
    995. 

  995.             }
    996. 

  996.         }else if(allCustomerInfoType == 2){ //售后
    997. 

  997. 

  998.             var msg = UE.getEditor('sendAddressSms').getContent();
    999. 

  999.             if(msg == null || msg == ""){
    1000. 

  1000.                 initComplaintQuestionInfo("m");
    1001. 

  1001.             }
    1002. 

  1002. 

  1003.             /* 在选择售后类型是，直接初始化省市区，使用isInitAddress 变量来判断 */
    1004. 

  1004.             if(isInitAddress == 0){
    1005. 

  1005.                 var proId = setPro(null,2);
    1006. 

  1006.                 var cityId = setCity(null,proId,2);
    1007. 

  1007.                 setDistrict(null,cityId,2);
    1008. 

  1008.                 isInitAddress = 1;
    1009. 

  1009.             }
    1010. 

  1010. 

  1011.             $("#renewed").show();
    1012. 

  1012.             $("#maintain").show();
    1013. 

  1013.             $("#reissue").show();
    1014. 

  1014.             $("#backGoods").show();
    1015. 

  1015.             $("#noReasonBack").show();
    1016. 

  1016.             switch(type)
    1017. 

  1017.             {
    1018. 

  1018.                 case 1:
    1019. 

  1019.                     otherHied();
    1020. 

  1020.                     visitByType(1);
    1021. 

  1021.                     break;
    1022. 

  1022.                 case 2:
    1023. 

  1023.                     otherHied();
    1024. 

  1024.                     visitByType(2); //需要回访
    1025. 

  1025.                     break;
    1026. 

  1026.                 case 3: //换新
    1027. 

  1027.                     result = isSolve.renewed;
    1028. 

  1028.                     $("#relationProduct").html("换新产品");
    1029. 

  1029.                     $("#processResultStatus").show();
    1030. 

  1030.                     $("#orderHead").show();
    1031. 

  1031.                     $("#order").show();
    1032. 

  1032.                     $("#recipientInfo").show();
    1033. 

  1033.                     $("#recipientAddress").show();
    1034. 

  1034.                     $("#recipientAddressText").show();
    1035. 

  1035.                     $("#renewedProduct").show();
    1036. 

  1036.                     $("#TDScollect").show();
    1037. 

  1037.                     $("#TDScollectShow").show();
    1038. 

  1038.                     $("#sendAddressInfo").show();
    1039. 

  1039.                     $("#sendAddressByPhone").show();
    1040. 

  1040.                     $("#updateProduct").show();
    1041. 

  1041.                     $("#postageAccount").show();    //邮费转账账户
    1042. 

  1042.                     visitByType(2); //需要回访
    1043. 

  1043.                     break;
    1044. 

  1044.                 case 4: //维修
    1045. 

  1045.                     result = isSolve.maintain;
    1046. 

  1046.                     $("#relationProduct").html("维修产品");
    1047. 

  1047.                     $("#processResultStatus").show();
    1048. 

  1048.                     $("#orderHead").show();
    1049. 

  1049.                     $("#order").show();
    1050. 

  1050.                     $("#recipientInfo").show();
    1051. 

  1051.                     $("#recipientAddress").show();
    1052. 

  1052.                     $("#recipientAddressText").show();
    1053. 

  1053.                     $("#renewedProduct").show();
    1054. 

  1054.                     $("#TDScollect").show();
    1055. 

  1055.                     $("#TDScollectShow").show();
    1056. 

  1056.                     $("#sendAddressInfo").show();
    1057. 

  1057.                     $("#sendAddressByPhone").show();
    1058. 

  1058.                     $("#updateProduct").show();
    1059. 

  1059.                     $("#postageAccount").show();    //邮费转账账户
    1060. 

  1060.                     visitByType(2); //需要回访
    1061. 

  1061.                     break;
    1062. 

  1062.                 case 5://补发
    1063. 

  1063.                     result = isSolve.reissue;
    1064. 

  1064.                     $("#relationProduct").html("补发产品");
    1065. 

  1065.                     $("#processResultStatus").show();
    1066. 

  1066.                     $("#orderHead").show();
    1067. 

  1067.                     $("#order").show();
    1068. 

  1068.                     $("#recipientInfo").show();
    1069. 

  1069.                     $("#recipientAddress").show();
    1070. 

  1070.                     $("#recipientAddressText").show();
    1071. 

  1071.                     $("#renewedProduct").show();
    1072. 

  1072.                     $("#TDScollect").show();
    1073. 

  1073.                     $("#TDScollectShow").show();
    1074. 

  1074.                     $("#sendAddressInfo").hide();
    1075. 

  1075.                     $("#sendAddressByPhone").hide();
    1076. 

  1076.                     $("#updateProduct").hide();
    1077. 

  1077.                     $("#postageAccount").hide();    //邮费转账账户 -- 隐藏
    1078. 

  1078.                     visitByType(2); //需要回访
    1079. 

  1079.                     break;
    1080. 

  1080.                 case 6: //退货
    1081. 

  1081.                     result = isSolve.backGoods;
    1082. 

  1082.                     $("#relationProduct").html("退货产品");
    1083. 

  1083.                     $("#processResultStatus").show();
    1084. 

  1084.                     $("#orderHead").show();
    1085. 

  1085.                     $("#order").show();
    1086. 

  1086.                     $("#recipientInfo").show();
    1087. 

  1087.                     $("#recipientAddress").show();
    1088. 

  1088.                     $("#recipientAddressText").show();
    1089. 

  1089.                     $("#renewedProduct").show();
    1090. 

  1090.                     $("#TDScollect").show();
    1091. 

  1091.                     $("#TDScollectShow").show();
    1092. 

  1092.                     $("#sendAddressInfo").show();
    1093. 

  1093.                     $("#sendAddressByPhone").show();
    1094. 

  1094.                     $("#updateProduct").hide();
    1095. 

  1095.                     $("#postageAccount").show();    //邮费转账账户
    1096. 

  1096.                     visitByType(2); //需要回访
    1097. 

  1097.                     break;
    1098. 

  1098.                 case 7://无理由退货
    1099. 

  1099.                     result = isSolve.noReasonBack;
    1100. 

  1100.                     $("#relationProduct").html("退货产品");
    1101. 

  1101.                     $("#processResultStatus").show();
    1102. 

  1102.                     $("#orderHead").show();
    1103. 

  1103.                     $("#order").show();
    1104. 

  1104.                     $("#recipientInfo").show();
    1105. 

  1105.                     $("#recipientAddress").show();
    1106. 

  1106.                     $("#recipientAddressText").show();
    1107. 

  1107.                     $("#renewedProduct").show();
    1108. 

  1108.                     $("#TDScollect").show();
    1109. 

  1109.                     $("#TDScollectShow").show();
    1110. 

  1110.                     $("#sendAddressInfo").show();
    1111. 

  1111.                     $("#sendAddressByPhone").show();
    1112. 

  1112.                     $("#updateProduct").hide();
    1113. 

  1113.                     $("#postageAccount").show();    //邮费转账账户
    1114. 

  1114.                     visitByType(2); //需要回访
    1115. 

  1115.                     break;
    1116. 

  1116.                 default:
    1117. 

  1117.                     break;
    1118. 

  1118.             }
    1119. 

  1119.         }
    1120. 

  1120.         for(var i=0;i< result.length;i++){
    1121. 

  1121.             var html = statusHtml.replace("status_index",i+1);
    1122. 

  1122.             html = html.replace("status_html",result[i]);
    1123. 

  1123.             resultHtml += html;
    1124. 

  1124.         }
    1125. 

  1125.         $("#processResultStatus").html(resultHtml);
    1126. 

  1126.     }
    1127. 

  1127. 

  1128.     /*已解决|未解决 */
    1129. 

  1129.     function otherHied(){
    1130. 

  1130.         $("#processResultStatus").hide();   //处理结果的执行状态  已解决未解决没有该信息
    1131. 

  1131.         $("#orderHead").hide();
    1132. 

  1132.         $("#order").hide();
    1133. 

  1133.         $("#recipientInfo").hide();
    1134. 

  1134.         $("#recipientAddress").hide();
    1135. 

  1135.         $("#recipientAddressText").hide();
    1136. 

  1136.         $("#renewedProduct").hide();
    1137. 

  1137.         $("#TDScollect").hide();
    1138. 

  1138.         $("#TDScollectShow").hide();
    1139. 

  1139.         $("#sendAddressInfo").hide();
    1140. 

  1140.         $("#sendAddressByPhone").hide();
    1141. 

  1141.         $("#updateProduct").hide();
    1142. 

  1142.     }
    1143. 

  1143. 

  1144.     /*初始化问题大类*/
    1145. 

  1145.     function initComplaintTypeInfo() {
    1146. 

  1146.         //默认为售前咨询
    1147. 

  1147.         var customerCounselTypeOverall = allCustomerInfoType;
    1148. 

  1148. 

  1149.         $.ajax({
    1150. 

  1150.             type: "POST",
    1151. 

  1151.             data: {
    1152. 

  1152.                 complaintConsultingType : customerCounselTypeOverall
    1153. 

  1153.             },
    1154. 

  1154.             url: "${path}/admin/complaintQuestion/list_complaintType",
    1155. 

  1155.             async: true,
    1156. 

  1156.             success: function(data){
    1157. 

  1157.                 var html = '<option value="">请选择问题分类</option>';
    1158. 

  1158.                 var id;
    1159. 

  1159.                 if (data.returnCode == 200) {
    1160. 

  1160.                     for(var i=0;i<data.returnMsg.complaintTypeInfoList.length;i++){
    1161. 

  1161.                         var complaintTypeInfo = data.returnMsg.complaintTypeInfoList[i];
    1162. 

  1162.                         if(i == 0 ){
    1163. 

  1163.                             id = complaintTypeInfo.complaintId;
    1164. 

  1164.                         }
    1165. 

  1165.                         html += '<option value="'+ complaintTypeInfo.complaintId +'">'+ complaintTypeInfo.complaintClassName +'</option>';
    1166. 

  1166.                     }
    1167. 

  1167.                 }else{
    1168. 

  1168.                     html = '';
    1169. 

  1169.                 }
    1170. 

  1170.                 $("[name='complaintId']").html(html);
    1171. 

  1171.             },
    1172. 

  1172.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1173. 

  1173.             }
    1174. 

  1174.         });
    1175. 

  1175.     }
    1176. 

  1176. 

  1177.     /*显示小类*/
    1178. 

  1178.     function initComplaintSmallClassInfo(complaintId){
    1179. 

  1179.         if(complaintId == null || complaintId == ""){
    1180. 

  1180.             var html = '<option value="">请选择问题小类</option>';
    1181. 

  1181.             $("[name='smallClassId']").html(html);
    1182. 

  1182.         }else{
    1183. 

  1183.             $.ajax({
    1184. 

  1184.                 type: "POST",
    1185. 

  1185.                 data: {
    1186. 

  1186.                     complaintId : complaintId
    1187. 

  1187.                 },
    1188. 

  1188.                 url: "${path}/admin/complaintQuestion/list_complaintSmallClass",
    1189. 

  1189.                 async: true,
    1190. 

  1190.                 success: function(data){
    1191. 

  1191.                     var html = '<option value="">请选择问题小类</option>';
    1192. 

  1192.                     if (data.returnCode == 200) {
    1193. 

  1193.                         for(var i=0;i<data.returnMsg.complaintSmallClassInfoList.length;i++){
    1194. 

  1194.                             var ComplaintSmallClassInfo = data.returnMsg.complaintSmallClassInfoList[i];
    1195. 

  1195.                             html += '<option value="'+ ComplaintSmallClassInfo.smallClassId +'">'+ ComplaintSmallClassInfo.smallClassName +'</option>';
    1196. 

  1196.                         }
    1197. 

  1197.                     }else{
    1198. 

  1198.                         html = '';
    1199. 

  1199.                     }
    1200. 

  1200.                     $("[name='smallClassId']").html(html);
    1201. 

  1201.                 },
    1202. 

  1202.                 error: function(XmlHttpRequest, textStatus, errorThrown){
    1203. 

  1203.                 }
    1204. 

  1204.             });
    1205. 

  1205.         }
    1206. 

  1206.     }
    1207. 

  1207. 

  1208. 

  1209.     /**
    1210. 

  1210.      * 搜索QA 显示
    1211. 

  1211.      * type  p:问题qa;  m:邮寄qa
    1212. 

  1212.      */
    1213. 

  1213.     function initComplaintQuestionInfo(type){
    1214. 

  1214.         var complaintId;
    1215. 

  1215.         var smallClassId;
    1216. 

  1216.         var questionName;
    1217. 

  1217.         var questionId;
    1218. 

  1218.         if(type == "p"){
    1219. 

  1219.             complaintId = $("[name='complaintId']").val();
    1220. 

  1220.             smallClassId = $("[name='smallClassId']").val();
    1221. 

  1221.             questionName = $("[name='questionIdMsg']").val();
    1222. 

  1222.         }else if(type == "m"){
    1223. 

  1223.             questionId = complaint_questionId;
    1224. 

  1224.         }
    1225. 

  1225. 

  1226.         $.ajax({
    1227. 

  1227.             type: "POST",
    1228. 

  1228.             data: {
    1229. 

  1229.                 complaintId : complaintId,
    1230. 

  1230.                 smallClassId : smallClassId,
    1231. 

  1231.                 questionName : questionName,
    1232. 

  1232.                 questionId : questionId
    1233. 

  1233.             },
    1234. 

  1234.             url: "${path}/admin/complaintQuestion/list_complaintQuestion",
    1235. 

  1235.             async: false,
    1236. 

  1236.             success: function(data){
    1237. 

  1237.                 if(type == "p"){
    1238. 

  1238.                     var html = "";
    1239. 

  1239.                     if (data.returnCode == 200) {
    1240. 

  1240.                         for(var i=0;i<data.returnMsg.complaintQuestionInfoList.length;i++){
    1241. 

  1241.                             var complaintQuestion= data.returnMsg.complaintQuestionInfoList[i];
    1242. 

  1242.                             html += '<li class="ask">'+ complaintQuestion.questionName +'' +
    1243. 

  1243.                                     '</li>' +
    1244. 

  1244.                                     '<li class="answer" style="height: 65px;overflow: hidden;">答：<span>'+ complaintQuestion.questionProfile +'</span><input class="quesId" type="hidden" value="'+ complaintQuestion.questionId +'"></li>';
    1245. 

  1245.                         }
    1246. 

  1246.                     }else{
    1247. 

  1247.                         html = '';
    1248. 

  1248.                     }
    1249. 

  1249.                     $("#question").html(html);
    1250. 

  1250.                     $(".dalog-ask").show();
    1251. 

  1251.                 }else if(type == "m"){
    1252. 

  1252.                     var msg = "";
    1253. 

  1253.                     if (data.returnCode == 200) {
    1254. 

  1254.                         msg = data.returnMsg.complaintQuestionInfoList[0].questionProfile;
    1255. 

  1255.                     }
    1256. 

  1256.                     UE.getEditor('sendAddressSms').setContent(msg,false);
    1257. 

  1257.                 }
    1258. 

  1258.             },
    1259. 

  1259.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1260. 

  1260.             }
    1261. 

  1261.         });
    1262. 

  1262. 

  1263.     }
    1264. 

  1264. 

  1265.     /**
    1266. 

  1266.      * 发送短信
    1267. 

  1267.      * @param type 类型: "problem" 问题处理;  mailAddress:邮寄地址;
    1268. 

  1268.      * @param node   返回结果显示节点
    1269. 

  1269.      */
    1270. 

  1270.     function sendPhone(type,node){
    1271. 

  1271.         var index = layer.load(1, {
    1272. 

  1272.             shade: [0.5,'#fff'] //0.1透明度的白色背景
    1273. 

  1273.         });
    1274. 

  1274. 

  1275.         var desc = "";
    1276. 

  1276.         var phone = "";
    1277. 

  1277.         var questionId = "";
    1278. 

  1278.         var describeTitle = "";
    1279. 

  1279.         var smallClassId = "";  /* 客诉问题类型小类id */
    1280. 

  1280.         var typeCompany = parseInt($("input:radio[name='typeId']:checked").attr("typeCompany"));
    1281. 

  1281.         if(type == "p"){
    1282. 

  1282.             phone = $("#p-phone").val();
    1283. 

  1283.             questionId = $("#questionId").val();
    1284. 

  1284.             describeTitle = $("#describeTitle").val();
    1285. 

  1285.             desc = UE.getEditor('describeContentText').getContent();
    1286. 

  1286.             smallClassId = $("#smallClassId").val();
    1287. 

  1287.             if(smallClassId == null || smallClassId == "" ){
    1288. 

  1288.                 layer.close(index);
    1289. 

  1289.                 layer.msg("请选择问题分类", {icon: 5, time: 3000});
    1290. 

  1290.                 return false;
    1291. 

  1291.             }
    1292. 

  1292.             if(desc == null || desc == "" || describeTitle==null || describeTitle == ""){
    1293. 

  1293.                 layer.close(index);
    1294. 

  1294.                 layer.msg("信息不全,无法发送短信", {icon: 5, time: 3000});
    1295. 

  1295.                 return false;
    1296. 

  1296.             }
    1297. 

  1297.         }else if(type == "m"){
    1298. 

  1298.             phone = $("#m-phone").val();
    1299. 

  1299.             questionId = complaint_questionId;
    1300. 

  1300.             desc = UE.getEditor('sendAddressSms').getContent();
    1301. 

  1301. 

  1302.             if(desc == null || desc == "" || questionId==null || questionId == ""){
    1303. 

  1303.                 layer.close(index);
    1304. 

  1304.                 layer.msg("信息不全,无法发送短信", {icon: 5, time: 3000});
    1305. 

  1305.                 return false;
    1306. 

  1306.             }
    1307. 

  1307.         }else{
    1308. 

  1308.             layer.close(index);
    1309. 

  1309.             layer.msg("发送报错", {icon: 5, time: 3000});
    1310. 

  1310.             return false;
    1311. 

  1311.         }
    1312. 

  1312. 

  1313.         var reg = /^(((13[0-9]{1})|(15[0-9]{1})|(18[0-9]{1}))+\d{8})$/;
    1314. 

  1314.         if(!reg.test(phone)){
    1315. 

  1315.             layer.close(index);
    1316. 

  1316.             layer.msg("手机号码格式不正确", {icon: 5, time: 3000});
    1317. 

  1317.             return false;
    1318. 

  1318.         }
    1319. 

  1319. 

  1320.         $.ajax({
    1321. 

  1321.             type: "POST",
    1322. 

  1322.             data: {
    1323. 

  1323.                 type : type,
    1324. 

  1324.                 typeCompany : typeCompany,
    1325. 

  1325.                 phone : phone,
    1326. 

  1326.                 questionId : questionId,
    1327. 

  1327.                 smallClassId : smallClassId,
    1328. 

  1328.                 questionName : describeTitle,
    1329. 

  1329.                 questionProfile : desc       //回复内容
    1330. 

  1330.             },
    1331. 

  1331.             url: "${path}/admin/customer/send_phone_sms",
    1332. 

  1332.             async: true,
    1333. 

  1333.             success: function(data){
    1334. 

  1334.                 if (data.returnCode == 200) {
    1335. 

  1335.                     if(type == "p"){
    1336. 

  1336.                         $("#p-msg").html(data.resultMsg);
    1337. 

  1337.                     }else  if(type == "m"){
    1338. 

  1338.                         $("#m-msg").html(data.resultMsg);
    1339. 

  1339.                     }
    1340. 

  1340.                 }else{
    1341. 

  1341.                     if(type == "p"){
    1342. 

  1342.                         $("#p-msg").html(data.resultMsg);
    1343. 

  1343.                     }else  if(type == "m"){
    1344. 

  1344.                         $("#m-msg").html(data.resultMsg);
    1345. 

  1345.                     }
    1346. 

  1346.                 }
    1347. 

  1347.                 layer.close(index);
    1348. 

  1348.             },
    1349. 

  1349.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1350. 

  1350.                 if(type == "p"){
    1351. 

  1351.                     $("#p-msg").html("发送短信失败");
    1352. 

  1352.                 }else  if(type == "m"){
    1353. 

  1353.                     $("#m-msg").html("发送短信失败");
    1354. 

  1354.                 }
    1355. 

  1355.                 layer.close(index);
    1356. 

  1356.             }
    1357. 

  1357.         });
    1358. 

  1358.     }
    1359. 

  1359. 

  1360.     /*保存QA问题*/
    1361. 

  1361.     function saveQuestion(){
    1362. 

  1362.         var index = layer.load(1, {
    1363. 

  1363.             shade: [0.5,'#fff'] //0.1透明度的白色背景
    1364. 

  1364.         });
    1365. 

  1365.         var desc = "";
    1366. 

  1366.         var questionId = "";
    1367. 

  1367.         var describeTitle = "";
    1368. 

  1368.         var smallClassId = "";  /* 客诉问题类型小类id */
    1369. 

  1369. 

  1370.         questionId = $("#questionId").val();
    1371. 

  1371.         describeTitle = $("#describeTitle").val();
    1372. 

  1372.         desc = UE.getEditor('describeContentText').getContent();
    1373. 

  1373.         smallClassId = $("#smallClassId").val();
    1374. 

  1374.         if((smallClassId == null || smallClassId == "") && (questionId == null || questionId == "") ){
    1375. 

  1375.             layer.close(index);
    1376. 

  1376.             layer.msg("请选择问题分类", {icon: 5, time: 3000});
    1377. 

  1377.             return false;
    1378. 

  1378.         }
    1379. 

  1379.         if(describeTitle==null || describeTitle == ""){
    1380. 

  1380.             layer.close(index);
    1381. 

  1381.             layer.msg("请填写问题标题", {icon: 5, time: 3000});
    1382. 

  1382.             return false;
    1383. 

  1383.         }
    1384. 

  1384.         if(desc == null || desc == ""){
    1385. 

  1385.             layer.close(index);
    1386. 

  1386.             layer.msg("请填写问题内容", {icon: 5, time: 3000});
    1387. 

  1387.             return false;
    1388. 

  1388.         }
    1389. 

  1389. 

  1390.         $.ajax({
    1391. 

  1391.             type: "POST",
    1392. 

  1392.             data: {
    1393. 

  1393.                 questionId : questionId,
    1394. 

  1394.                 smallClassId : smallClassId,
    1395. 

  1395.                 questionName : describeTitle,
    1396. 

  1396.                 questionProfile : desc       //回复内容
    1397. 

  1397.             },
    1398. 

  1398.             url: "${path}/admin/complaintQuestion/save_question",
    1399. 

  1399.             async: true,
    1400. 

  1400.             success: function(data){
    1401. 

  1401.                 if (data.returnCode == 200) {
    1402. 

  1402.                     $("#questionId").val(data.returnMsg.questionId);
    1403. 

  1403.                     layer.msg(data.resultMsg, {icon: 1, time: 3000});
    1404. 

  1404.                 }else{
    1405. 

  1405.                     layer.msg(data.resultMsg, {icon: 5, time: 3000});
    1406. 

  1406.                 }
    1407. 

  1407.                 layer.close(index);
    1408. 

  1408.             },
    1409. 

  1409.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1410. 

  1410.                 layer.close(index);
    1411. 

  1411.             }
    1412. 

  1412.         });
    1413. 

  1413.     }
    1414. 

  1414. 

  1415.     /***
    1416. 

  1416.      * 打开搜索订单框
    1417. 

  1417.      */
    1418. 

  1418.     function selectOrder(){
    1419. 

  1419.         layer_show("搜索订单","${path}/admin/customer/select_order","1000","500");
    1420. 

  1420.     }
    1421. 

  1421. 

  1422.     /**
    1423. 

  1423.      * 显示选择的订单
    1424. 

  1424.      */
    1425. 

  1425.     function setSelectOrder(orderId){
    1426. 

  1426.         if(orderId == null || orderId  == "" || typeof (orderId)=="undefined"){
    1427. 

  1427.             layer.msg("未选中订单", {icon: 5, time: 3000});
    1428. 

  1428.             return false
    1429. 

  1429.         }
    1430. 

  1430.         var html = '';
    1431. 

  1431.         var address = ''; //地址
    1432. 

  1432.         var orderItemList = {};
    1433. 

  1433.         var companyId = ''; //销售公司
    1434. 

  1434.         var storeId = '';  //店铺
    1435. 

  1435.         $.ajax({
    1436. 

  1436.             type: "POST",
    1437. 

  1437.             data: {
    1438. 

  1438.                 salesId : orderId
    1439. 

  1439.             },
    1440. 

  1440.             url: "${path}/admin/customer/select_salesOrder",
    1441. 

  1441.             async: false,
    1442. 

  1442.             success: function(data){
    1443. 

  1443.                 if (data.returnCode == 200) {
    1444. 

  1444.                     for(var i=0;i<data.returnMsg.salesOrderList.length;i++){
    1445. 

  1445.                         var salesOrder = data.returnMsg.salesOrderList[i];
    1446. 

  1446. 

  1447.                         companyId = salesOrder.salesCompanyId;
    1448. 

  1448.                         storeId = salesOrder.salesStoreId;
    1449. 

  1449. 

  1450.                         var productsHtml = '';
    1451. 

  1451.                         var salesOrderItem = salesOrder.salesOrderItemList;
    1452. 

  1452.                         orderItemList = salesOrder.salesOrderItemList;
    1453. 

  1453.                         for(var j=0;j<salesOrderItem.length;j++){
    1454. 

  1454.                             var item = salesOrderItem[j].itemProductName + "*" + salesOrderItem[j].itemNum;
    1455. 

  1455.                             if(j==0){
    1456. 

  1456.                                 productsHtml += item
    1457. 

  1457.                             }else{
    1458. 

  1458.                                 productsHtml += '<br>'+ item
    1459. 

  1459.                             }
    1460. 

  1460.                         }
    1461. 

  1461.                         var time = formatDate(new Date(salesOrder.salesCreateTime),"yyyy-MM-dd");
    1462. 

  1462.                         html += '' +
    1463. 

  1463.                                 ' <td>'+ convertUndefinedToEmpty(salesOrder.companyName) +'-'+ convertUndefinedToEmpty(salesOrder.storeName) +'</td>' +
    1464. 

  1464.                                 ' <td>'+ salesOrder.salesId +'</td>' +
    1465. 

  1465.                                 ' <td>'+ salesOrder.salesAddressName +'</td>' +
    1466. 

  1466.                                 ' <td>'+ salesOrder.salesAddressTel +'</td>' +
    1467. 

  1467.                                 ' <td>'+ salesOrder.salesAmount +'</td>' +
    1468. 

  1468.                                 ' <td>'+ productsHtml +'</td>' +
    1469. 

  1469.                                 ' <td>'+ time +'</td>' +
    1470. 

  1470.                                 '';
    1471. 

  1471.                        //address = '<td colspan="1">收货地址</td><td colspan="6" class="td-manage text-c" >'+ salesOrder.salesAddressInfo +'&nbsp;&nbsp;&nbsp;&nbsp;<a style="color: #0a6999;text-decoration: underline;" href="javascript:void(0);" title="编辑" onclick="updateAdress()">修改地址</a></td>' ;
    1472. 

  1472.                         address = salesOrder.salesAddressInfo;
    1473. 

  1473. 

  1474.                         $("#sendName").val(salesOrder.salesAddressName); //收件人名称
    1475. 

  1475.                         $("#sendTel").val(salesOrder.salesAddressTel);  //收件人电话号码
    1476. 

  1476. 

  1477.                         $("#customerName").val(salesOrder.salesAddressName); //收件人名称
    1478. 

  1478.                         $("#customerTel").val(salesOrder.salesAddressTel);  //收件人电话号码
    1479. 

  1479.                     }
    1480. 

  1480.                    // $("#showOrderAddress").html(address);
    1481. 

  1481.                 }else{
    1482. 

  1482.                     html = '';
    1483. 

  1483.                 }
    1484. 

  1484.                 $("#showOrder").html(html);  //显示订单
    1485. 

  1485.             },
    1486. 

  1486.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1487. 

  1487.             }
    1488. 

  1488.         });
    1489. 

  1489.         $("#addressInfo").val(address);
    1490. 

  1490.         setAdress();  //显示地址
    1491. 

  1491.         setProduce(orderItemList); //显示产品
    1492. 

  1492. 

  1493.         $("#companyId").val(companyId);
    1494. 

  1494.         $("#storeId").val(storeId);
    1495. 

  1495.         $("#orderId").val(orderId);
    1496. 

  1496.     }
    1497. 

  1497. 

  1498.     /**
    1499. 

  1499.      * 设置地址
    1500. 

  1500.      */
    1501. 

  1501.     function setAdress(){
    1502. 

  1502.         var addres = $("#addressInfo").val();
    1503. 

  1503. 

  1504.         $("#addrssMsg").html("");
    1505. 

  1505.         if(addres == null){
    1506. 

  1506.             $("#addrssMsg").html("*未能获取到地址，请手动选择地址");
    1507. 

  1507.             return;
    1508. 

  1508.         }
    1509. 

  1509.         var addresList = addres.split("-");
    1510. 

  1510.         if(addresList[0] == null || addresList[1]==null || addresList[2]==null || addresList[3]==null){
    1511. 

  1511.             $("#addrssMsg").html("*未能获取到地址，请手动选择地址");
    1512. 

  1512.             return;
    1513. 

  1513.         }
    1514. 

  1514.         var proId = setPro(getAddress(addresList[0],0),1);
    1515. 

  1515.         var cityId = setCity(getAddress(addresList[1],1),proId,1);
    1516. 

  1516.         setDistrict(getAddress(addresList[2],2),cityId,1);
    1517. 

  1517.         var sendAddress = addresList[3];
    1518. 

  1518.         if(addresList.length > 4){
    1519. 

  1519.             sendAddress += addresList[4];
    1520. 

  1520.         }
    1521. 

  1521.         $("#sendAddress").val(sendAddress);
    1522. 

  1522.     }
    1523. 

  1523. 

  1524.     /***
    1525. 

  1525.      * 删除 “省”，“市”，“区”关键字
    1526. 

  1526.      * type : 0:省   2：市   3：区
    1527. 

  1527.      */
    1528. 

  1528.     function getAddress(addrss,type) {
    1529. 

  1529.         var abbreviation = "";
    1530. 

  1530.         if(addrss == ""){
    1531. 

  1531.             abbreviation = "";
    1532. 

  1532.         }else{
    1533. 

  1533.             switch(type)
    1534. 

  1534.             {
    1535. 

  1535.                 case 0:
    1536. 

  1536.                     var proReg = new RegExp("省","g");
    1537. 

  1537.                     abbreviation = addrss.replace(proReg,"");
    1538. 

  1538.                     break;
    1539. 

  1539.                 case 1:
    1540. 

  1540.                     var cityReg = new RegExp("市","g");
    1541. 

  1541.                     abbreviation = addrss.replace(cityReg,"");
    1542. 

  1542.                     break;
    1543. 

  1543.                 case 2:
    1544. 

  1544.                     var districtReg = new RegExp("市","g");
    1545. 

  1545.                     abbreviation = addrss.replace(districtReg,"");
    1546. 

  1546.                     break;
    1547. 

  1547.                 default:
    1548. 

  1548.                     break;
    1549. 

  1549.             }
    1550. 

  1550.         }
    1551. 

  1551.         return abbreviation
    1552. 

  1552.     }
    1553. 

  1553. 

  1554.     /**
    1555. 

  1555.      * 设置省
    1556. 

  1556.      * type  1:搜索订单赋值   2：只查询全部，默认第一个
    1557. 

  1557.      */
    1558. 

  1558.     function setPro(provinceName,type) {
    1559. 

  1559.         var proId = '';
    1560. 

  1560.         var province = listProvince();
    1561. 

  1561.         var selectPro = new Array();
    1562. 

  1562.         if(type == 1){
    1563. 

  1563.             selectPro = listProvince("",provinceName);
    1564. 

  1564.         }
    1565. 

  1565.         if(province!=null){
    1566. 

  1566.             var provinceHtml = ''
    1567. 

  1567.             for(var i=0;i<province.length;i++){
    1568. 

  1568.                 provinceHtml += '<option value="'+ province[i].provinceId +'">'+ province[i].province +'</option>';
    1569. 

  1569.             }
    1570. 

  1570. 

  1571.             $("#province").html(provinceHtml);
    1572. 

  1572. 

  1573.             if(selectPro != null && selectPro.length > 0 ){
    1574. 

  1574.                 proId = selectPro[0].provinceId;
    1575. 

  1575.             }else{
    1576. 

  1576.                 proId = province[0].provinceId;
    1577. 

  1577.             }
    1578. 

  1578.             $("#province option[value='" + proId + "']").attr("selected","true");
    1579. 

  1579.         }
    1580. 

  1580.         return proId;
    1581. 

  1581.     }
    1582. 

  1582. 

  1583.     /**
    1584. 

  1584.      * 设置市
    1585. 

  1585.      * type  1:搜索订单赋值   2：只查询全部，默认第一个
    1586. 

  1586.      */
    1587. 

  1587.     function setCity(cityName,proId,type) {
    1588. 

  1588.         var cityId = '';
    1589. 

  1589.         var city = listCity(proId,"");
    1590. 

  1590.         var selectCity = new Array();
    1591. 

  1591.         if(type == 1){
    1592. 

  1592.             selectCity = listCity(proId,cityName);
    1593. 

  1593.         }
    1594. 

  1594. 

  1595.         if(city!=null){
    1596. 

  1596.             var cityHtml = ''
    1597. 

  1597.             for(var i=0;i<city.length;i++){
    1598. 

  1598.                 cityHtml += '<option value="'+ city[i].cityId +'">'+ city[i].city +'</option>';
    1599. 

  1599.             }
    1600. 

  1600.             $("#city").html(cityHtml);
    1601. 

  1601.             if(selectCity != null && selectCity.length > 0 ){
    1602. 

  1602.                 cityId = selectCity[0].cityId;
    1603. 

  1603.             }else{
    1604. 

  1604.                 cityId = city[0].cityId;
    1605. 

  1605.             }
    1606. 

  1606.             $("#city option[value='" + cityId + "']").attr("selected","true");
    1607. 

  1607.         }
    1608. 

  1608.         return cityId;
    1609. 

  1609.     }
    1610. 

  1610. 

  1611.     /**
    1612. 

  1612.      * 设置区
    1613. 

  1613.      * type  1:搜索订单赋值   2：只查询全部，默认第一个
    1614. 

  1614.      */
    1615. 

  1615.     function setDistrict(districtName,cityId,type) {
    1616. 

  1616.         var district = listDistrict(cityId,"");
    1617. 

  1617.         var selectDistrict = new Array();
    1618. 

  1618.         if(type == 1){
    1619. 

  1619.             selectDistrict = listDistrict(cityId,districtName);
    1620. 

  1620.         }
    1621. 

  1621.         if(district!=null){
    1622. 

  1622.             var districtHtml = ''
    1623. 

  1623.             for(var i=0;i<district.length;i++){
    1624. 

  1624.                 districtHtml += '<option value="'+ district[i].districtId +'">'+ district[i].district +'</option>';
    1625. 

  1625.             }
    1626. 

  1626.             var disId = "";
    1627. 

  1627.             $("#district").html(districtHtml);
    1628. 

  1628.             if(selectDistrict != null && selectDistrict.length > 0 ){
    1629. 

  1629.                 disId = selectDistrict[0].cityId;
    1630. 

  1630.             }else{
    1631. 

  1631.                 disId = district[0].cityId;
    1632. 

  1632.             }
    1633. 

  1633.             $("#city option[value='" + disId + "']").attr("selected","true");
    1634. 

  1634.         }
    1635. 

  1635.     }
    1636. 

  1636. 

  1637.     /* TDS收集设置区 */
    1638. 

  1638.     var TDSCity = '';
    1639. 

  1639.     function linkageSetDistrict(){
    1640. 

  1640.         var arrcity_3word = $("#arrcity_3word").val();
    1641. 

  1641.         var cityName = '北京';
    1642. 

  1642.         for(var i = 0;i<citys.length;i++){
    1643. 

  1643.             for(var j=0;j<citys[i].length;j++){
    1644. 

  1644.                 if(j == 0 && arrcity_3word == citys[i][j]){
    1645. 

  1645.                     cityName = citys[i][1];
    1646. 

  1646.                 }
    1647. 

  1647.             }
    1648. 

  1648.         }
    1649. 

  1649.         TDSCity = cityName;
    1650. 

  1650.         var selectCity = listCity(null,cityName);
    1651. 

  1651.         var cityId = selectCity[0].cityId;
    1652. 

  1652.         var selectDistrict = listDistrict(cityId,"");
    1653. 

  1653.         var html = '';
    1654. 

  1654.         for(var i=0;i<selectDistrict.length;i++){
    1655. 

  1655.             html += '<option value="'+ selectDistrict[i].districtId +'">'+ selectDistrict[i].district +'</option>';
    1656. 

  1656.         }
    1657. 

  1657.         $("#TDSArea").html(html);
    1658. 

  1658.         $("#TDSArea").find("option").eq(0).prop("selected",true);
    1659. 

  1659.         setTDSCollect();
    1660. 

  1660.     }
    1661. 

  1661. 

  1662.     /**
    1663. 

  1663.      * 展示产品
    1664. 

  1664.      * @param orderItemList
    1665. 

  1665.      */
    1666. 

  1666.     function setProduce(orderItemList) {
    1667. 

  1667.         var productList = getProduct() ; //所有产品
    1668. 

  1668.         var html = "";
    1669. 

  1669.         var productTypeNo = 0;
    1670. 

  1670. 

  1671.         for(var i=0;i<productList.length;i++) {
    1672. 

  1672.             var product = productList[i];
    1673. 

  1673.             var produceFittings = getProduceFittings(product.productId);  //获取该产品的所有配件
    1674. 

  1674.             var colorList = product.colorList;  //该产品的所有颜色
    1675. 

  1675. 

  1676.             var productType = product.productType;
    1677. 

  1677. 

  1678.             var colorHtml = '';
    1679. 

  1679.             if(colorList != null && colorList.length >0 ){
    1680. 

  1680.                 colorHtml += '<table style="height: 100%;">';
    1681. 

  1681.                 for(var j=0;j<colorList.length;j++){
    1682. 

  1682.                     var number = "";
    1683. 

  1683.                     var color = colorList[j];
    1684. 

  1684.                     for(var k=0;k<orderItemList.length;k++){
    1685. 

  1685.                         var item = orderItemList[k];
    1686. 

  1686.                         if(item.itemColorId == color.colorId){
    1687. 

  1687.                             number = item.itemNum;
    1688. 

  1688.                         }
    1689. 

  1689.                     }
    1690. 

  1690.                     var fristInputStyle = "border-top: 1px solid #ddd;";
    1691. 

  1691.                     if(color.colorProductId == product.productId) {
    1692. 

  1692.                         colorHtml += '<tr >' +
    1693. 

  1693.                                 '         <td width="85" style="border-left: none;text-align: center;'+ fristInputStyle +'">' + color.colorName + '</td>' +
    1694. 

  1694.                                 '         <td width="15" style="'+ fristInputStyle +' padding: 0px;width: 25px;">' +
    1695. 

  1695.                                 '             <input type="hidden" class="input-produce-id" value="' + color.colorProductId + '">' +
    1696. 

  1696.                                 '             <input type="hidden" class="input-color-id" value="' + color.colorId + '">' +
    1697. 

  1697.                                 '             <input type="text" class="input-text input-color-number number-input" style="width: 100%;border: none;text-align: center;" value="'+ number +'" placeholder="产品数量"  id="" name="" onkeyup="keyFun($(this))" onpaste="keyFun($(this))" >' +
    1698. 

  1698.                                 '         </td>' +
    1699. 

  1699.                                 '     </tr>';
    1700. 

  1700.                         fristInputStyle = "";
    1701. 

  1701.                     }
    1702. 

  1702. 

  1703.                 }
    1704. 

  1704.                 colorHtml += '</table>';
    1705. 

  1705.             }else{
    1706. 

  1706.                 colorHtml += '<span>暂无该产品的颜色！<span>';
    1707. 

  1707.             }
    1708. 

  1708. 

  1709.             var produceFittingsHtml = '';
    1710. 

  1710.             if(produceFittings != null && produceFittings.length > 0){
    1711. 

  1711.                 produceFittingsHtml += '<table style="height: 100%;">';
    1712. 

  1712.                 for(var m=0;m<produceFittings.length;m++){
    1713. 

  1713.                     var produceFit = produceFittings[m];
    1714. 

  1714.                     if(produceFit.productId == product.productId) {
    1715. 

  1715.                         var fristInputStyle = "border-top: 1px solid #ddd;";
    1716. 

  1716.                         produceFittingsHtml += '<tr >' +
    1717. 

  1717.                                 '         <td width="85" style="border-left: none;text-align: center; '+ fristInputStyle +'">' + produceFit.fittingsName +'</td>' +
    1718. 

  1718.                                 '         <td width="15" style="'+ fristInputStyle +'padding: 0px;width: 25px;">' +
    1719. 

  1719.                                 '             <input type="hidden" class="input-produce-id" value="' + produceFit.productId + '">' +
    1720. 

  1720.                                 '             <input type="hidden" class="input-fittings-id" value="' + produceFit.fittingsId +'">' +
    1721. 

  1721.                                 '             <input type="text" class="input-text input-fittings-number" style="width: 100%;border: none;text-align: center;" value="'+ number +'" placeholder="配件数量" id="" name="" onkeyup="keyFun($(this))" onpaste="keyFun($(this))" >' +
    1722. 

  1722.                                 '         </td>' +
    1723. 

  1723.                                 '     </tr>';
    1724. 

  1724.                         fristInputStyle = "";
    1725. 

  1725.                     }
    1726. 

  1726.                 }
    1727. 

  1727.                 produceFittingsHtml += '</table>';
    1728. 

  1728.             }else{
    1729. 

  1729.                 produceFittingsHtml += '<span>暂无产品配件！<span>';
    1730. 

  1730.             }
    1731. 

  1731. 

  1732.             var produceHtml = '<input type="hidden" value="'+ product.productId +'">' +
    1733. 

  1733.                     '<span>'+  product.productName +'</span>';
    1734. 

  1734. 

  1735.             html += ' <tr >' +
    1736. 

  1736.                     '    <td width="80">'+ produceHtml +'</td>' +
    1737. 

  1737.                     '    <td style="padding: 0px;text-align: center;">' +
    1738. 

  1738.                     colorHtml +
    1739. 

  1739.                     '   </td>' +
    1740. 

  1740.                     '    <td style="padding: 0px;text-align: center;">' +
    1741. 

  1741.                     produceFittingsHtml +
    1742. 

  1742.                     '    </td>' +
    1743. 

  1743.                     '</tr>';
    1744. 

  1744.         }
    1745. 

  1745. 

  1746.         $("#addProduct").html(html);
    1747. 

  1747. 

  1748. //        initCheck(); //因为需要展示产品，所以再次初始化多选框
    1749. 

  1749. 

  1750.         setBackProduct(html);  //设置寄回产品
    1751. 

  1751. 

  1752.         monitorProduct();   //监听产品变化
    1753. 

  1753.     }
    1754. 

  1754. 

  1755.     /*获取产品*/
    1756. 

  1756.     function getProduct(){
    1757. 

  1757.         var productList;
    1758. 

  1758.         $.ajax({
    1759. 

  1759.             type: "POST",
    1760. 

  1760.             data: {
    1761. 

  1761.             },
    1762. 

  1762.             url: "${path}/admin/customer/select_produce",
    1763. 

  1763.             async: false,
    1764. 

  1764.             success: function(data){
    1765. 

  1765.                 if (data.returnCode == 200) {
    1766. 

  1766.                     productList = data.returnMsg.productList;
    1767. 

  1767.                 }
    1768. 

  1768.             },
    1769. 

  1769.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1770. 

  1770.             }
    1771. 

  1771.         });
    1772. 

  1772.         return productList;
    1773. 

  1773.     }
    1774. 

  1774. 

  1775.     /*获取产品配件*/
    1776. 

  1776.     function getProduceFittings(productId){
    1777. 

  1777.         var produceFittings;
    1778. 

  1778.         $.ajax({
    1779. 

  1779.             type: "get",
    1780. 

  1780.             data: {
    1781. 

  1781.                 productId : productId
    1782. 

  1782.             },
    1783. 

  1783.             url: "${path}/admin/customer/select_produce_fittings",
    1784. 

  1784.             async: false,
    1785. 

  1785.             success: function(data){
    1786. 

  1786.                 if (data.returnCode == 200) {
    1787. 

  1787.                     produceFittings = data.returnMsg.produceFittingsList;
    1788. 

  1788.                 }
    1789. 

  1789.             },
    1790. 

  1790.             error: function(XmlHttpRequest, textStatus, errorThrown){
    1791. 

  1791.             }
    1792. 

  1792.         });
    1793. 

  1793.         return produceFittings;
    1794. 

  1794.     }
    1795. 

  1795. 

  1796.     /*监听产品变化*/
    1797. 

  1797.     function monitorProduct(){
    1798. 

  1798.         /*产品数量*/
    1799. 

  1799.         $("#addProduct").find(".input-color-number").blur(function (){
    1800. 

  1800.             setBackProduct();
    1801. 

  1801.         })
    1802. 

  1802.         /*产品配件*/
    1803. 

  1803.         $("#addProduct").find(".input-fittings-number").blur(function (){
    1804. 

  1804.             setBackProduct();
    1805. 

  1805.         })
    1806. 

  1806.     }
    1807. 

  1807. 

  1808.     /*设置寄回产品*/
    1809. 

  1809.     function setBackProduct(html) {
    1810. 

  1810.         if(html != null && html != "" && typeof(html) != "undefined"){
    1811. 

  1811.             $("#back-product").html(html);
    1812. 

  1812.         }else{
    1813. 

  1813. 

  1814.         }
    1815. 

  1815.     }
    1816. 

  1816. 

  1817.     /*设置TDS收集信息*/
    1818. 

  1818.     function setTDSCollect(){
    1819. 

  1819.         var TDSArea = $("#TDSArea").find("option:selected").text();
    1820. 

  1820.         var TDSAddress = TDSCity + '-' + TDSArea;
    1821. 

  1821. 

  1822.         if(TDSAddress != null && TDSAddress != ""){
    1823. 

  1823.             $("#DTS-address").html("地址：" + TDSAddress);
    1824. 

  1824.             var customerInTDS = $("#customerInTDS").val();
    1825. 

  1825.             var customerOutTDS = $("#customerOutTDS").val()
    1826. 

  1826.             if(customerInTDS != null && customerInTDS != "" && customerOutTDS != null && customerOutTDS != ""){
    1827. 

  1827.                 $("#DTS-in").html("进水：" + customerInTDS + " PPM");
    1828. 

  1828.                 $("#DTS-out").html("出水：" + customerOutTDS + " PPM");
    1829. 

  1829.             }
    1830. 

  1830.         }
    1831. 

  1831.     }
    1832. 

  1832. </script>
    1833. 

  1833. <script>
    1834. 

  1834.     $(function(){
    1835. 

  1835.         $("#form-customer-add").Validform({
    1836. 

  1836.             tiptype: function (msg, o, cssctl) {
    1837. 

  1837.                 if (o.type == 3) {//失败
    1838. 

  1838.                     layer.msg(msg, {icon: 5, time: 3000});
    1839. 

  1839.                     $(window).scrollTop(o.obj.offset().top - 40);
    1840. 

  1840.                 }
    1841. 

  1841.             },
    1842. 

  1842.             datatype: {//自定义验证类型
    1843. 

  1843. 

  1844.             },
    1845. 

  1845.             ignoreHidden: true,
    1846. 

  1846.             tipSweep: true, //若为true，则只在表单提交时验证
    1847. 

  1847.             ajaxPost: true, //异步提交
    1848. 

  1848.             beforeCheck: function (curform) {  //验证通过之前执行的函数
    1849. 

  1849. 

  1850.             },
    1851. 

  1851.             beforeSubmit: function (curform) {  //验证通过之后执行的函数
    1852. 

  1852.                 var flag  = addCustomerReady();
    1853. 

  1853.                 if(!flag){
    1854. 

  1854.                     return false;
    1855. 

  1855.                 }
    1856. 

  1856.             },
    1857. 

  1857.             callback: function (data) {//异步回调函数
    1858. 

  1858.                 if (data) {
    1859. 

  1859.                     var index = layer.alert(data.resultMsg, function () {
    1860. 

  1860.                         if (data.resultCode == 200) {
    1861. 

  1861.                             location.href = "${path}/admin/customer/select_customer_list";
    1862. 

  1862.                         } else {
    1863. 

  1863.                             layer.close(index);
    1864. 

  1864.                         }
    1865. 

  1865.                         return ;
    1866. 

  1866.                     });
    1867. 

  1867.                 }
    1868. 

  1868.             }
    1869. 

  1869.         });
    1870. 

  1870.     })
    1871. 

  1871. 

  1872.     /* 添加客诉的准备 */
    1873. 

  1873.     function addCustomerReady(){
    1874. 

  1874. 

  1875.         var customerSourceType = $("input:radio[name='customerSourceType']:checked").val();
    1876. 

  1876.         if(customerSourceType == 3){
    1877. 

  1877.             var customerSourceOld = $("#customerSourceOld").val();
    1878. 

  1878.             if(customerSourceOld == null || customerSourceOld == "" || typeof(customerSourceOld)=="undefined"){
    1879. 

  1879. 

  1880.                 vailErrorMsg($("#customerSourceOld"),"未填写来源入口");
    1881. 

  1881. 

  1882.                 return false;
    1883. 

  1883.             }else{
    1884. 

  1884.                 $("#customerSource").val(customerSourceOld);
    1885. 

  1885.             }
    1886. 

  1886.         }
    1887. 

  1887. 

  1888.         /*----TDS收集模块--start-----*/
    1889. 

  1889.         var valicity = $(".ac_result_tip").html();
    1890. 

  1890.         if(valicity == null || valicity == "" || typeof(valicity)=="undefined"){
    1891. 

  1891.             $("#TDSArea").html("");
    1892. 

  1892.         }else if(valicity.indexOf("对不起，找不到") > 0 ){
    1893. 

  1893.             $("#TDSArea").html("");
    1894. 

  1894.             $("#customerArea").val("");
    1895. 

  1895.         }else{
    1896. 

  1896.             var TDSArea = $("#TDSArea").find("option:selected").text();
    1897. 

  1897.             if(TDSArea != null && TDSArea != ""){
    1898. 

  1898.                 var area = TDSCity + "-" + TDSArea
    1899. 

  1899.                 $("#customerArea").val(area);
    1900. 

  1900.             }
    1901. 

  1901.         }
    1902. 

  1902.         /*----TDS收集模块--end-----*/
    1903. 

  1903. 

  1904.         /* 地址拼接  */
    1905. 

  1905.         var province = $("#province").find("option:selected").text();
    1906. 

  1906.         var city = $("#city").find("option:selected").text();
    1907. 

  1907.         var district = $("#district").find("option:selected").text();
    1908. 

  1908.         var relationSendMergeAddress = province + "-" + city + "-" + district;
    1909. 

  1909.         $("#relationSendMergeAddress").val(relationSendMergeAddress);
    1910. 

  1910.         /* 地址拼接  */
    1911. 

  1911. 

  1912.         /*----问题描述- start --*/
    1913. 

  1913.         var describeContentText = UE.getEditor('describeContentText').getContent();
    1914. 

  1914.         if(describeContentText == null || describeContentText == ""){
    1915. 

  1915.             layer.msg("未填写问题描述", {icon: 5, time: 3000});
    1916. 

  1916.             return false;
    1917. 

  1917.         }
    1918. 

  1918.         $("#describeContent").val(describeContentText);
    1919. 

  1919.         /*----问题描述--end-----*/
    1920. 

  1920. 

  1921.         /*----处理描述- start --*/
    1922. 

  1922.         var describeHandleDescText = UE.getEditor('describeHandleDescText').getContent();
    1923. 

  1923.         $("#describeHandleDesc").val(describeHandleDescText);
    1924. 

  1924.         /*----处理描述--end-----*/
    1925. 

  1925. 

  1926.         /* --- 类型：售后   处理结果：维修/换新/补发/退货/无理由退货 -- 处理产品 start---- */
    1927. 

  1927.         var sendProdcues = new Array();  //寄出产品表
    1928. 

  1928.         var sendFittings = new Array();
    1929. 

  1929.         var closedProdcues = new Array();
    1930. 

  1930.         var closedFittings = new Array();
    1931. 

  1931. 

  1932.         $("#addProduct").find(".input-color-number").each(function(){
    1933. 

  1933.             var number = $(this).val();
    1934. 

  1934.             if(number != null && number != ""){
    1935. 

  1935.                 var product = new Object();
    1936. 

  1936.                 product.productId = $(this).parent().find(".input-produce-id").val();
    1937. 

  1937.                 product.colorId = $(this).parent().find(".input-color-id").val();
    1938. 

  1938.                 //换新、维修，退货，无理由退货，
    1939. 

  1939.                 if(allCustomerType == 3 || allCustomerType == 4 || allCustomerType == 6 || allCustomerType == 7){
    1940. 

  1940.                     product.closedProdcueNumber = number;
    1941. 

  1941.                     closedProdcues.push(product);
    1942. 

  1942.                 }else if(allCustomerType == 5){
    1943. 

  1943.                     product.sendProdcueNumber = number;
    1944. 

  1944.                     sendProdcues.push(product);
    1945. 

  1945.                 }
    1946. 

  1946.             }
    1947. 

  1947.         })
    1948. 

  1948. 

  1949.         $("#addProduct").find(".input-fittings-number").each(function(){
    1950. 

  1950.             var number = $(this).val();
    1951. 

  1951.             if(number != null && number != ""){
    1952. 

  1952.                 var fittings = new Object();
    1953. 

  1953.                 fittings.productId = $(this).parent().find(".input-produce-id").val();
    1954. 

  1954.                 fittings.fittingsId = $(this).parent().find(".input-fittings-id").val();
    1955. 

  1955.                 //换新、维修，退货，无理由退货，
    1956. 

  1956.                 if(allCustomerType == 3 || allCustomerType == 4 || allCustomerType == 6 || allCustomerType == 7){
    1957. 

  1957.                     fittings.closedFittingNumber = number;
    1958. 

  1958.                     closedFittings.push(fittings);
    1959. 

  1959.                 }else if(allCustomerType == 5){
    1960. 

  1960.                     fittings.sendFittingNumber = number;
    1961. 

  1961.                     sendFittings.push(fittings);
    1962. 

  1962.                 }
    1963. 

  1963.             }
    1964. 

  1964.         })
    1965. 

  1965. 

  1966.         $("#back-product").find(".input-color-number").each(function(){
    1967. 

  1967.             var number = $(this).val();
    1968. 

  1968.             if(number != null && number != ""){
    1969. 

  1969.                 //换新、维修，
    1970. 

  1970.                 if(allCustomerType == 3 || allCustomerType == 4){
    1971. 

  1971.                     var fittings = new Object();
    1972. 

  1972.                     fittings.productId = $(this).parent().find(".input-produce-id").val();
    1973. 

  1973.                     fittings.colorId = $(this).parent().find(".input-color-id").val();
    1974. 

  1974.                     fittings.sendProdcueNumber = number;
    1975. 

  1975.                     sendProdcues.push(fittings);
    1976. 

  1976.                 }
    1977. 

  1977.             }
    1978. 

  1978.         })
    1979. 

  1979. 

  1980.         $("#back-product").find(".input-fittings-number").each(function(){
    1981. 

  1981.             var number = $(this).val();
    1982. 

  1982.             if(number != null && number != ""){
    1983. 

  1983.                 //换新、维修
    1984. 

  1984.                 if(allCustomerType == 3 || allCustomerType == 4){
    1985. 

  1985.                     var fittings = new Object();
    1986. 

  1986.                     fittings.productId = $(this).parent().find(".input-produce-id").val();
    1987. 

  1987.                     fittings.fittingsId = $(this).parent().find(".input-fittings-id").val();
    1988. 

  1988.                     fittings.sendFittingNumber = number;
    1989. 

  1989.                     sendFittings.push(fittings);
    1990. 

  1990.                 }
    1991. 

  1991.             }
    1992. 

  1992.         })
    1993. 

  1993. 

  1994.         var process = true;
    1995. 

  1995.         switch (allCustomerType){
    1996. 

  1996.             case 3:
    1997. 

  1997.                 process = processIsEmpty([closedProdcues,closedFittings]);
    1998. 

  1998.                 if(!process){
    1999. 

  1999.                     layer.msg("请选择一个换新寄回的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2000. 

  2000.                     return false;
    2001. 

  2001.                 }
    2002. 

  2002.                 process = processIsEmpty([sendProdcues,sendFittings]);
    2003. 

  2003.                 if(!process){
    2004. 

  2004.                     layer.msg("请选择一个换新寄送的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2005. 

  2005.                     return false;
    2006. 

  2006.                 }
    2007. 

  2007.                 break;
    2008. 

  2008.             case 4:
    2009. 

  2009.                 process = processIsEmpty([closedProdcues,closedFittings]);
    2010. 

  2010.                 if(!process){
    2011. 

  2011.                     layer.msg("请选择一个维修寄回的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2012. 

  2012.                     return false;
    2013. 

  2013.                 }
    2014. 

  2014.                 process = processIsEmpty([sendProdcues,sendFittings]);
    2015. 

  2015.                 if(!process){
    2016. 

  2016.                     layer.msg("请选择一个维修寄送的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2017. 

  2017.                     return false;
    2018. 

  2018.                 }
    2019. 

  2019.                 break;
    2020. 

  2020.             case 5:
    2021. 

  2021.                 process = processIsEmpty([sendProdcues,sendFittings]);
    2022. 

  2022.                 if(!process){
    2023. 

  2023.                     layer.msg("请选择一个补发寄送的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2024. 

  2024.                     return false;
    2025. 

  2025.                 }
    2026. 

  2026.                 break;
    2027. 

  2027.             case 6:
    2028. 

  2028.                 process = processIsEmpty([closedProdcues,closedFittings]);
    2029. 

  2029.                 if(!process){
    2030. 

  2030.                     layer.msg("请选择一个退货寄回的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2031. 

  2031.                     return false;
    2032. 

  2032.                 }
    2033. 

  2033.                 break;
    2034. 

  2034.             case 7:
    2035. 

  2035.                 process = processIsEmpty([closedProdcues,closedFittings]);
    2036. 

  2036.                 if(!process){
    2037. 

  2037.                     layer.msg("请选择一个退货寄回的产品或配件并填写一个以上的数量！", {icon: 5, time: 3000});
    2038. 

  2038.                     return false;
    2039. 

  2039.                 }
    2040. 

  2040.                 break;
    2041. 

  2041.             default:
    2042. 

  2042.                 break;
    2043. 

  2043.         }
    2044. 

  2044.         $("#sendProdcues").val(JSON.stringify(sendProdcues));
    2045. 

  2045.         $("#sendFittings").val(JSON.stringify(sendFittings));
    2046. 

  2046.         $("#closedProdcues").val(JSON.stringify(closedProdcues));
    2047. 

  2047.         $("#closedFittings").val(JSON.stringify(closedFittings));
    2048. 

  2048. 

  2049.         return true;
    2050. 

  2050.     }
    2051. 

  2051. 

  2052.     /* 判断产品与配件是否填入值 */
    2053. 

  2053.     function processIsEmpty(process){
    2054. 

  2054.         if(process != null && process != "" && process.length > 0){
    2055. 

  2055.             var flag = 2;
    2056. 

  2056.             var num = 0;
    2057. 

  2057.             if(process[0] == null ||  process[0].length < 1 ){
    2058. 

  2058.                 flag -- ;
    2059. 

  2059.             }
    2060. 

  2060.             if(process[1] == null ||  process[1].length < 1 ){
    2061. 

  2061.                 flag -- ;
    2062. 

  2062.             }
    2063. 

  2063. 

  2064.             for(var j=0; j<process.length;j++){
    2065. 

  2065.                 for(var i=0;i<process[j].length;i++){
    2066. 

  2066.                     if(process[j][i].sendProdcueNumber !== undefined){
    2067. 

  2067.                         num +=  process[j][i].sendProdcueNumber;
    2068. 

  2068.                     }
    2069. 

  2069.                     if(process[j][i].sendFittingNumber !== undefined){
    2070. 

  2070.                         num += process[j][i].sendFittingNumber;
    2071. 

  2071.                     }
    2072. 

  2072.                     if(process[j][i].closedProdcueNumber !== undefined){
    2073. 

  2073.                         num += process[j][i].closedProdcueNumber ;
    2074. 

  2074.                     }
    2075. 

  2075.                     if(process[j][i].closedFittingNumber !== undefined){
    2076. 

  2076.                         num += process[j][i].closedFittingNumber;
    2077. 

  2077.                     }
    2078. 

  2078.                 }
    2079. 

  2079.             }
    2080. 

  2080. 

  2081.             if(flag == 0){
    2082. 

  2082.                 return false;
    2083. 

  2083.             }
    2084. 

  2084.             if(num == 0){
    2085. 

  2085.                 return false;
    2086. 

  2086.             }
    2087. 

  2087.         }
    2088. 

  2088.         return true;
    2089. 

  2089.     }
    2090. 

  2090. </script>
    2091. 

  2091. 

  2092. <!--/请在上方写此页面业务相关的脚本-->
    2093. 

  2093. </body>
    2094. 

  2094. </html>
    2095.