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watero-rst-web
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main
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webapp
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WEB-INF
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views
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cm
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customer
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custome_detail.ftl

custome_detail.ftl 32 KB
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  1. <!DOCTYPE HTML>
    2. 

  2. <html>
    3. 

  3. <head>
    4. 

  4.     <meta charset="utf-8">
    5. 

  5.     <meta name="renderer" content="webkit|ie-comp|ie-stand">
    6. 

  6.     <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
    7. 

  7.     <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
    8. 

  8.     <meta http-equiv="Cache-Control" content="no-siteapp" />
    9. 

  9. <#include "/base/add_base.ftl">
    10. 

  10.     <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
    11. 

  11.     <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
    12. 

  12.     <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
    13. 

  13.     <style>
    14. 

  14.         .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    15. 

  15.         .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    16. 

  16.         .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
    17. 

  17.         .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
    18. 

  18.         #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
    19. 

  19. 

  20.         #suggest, #suggest2 {width:200px}
    21. 

  21.         .gray {color:gray}
    22. 

  22.         .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
    23. 

  23.         .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
    24. 

  24.         .ac_results li {border:1px solid #fff}
    25. 

  25.         .ac_over, .ac_results li a:hover {background:#c8e3fc}
    26. 

  26.         .ac_results li a span {float:right}
    27. 

  27.         .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
    28. 

  28. 

  29.         .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
    30. 

  30.         .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
    31. 

  31.         .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
    32. 

  32.         .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
    33. 

  33.         .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent  #32a3d8 transparent transparent;font-size:0; line-height:0;}
    34. 

  34.         .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
    35. 

  35.         .dalog-ask .answer{color: #666;margin-bottom: 10px;}
    36. 

  36.         .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
    37. 

  37.         .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
    38. 

  38.         .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
    39. 

  39.         .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    40. 

  40.         .time-line-list .red{display: inline-block; padding: 2px; background: red;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
    41. 

  41.         .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
    42. 

  42.         .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
    43. 

  43.         .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
    44. 

  44.         .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent  transparent  transparent #32a3d8;font-size:0; line-height:0;}
    45. 

  45.         .time-line-list>li:first-child .arrow{display: none;}
    46. 

  46.         .table-bg th{background-color: #e2f6ff;}
    47. 

  47.         .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
    48. 

  48.         .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
    49. 

  49.         .txt-red{color:red}
    50. 

  50.     </style>
    51. 

  51.     <title>客诉基本信息</title>
    52. 

  52. </head>
    53. 

  53. <body>
    54. 

  54. <article class="cl pd-20">
    55. 

  55.     <form action="" method="post" class="form form-horizontal" id="form-article-add">
    56. 

  56.         <div class="row cl">
    57. 

  57.             <label class="form-label col-3">
    58. 

  58.                 <div class="tit-2">客诉基本信息</div>
    59. 

  59.             </label>
    60. 

  60.             <div class="formControls col-9">
    61. 

  61.             </div>
    62. 

  62.         </div>
    63. 

  63.         <div class="row cl">
    64. 

  64.             <label class="form-label col-1 col-sm-1">跟进客服：</label>
    65. 

  65.             <div class="formControls col-4 col-sm-4">
    66. 

  66. 				<label id="adminName"></label>
    67. 

  67.             </div>
    68. 

  68.             <label class="form-label col-1 col-sm-1">来源入口：</label>
    69. 

  69.             <div class="formControls col-4 col-sm-4">
    70. 

  70.                 <label id="customerSourceType"></label>
    71. 

  71.             </div>
    72. 

  72.         </div>
    73. 

  73.         <div class="row cl">
    74. 

  74.             <label class="form-label col-1 col-sm-1">咨询类型：</label>
    75. 

  75.             <div class="formControls col-4 col-sm-4">
    76. 

  76.                 <label id="customerCounselType"></label>
    77. 

  77.             </div>
    78. 

  78.             <label class="form-label col-1 col-sm-1">产品类别：</label>
    79. 

  79.             <div class="formControls col-4 col-sm-4">
    80. 

  80.                 <label id="typeName"></label>
    81. 

  81.             </div>
    82. 

  82.         </div>
    83. 

  83.         <div class="row cl" style="position: relative;">
    84. 

  84.             <label class="form-label col-1 col-sm-1">客诉问题：</label>
    85. 

  85.             <div class="formControls col-4 col-sm-4">
    86. 

  86.                 <label id="describeTitle"></label>
    87. 

  87.             </div>
    88. 

  88.         </div>
    89. 

  89.         <div class="row cl">
    90. 

  90.             <label class="form-label col-1 col-sm-1">回复内容：</label>
    91. 

  91.             <div class="formControls col-5 col-sm-5">
    92. 

  92.                 <label id="questionProfile"></label>
    93. 

  93.             </div>
    94. 

  94.         </div>
    95. 

  95.         <div class="row cl">
    96. 

  96.             <label class="form-label col-1 col-sm-1">用户信息:</label>
    97. 

  97.             <div class="formControls col-5 col-sm-5" style="margin-top: 2px;">
    98. 

  98.                 <label id="customerName"></label>
    99. 

  99.                 <label id="customerTel"></label>
    100. 

  100.             </div>
    101. 

  101.         </div>
    102. 

  102.         <div class="row cl">
    103. 

  103.             <label class="form-label col-3">
    104. 

  104.                 <div class="tit-2">
    105. 

  105.                     处理结果(<label id="customerIsSolve" style="color: red"></label>)
    106. 

  106.                     <label id="postage" style="color: red"></label>
    107. 

  107.                 </div>
    108. 

  108.             </label>
    109. 

  109.             <div class="formControls col-10 col-sm-10">
    110. 

  110.             </div>
    111. 

  111.         </div>
    112. 

  112.         <div id="div_costomer" style="display: none;">
    113. 

  113.             <div class="row cl">
    114. 

  114.                 <label class="form-label col-1 col-sm-1"></label>
    115. 

  115.                 <div class="formControls col-10 col-sm-10">
    116. 

  116.                     <ul class="time-line-list">
    117. 

  117.                         <!--<li id="li-1"><span class="arrow"></span><div id="number-1" class="number">1</div><div id="txt-1">录入客诉</div></li>
    118. 

  118.                         <li id="li-2"><span class="arrow"></span><div id="number-2" class="number">2</div><div id="txt-2">督促用户寄回</div></li>
    119. 

  119.                         <li id="li-3"><span class="arrow"></span><div id="number-3" class="number">3</div><div id="txt-3">录入快递单号</div></li>
    120. 

  120.                         <li id="li-4"><span class="arrow"></span><div id="number-4" class="number">4</div><div id="txt-4">仓库收货</div></li>
    121. 

  121.                         <li id="li-5"><span class="arrow"></span><div id="number-5" class="number">5</div><div id="txt-5">换新发货</div></li>
    122. 

  122.                         <li id="li-6"><span class="arrow"></span><div id="number-6" class="number">6</div><div id="txt-6">发货通知用户</div></li>
    123. 

  123.                         <li id="li-7"><span class="arrow"></span><div id="number-7" class="number">7</div><div id="txt-7">收货后回访</div></li>-->
    124. 

  124.                     </ul>
    125. 

  125.                 </div>
    126. 

  126.             </div>
    127. 

  127.             <div class="row cl">
    128. 

  128.                 <label class="form-label col-1 col-sm-1">订单信息</label>
    129. 

  129.                 <div class="formControls col-7 col-sm-7 text-c">
    130. 

  130.                     <table class="table table-border table-bg table-bordered">
    131. 

  131.                         <tr>
    132. 

  132.                             <th>销售</th>
    133. 

  133.                             <th>订单号</th>
    134. 

  134.                             <th>姓名</th>
    135. 

  135.                             <th>电话</th>
    136. 

  136.                             <th>订单金额</th>
    137. 

  137.                             <th>购买产品</th>
    138. 

  138.                             <th>购买日期</th>
    139. 

  139.                         </tr>
    140. 

  140.                         <tr>
    141. 

  141.                             <td id="companyName"></td>
    142. 

  142.                             <td id="salesOrderId"></td>
    143. 

  143.                             <td id="salesAddressName"></td>
    144. 

  144.                             <td id="salesAddressTel"></td>
    145. 

  145.                             <td id="salesPayMoney"></td>
    146. 

  146.                             <td id="salesItem"></td>
    147. 

  147.                             <td id="salesPayTime"></td>
    148. 

  148.                         </tr>
    149. 

  149.                     </table>
    150. 

  150.                 </div>
    151. 

  151.             </div>
    152. 

  152.             <div class="row cl" id="divCloseProdcue">
    153. 

  153.                 <label class="form-label col-1 col-sm-1">寄回产品：</label>
    154. 

  154.                 <div class="formControls col-7 col-sm-7">
    155. 

  155.                     <div class="update-parts" id="closeprodcue"></div><br/>
    156. 

  156.                 </div>
    157. 

  157. 

  158.             </div>
    159. 

  159.             <div class="row cl" style="margin-top: 0px;">
    160. 

  160.                 <label class="form-label col-1 col-sm-1"></label>
    161. 

  161.                 <div class="formControls col-5 col-sm-5">
    162. 

  162.                     <!--TDS收集-->
    163. 

  163.                     <label id="customerTDS"></label>
    164. 

  164.                     <div style="border-bottom:#ddd 1px solid; overflow:hidden"></div>
    165. 

  165.                 </div>
    166. 

  166. 

  167.             </div>
    168. 

  168.             <div class="row cl" id="sendMergeAddressDiv">
    169. 

  169.                 <label class="form-label col-1 col-sm-1">收货地址：</label>
    170. 

  170.                 <div class="formControls col-5 col-sm-5">
    171. 

  171.                     <label id="relationSendMergeAddress"></label>
    172. 

  172.                 </div>
    173. 

  173. 

  174.             </div>
    175. 

  175.             <div class="row cl" id="divSendProdcue">
    176. 

  176.                 <label class="form-label col-1 col-sm-1">寄送产品：</label>
    177. 

  177.                 <div class="formControls col-7 col-sm-7">
    178. 

  178.                     <div class="update-parts" id="sendprodcue"></div>
    179. 

  179.                 </div>
    180. 

  180.             </div>
    181. 

  181.         </div>
    182. 

  182. 

  183.         <div class="row cl">
    184. 

  184.             <label class="form-label col-1 col-sm-1">客服备注：</label>
    185. 

  185.             <div class="formControls col-7 col-sm-7" id="describeHandleDesc" style="border: 1px solid #ddd;">
    186. 

  186.             </div>
    187. 

  187.         </div>
    188. 

  188.         <div class="row cl">
    189. 

  189.             <label class="form-label col-1 col-sm-1">回访信息：</label>
    190. 

  190.             <div class="formControls col-7 col-sm-7">
    191. 

  191.                 <label id="txtVisit"></label>
    192. 

  192.             </div>
    193. 

  193.         </div>
    194. 

  194.     </form>
    195. 

  195.     </div>
    196. 

  196. </article>
    197. 

  197. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
    198. 

  198. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
    199. 

  199. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
    200. 

  200. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
    201. 

  201. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
    202. 

  202. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
    203. 

  203. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
    204. 

  204. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
    205. 

  205. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
    206. 

  206. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
    207. 

  207. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
    208. 

  208. <script type="text/javascript">
    209. 

  209.     $(function(){
    210. 

  210.         $('.skin-minimal input').iCheck({
    211. 

  211.             checkboxClass: 'icheckbox-blue',
    212. 

  212.             radioClass: 'iradio-blue',
    213. 

  213.             increaseArea: '20%'
    214. 

  214.         });
    215. 

  215.         $("#province").ProvinceCity();
    216. 

  216.         $('.skin-minimal input').iCheck({
    217. 

  217.             checkboxClass: 'icheckbox-blue',
    218. 

  218.             radioClass: 'iradio-blue',
    219. 

  219.             increaseArea: '20%'
    220. 

  220.         });
    221. 

  221.         $("#arrcity").suggest(citys,{hot_list:commoncitys,dataContainer:'#arrcity_3word',onSelect:function(result){
    222. 

  222.             console.log($(this)[0].value);
    223. 

  223.         //		$("#city2").click()
    224. 

  224.         },
    225. 

  225.             attachObject:'#suggest'
    226. 

  226.         });
    227. 

  227.         //$("#city2").suggest(citys,{hot_list:commoncitys,attachObject:"#suggest2"})
    228. 

  228.         getCustomerInfo();
    229. 

  229.     });
    230. 

  230. 

  231.     var sendprodcue = '';
    232. 

  232.     var sendprodcueshow = false;    //寄送产品
    233. 

  233.     var closeprodcue = '';
    234. 

  234.     var closeprodcueshow = false;   //寄回产品
    235. 

  235. 

  236.     /**
    237. 

  237.      * 查询客诉基本信息
    238. 

  238.      */
    239. 

  239.     function getCustomerInfo() {
    240. 

  240.         $.ajax({
    241. 

  241.             cache: true,
    242. 

  242.             type: "POST",
    243. 

  243.             data: {"customerId":${customerId!''}},
    244. 

  244.             url: "${path}/admin/customer/get_customer_info",
    245. 

  245.             async: false,
    246. 

  246.             success: function(data){
    247. 

  247.                 if (data.returnCode == 200) {
    248. 

  248.                     console.log(data.returnMsg);
    249. 

  249.                     var customer = data.returnMsg.customer;
    250. 

  250.                     var customerCommon = data.returnMsg.customerCommon;
    251. 

  251.                     var salesOrder = data.returnMsg.salesOrder;
    252. 

  252. 

  253.                     if (customer.customerIsSolve != 1 && customer.customerIsSolve != 2) {
    254. 

  254.                         resultshow(customer.customerIsSolve, customerCommon.relationBackStatus,customerCommon.relationSendStatus,
    255. 

  255.                                 customerCommon.maintenanceIsRepair,customerCommon.detectState);
    256. 

  256.                         var postage = '';
    257. 

  257.                         var postageMoney = 0;
    258. 

  258.                         if (customerCommon.relationBackPostage != null) {
    259. 

  259.                             postageMoney = customerCommon.relationBackPostage;
    260. 

  260.                         }
    261. 

  261.                         switch (customerCommon.relationIsTransfer) {
    262. 

  262.                             case 0:
    263. 

  263.                                 postage = '不需要转账。';
    264. 

  264.                                 break;
    265. 

  265.                             case 1:
    266. 

  266.                                 postage = '已转账邮费'+postageMoney/100+'元。';
    267. 

  267.                                 break;
    268. 

  268.                             case 2:
    269. 

  269.                                 postage = '待转账邮费'+postageMoney/100+'元。';
    270. 

  270.                                 break;
    271. 

  271.                         }
    272. 

  272.                         $('#postage').html(postage);
    273. 

  273.                     }
    274. 

  274. 

  275.                     $('#adminName').html(customer.adminName);
    276. 

  276.                     var customerSource = '';
    277. 

  277.                     switch (customer.customerSourceType) {
    278. 

  278.                         case 1:customerSource = '400电话';break;
    279. 

  279.                         case 2:customerSource = '微信公众号';break;
    280. 

  280.                         case 3:customerSource = customer.customerSource;break;
    281. 

  281.                     }
    282. 

  282.                     $('#customerSourceType').html(customerSource);
    283. 

  283.                     var customerCounsel = '';
    284. 

  284.                     switch (customer.customerCounselType) {
    285. 

  285.                         case 1:customerCounsel = '售前咨询';break;
    286. 

  286.                         case 2:customerCounsel = '售后咨询';break;
    287. 

  287.                         case 3:customerCounsel = '其他';break;
    288. 

  288.                     }
    289. 

  289.                     $('#customerCounselType').html(customerCounsel);
    290. 

  290.                     $('#typeName').html(customer.typeName);
    291. 

  291.                     $('#describeTitle').html(customer.describeTitle);
    292. 

  292.                     $('#questionProfile').html(customer.describeHandleDesc);
    293. 

  293.                     $('#customerName').html(customer.customerName);
    294. 

  294.                     $('#customerTel').html(customer.customerTel);
    295. 

  295.                     var txtcustomerIsSolve = '';
    296. 

  296.                     switch (customer.customerIsSolve) {
    297. 

  297.                         case 1:txtcustomerIsSolve = '已解决';break;
    298. 

  298.                         case 2:txtcustomerIsSolve = '未解决';break;
    299. 

  299.                         case 3:txtcustomerIsSolve = '换新';break;
    300. 

  300.                         case 4:txtcustomerIsSolve = '维修';break;
    301. 

  301.                         case 5:txtcustomerIsSolve = '补发';break;
    302. 

  302.                         case 6:
    303. 

  303.                             $('#sendMergeAddressDiv').hide();
    304. 

  304.                             txtcustomerIsSolve = '退货';
    305. 

  305.                             break;
    306. 

  306.                         case 7:
    307. 

  307.                             $('#sendMergeAddressDiv').hide();
    308. 

  308.                             txtcustomerIsSolve = '无理由退货';
    309. 

  309.                             break;
    310. 

  310.                     }
    311. 

  311.                     $('#customerIsSolve').html(txtcustomerIsSolve);
    312. 

  312.                     $('#companyName').html(convertUndefinedToEmpty(customer.companyName)+"-"+convertUndefinedToEmpty(customer.storeName));
    313. 

  313.                     $('#salesOrderId').html(salesOrder.salesOrderId);
    314. 

  314.                     $('#salesAddressName').html(salesOrder.salesAddressName);
    315. 

  315.                     $('#salesAddressTel').html(salesOrder.salesAddressTel);
    316. 

  316.                     $('#salesPayMoney').html('¥'+salesOrder.salesPayMoney/100);
    317. 

  317.                     var salesItem = '';
    318. 

  318.                     $.each(salesOrder.salesOrderItemList,function(index,item){
    319. 

  319.                         salesItem = this.itemProductName + '*' + this.itemNum
    320. 

  320.                     })
    321. 

  321.                     $('#salesItem').html(salesItem);
    322. 

  322.                     $('#salesPayTime').html(salesOrder.salesPayTime);
    323. 

  323.                     $('#relationSendMergeAddress').html( convertUndefinedToEmpty(customerCommon.relationSendMergeAddress)+"-"+convertUndefinedToEmpty(customerCommon.relationSendAddress));
    324. 

  324.                     $('#describeHandleDesc').html(customer.describeHandleDesc);
    325. 

  325. 

  326.                     if (customerCommon.sendProdcues != null && customerCommon.sendProdcues.length > 0) {
    327. 

  327.                         $.each(customerCommon.sendProdcues,function(index,item){
    328. 

  328.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendProduceName + '*' + this.sendProdcueNumber + '</span>';
    329. 

  329.                         })
    330. 

  330.                     }
    331. 

  331.                     if (customerCommon.sendFittings != null && customerCommon.sendFittings.length > 0) {
    332. 

  332.                         $.each(customerCommon.sendFittings,function(index,item){
    333. 

  333.                             sendprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.sendFittingsName + '*' + this.sendFittingNumber + '</span>';
    334. 

  334.                         })
    335. 

  335.                     }
    336. 

  336.                     if (customerCommon.closedProdcues != null && customerCommon.closedProdcues.length > 0) {
    337. 

  337.                         $.each(customerCommon.closedProdcues,function(index,item){
    338. 

  338.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.closedProductName + '*' + this.closedProdcueNumber + '</span>';
    339. 

  339.                         })
    340. 

  340.                     }
    341. 

  341.                     if (customerCommon.closedFittings != null && customerCommon.closedFittings.length > 0) {
    342. 

  342.                         $.each(customerCommon.closedFittings,function(index,item){
    343. 

  343.                             closeprodcue += '<span style="margin-bottom: 10px;display: inline-block;float: left;">' + this.closedFittingsName + '*' + this.closedFittingNumber + '</span>';
    344. 

  344.                         })
    345. 

  345.                     }
    346. 

  346.                     $('#sendprodcue').html(sendprodcue+"<br/>");
    347. 

  347.                     $('#closeprodcue').html(closeprodcue+"<br/>");
    348. 

  348.                     if (sendprodcueshow) {
    349. 

  349.                         $('#divSendProdcue').show();
    350. 

  350.                     } else {
    351. 

  351.                         $('#divSendProdcue').hide();
    352. 

  352.                     }
    353. 

  353.                     if (closeprodcueshow) {
    354. 

  354.                         $('#divCloseProdcue').show();
    355. 

  355.                     } else {
    356. 

  356.                         $('#divCloseProdcue').hide();
    357. 

  357.                     }
    358. 

  358.                     $('#customerTDS').html("<strong>TDS收集:</strong>"+  convertUndefinedToEmpty(customerCommon.relationSendMergeAddress) +",进水"+
    359. 

  359.                             (customer.customerInTDS==undefined?0:customer.customerInTDS)+"ppm"+",出水"+(customer.customerOutTDS==undefined?0:customer.customerOutTDS)+"ppm");
    360. 

  360. 

  361.                     if (customer.customerIsVisit == 2) {
    362. 

  362.                         var visitTime = '';
    363. 

  363.                         switch (customer.visitTimeSelect) {
    364. 

  364.                             case 1:visitTime = '9:00-12:00';break;
    365. 

  365.                             case 2:visitTime = '12:00-14:00';break;
    366. 

  366.                             case 3:visitTime = '14:00-18:00';break;
    367. 

  367.                         }
    368. 

  368.                         var visitText = "";
    369. 

  369.                         if(customer.visitStatus == 1){
    370. 

  370.                             visitText = '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitName)+'</span>)&nbsp;&nbsp;'+
    371. 

  371.                                     '在&nbsp;&nbsp;<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDate)+
    372. 

  372.                                     '&nbsp;&nbsp;'+convertUndefinedToEmpty(visitTime)+'</span>对&nbsp;&nbsp;<span class="txt-red">'+
    373. 

  373.                                     convertUndefinedToEmpty(customer.visitName)+'&nbsp;&nbsp;'+
    374. 

  374.                                     convertUndefinedToEmpty(customer.visitTel)+'</span>&nbsp;&nbsp;进行回访';
    375. 

  375. 

  376.                     }
    377. 

  377.                         if(customer.visitStatus == 2){
    378. 

  378.                             visitText = '(<span class="txt-red">'+convertUndefinedToEmpty(customer.visitName)+'</span>)&nbsp;&nbsp;'+
    379. 

  379.                                     '在&nbsp;&nbsp;<span class="txt-red">'+convertUndefinedToEmpty(customer.visitDate)+
    380. 

  380.                                     '&nbsp;&nbsp;'+convertUndefinedToEmpty(visitTime)+'</span>对&nbsp;&nbsp;<span class="txt-red">'+
    381. 

  381.                                     convertUndefinedToEmpty(customer.visitCompleteName)+'&nbsp;&nbsp;'+
    382. 

  382.                                     convertUndefinedToEmpty(customer.visitCompleteTel)+'</span>&nbsp;&nbsp;完成回访';
    383. 

  383.                         }
    384. 

  384.                         $('#txtVisit').html(visitText);
    385. 

  385. 

  386.                     }
    387. 

  387.                 }
    388. 

  388.             },
    389. 

  389.             error: function(XmlHttpRequest, textStatus, errorThrown){
    390. 

  390.             }
    391. 

  391.         });
    392. 

  392.     }
    393. 

  393. 

  394.     /*处理结果的执行状态*/
    395. 

  395.     var isSolve = {
    396. 

  396.         solved : [],
    397. 

  397.         noSolved : [],
    398. 

  398.         renewed : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","换新发货","发货通知用户","收货后回访"],
    399. 

  399.         maintain : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","产线维修","换新发货","发货通知用户","收货后回访"],
    400. 

  400.         reissue : ["录入客诉","生成E订单","督促仓库发货","仓库发货","发货通知用户","收货后回访"],
    401. 

  401.         backGoods : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"],
    402. 

  402.         noReasonBack : ["录入客诉","督促用户寄回","录入快递单号","仓库收货","品质检测","退款","退货完成"]
    403. 

  403.     }
    404. 

  404. 

  405.     /*
    406. 

  406.      * 按条件展示步骤的对应颜色
    407. 

  407.      * backStatus:寄回状态
    408. 

  408.      * sendStatus:寄送状态
    409. 

  409.      */
    410. 

  410.     function resultshow(customerIsSolve, backStatus, sendStatus, maintenanceIsRepair, detectState) {
    411. 

  411.         var statusHtml = '<li id="div_li"><span class="arrow"></span><div id="div_number" class="number">status_index</div><div id="div_txt">status_html</div></li>';
    412. 

  412.         var result = [];
    413. 

  413.         var resultHtml = '';
    414. 

  414.         switch (customerIsSolve) {
    415. 

  415.             case 1:result = isSolve.solved;break;
    416. 

  416.             case 2:result = isSolve.noSolved;break;
    417. 

  417.             case 3:
    418. 

  418.                 result = isSolve.renewed;
    419. 

  419.                 $('#div_costomer').show();
    420. 

  420.                 sendprodcueshow = true;
    421. 

  421.                 closeprodcueshow = true;
    422. 

  422.                 break;
    423. 

  423.             case 4:
    424. 

  424.                 result = isSolve.maintain;
    425. 

  425.                 $('#div_costomer').show();
    426. 

  426.                 sendprodcueshow = true;
    427. 

  427.                 closeprodcueshow = true;
    428. 

  428.                 break;
    429. 

  429.             case 5:
    430. 

  430.                 result = isSolve.reissue;
    431. 

  431.                 $('#div_costomer').show();
    432. 

  432.                 sendprodcueshow = true;
    433. 

  433.                 break;
    434. 

  434.             case 6:
    435. 

  435.                 result = isSolve.backGoods;
    436. 

  436.                 $('#div_costomer').show();
    437. 

  437.                 closeprodcueshow = true;
    438. 

  438.                 break;
    439. 

  439.             case 7:
    440. 

  440.                 result = isSolve.noReasonBack;
    441. 

  441.                 $('#div_costomer').show();
    442. 

  442.                 closeprodcueshow = true;
    443. 

  443.                 break;
    444. 

  444.         }
    445. 

  445.         for(var i = 0;i < result.length;i++){
    446. 

  446.             var html = statusHtml.replace("status_index",i+1);
    447. 

  447.             html = html.replace("div_li","li-"+(i+1));
    448. 

  448.             html = html.replace("div_number","number-"+(i+1));
    449. 

  449.             html = html.replace("div_txt","txt-"+(i+1));
    450. 

  450.             html = html.replace("status_html",result[i]);
    451. 

  451.             resultHtml += html;
    452. 

  452.         }
    453. 

  453.         $(".time-line-list").html(resultHtml);
    454. 

  454.         $('#number-1').attr('class','red');
    455. 

  455.         $('#txt-1').attr('class','txt-red');
    456. 

  456.         if (customerIsSolve == 3) {
    457. 

  457.             switch (backStatus) {
    458. 

  458.                 case 1:
    459. 

  459.                     $('#number-2').attr('class','red');
    460. 

  460.                     $('#txt-2').attr('class','txt-red');
    461. 

  461.                     break;
    462. 

  462.                 case 2:
    463. 

  463.                     $('#number-2').attr('class','red');
    464. 

  464.                     $('#number-3').attr('class','red');
    465. 

  465.                     $('#txt-2').attr('class','txt-red');
    466. 

  466.                     $('#txt-3').attr('class','txt-red');
    467. 

  467.                     break;
    468. 

  468.                 case 3:
    469. 

  469.                     $('#number-2').attr('class','red');
    470. 

  470.                     $('#number-3').attr('class','red');
    471. 

  471.                     $('#number-4').attr('class','red');
    472. 

  472.                     $('#txt-2').attr('class','txt-red');
    473. 

  473.                     $('#txt-3').attr('class','txt-red');
    474. 

  474.                     $('#txt-4').attr('class','txt-red');
    475. 

  475.                     break;
    476. 

  476.             }
    477. 

  477.             switch (sendStatus) {
    478. 

  478.                 case 1:
    479. 

  479.                     $('#number-5').attr('class','red');
    480. 

  480.                     $('#txt-5').attr('class','txt-red');
    481. 

  481.                     break;
    482. 

  482.                 case 2:
    483. 

  483.                     $('#number-5').attr('class','red');
    484. 

  484.                     $('#number-6').attr('class','red');
    485. 

  485.                     $('#txt-5').attr('class','txt-red');
    486. 

  486.                     $('#txt-6').attr('class','txt-red');
    487. 

  487.                     break;
    488. 

  488.                 case 3:
    489. 

  489.                     $('#number-5').attr('class','red');
    490. 

  490.                     $('#number-6').attr('class','red');
    491. 

  491.                     $('#number-7').attr('class','red');
    492. 

  492.                     $('#txt-5').attr('class','txt-red');
    493. 

  493.                     $('#txt-6').attr('class','txt-red');
    494. 

  494.                     $('#txt-7').attr('class','txt-red');
    495. 

  495.                     break;
    496. 

  496.             }
    497. 

  497.         } else if (customerIsSolve == 4) {
    498. 

  498.             switch (backStatus) {
    499. 

  499.                 case 1:
    500. 

  500.                     $('#number-2').attr('class','red');
    501. 

  501.                     $('#txt-2').attr('class','txt-red');
    502. 

  502.                     break;
    503. 

  503.                 case 2:
    504. 

  504.                     $('#number-2').attr('class','red');
    505. 

  505.                     $('#number-3').attr('class','red');
    506. 

  506.                     $('#txt-2').attr('class','txt-red');
    507. 

  507.                     $('#txt-3').attr('class','txt-red');
    508. 

  508.                     break;
    509. 

  509.                 case 3:
    510. 

  510.                     $('#number-2').attr('class','red');
    511. 

  511.                     $('#number-3').attr('class','red');
    512. 

  512.                     $('#number-4').attr('class','red');
    513. 

  513.                     $('#txt-2').attr('class','txt-red');
    514. 

  514.                     $('#txt-3').attr('class','txt-red');
    515. 

  515.                     $('#txt-4').attr('class','txt-red');
    516. 

  516.                     break;
    517. 

  517.             }
    518. 

  518.             switch (sendStatus) {
    519. 

  519.                 case 1:
    520. 

  520.                     $('#number-7').attr('class','red');
    521. 

  521.                     $('#txt-7').attr('class','txt-red');
    522. 

  522.                     break;
    523. 

  523.                 case 2:
    524. 

  524.                     $('#number-7').attr('class','red');
    525. 

  525.                     $('#number-8').attr('class','red');
    526. 

  526.                     $('#txt-7').attr('class','txt-red');
    527. 

  527.                     $('#txt-8').attr('class','txt-red');
    528. 

  528.                     break;
    529. 

  529.                 case 3:
    530. 

  530.                     $('#number-7').attr('class','red');
    531. 

  531.                     $('#number-8').attr('class','red');
    532. 

  532.                     $('#number-9').attr('class','red');
    533. 

  533.                     $('#txt-7').attr('class','txt-red');
    534. 

  534.                     $('#txt-8').attr('class','txt-red');
    535. 

  535.                     $('#txt-9').attr('class','txt-red');
    536. 

  536.                     break;
    537. 

  537.             }
    538. 

  538.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    539. 

  539.                 $('#number-5').attr('class','red');
    540. 

  540.                 $('#txt-5').attr('class','txt-red');
    541. 

  541.             }
    542. 

  542.             if (maintenanceIsRepair != null && maintenanceIsRepair != '') {
    543. 

  543.                 $('#number-6').attr('class','red');
    544. 

  544.                 $('#txt-6').attr('class','txt-red');
    545. 

  545.             }
    546. 

  546.         } else if (customerIsSolve == 5) {
    547. 

  547.             $('#number-2').attr('class','red');
    548. 

  548.             $('#txt-2').attr('class','txt-red');
    549. 

  549.             switch (sendStatus) {
    550. 

  550.                 case 1:
    551. 

  551.                     $('#number-3').attr('class','red');
    552. 

  552.                     $('#txt-3').attr('class','txt-red');
    553. 

  553.                     break;
    554. 

  554.                 case 2:
    555. 

  555.                     $('#number-3').attr('class','red');
    556. 

  556.                     $('#number-4').attr('class','red');
    557. 

  557.                     $('#number-5').attr('class','red');
    558. 

  558.                     $('#txt-3').attr('class','txt-red');
    559. 

  559.                     $('#txt-4').attr('class','txt-red');
    560. 

  560.                     $('#txt-5').attr('class','txt-red');
    561. 

  561.                     break;
    562. 

  562.                 case 3:
    563. 

  563.                     $('#number-3').attr('class','red');
    564. 

  564.                     $('#number-4').attr('class','red');
    565. 

  565.                     $('#number-5').attr('class','red');
    566. 

  566.                     $('#number-6').attr('class','red');
    567. 

  567.                     $('#txt-3').attr('class','txt-red');
    568. 

  568.                     $('#txt-4').attr('class','txt-red');
    569. 

  569.                     $('#txt-5').attr('class','txt-red');
    570. 

  570.                     $('#txt-6').attr('class','txt-red');
    571. 

  571.                     break;
    572. 

  572.             }
    573. 

  573.         } else if (customerIsSolve == 6 || customerIsSolve == 7) {
    574. 

  574.             switch (backStatus) {
    575. 

  575.                 case 1:
    576. 

  576.                     $('#number-2').attr('class', 'red');
    577. 

  577.                     $('#txt-2').attr('class', 'txt-red');
    578. 

  578.                     break;
    579. 

  579.                 case 2:
    580. 

  580.                     $('#number-2').attr('class', 'red');
    581. 

  581.                     $('#number-3').attr('class', 'red');
    582. 

  582.                     $('#txt-2').attr('class', 'txt-red');
    583. 

  583.                     $('#txt-3').attr('class', 'txt-red');
    584. 

  584.                     break;
    585. 

  585.                 case 3:
    586. 

  586.                     $('#number-2').attr('class', 'red');
    587. 

  587.                     $('#number-3').attr('class', 'red');
    588. 

  588.                     $('#number-4').attr('class', 'red');
    589. 

  589.                     $('#txt-2').attr('class', 'txt-red');
    590. 

  590.                     $('#txt-3').attr('class', 'txt-red');
    591. 

  591.                     $('#txt-4').attr('class', 'txt-red');
    592. 

  592.                     break;
    593. 

  593.             }
    594. 

  594.             if (detectState == 2 || detectState == 3 || detectState == 4) {
    595. 

  595.                 $('#number-5').attr('class', 'red');
    596. 

  596.                 $('#txt-5').attr('class', 'txt-red');
    597. 

  597.             }
    598. 

  598.         }
    599. 

  599.     }
    600. 

  600. 

  601. </script>
    602. 

  602. </body>
    603. 

  603. </html>
    604.