add_customer.ftl 44 KB

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  1. <!DOCTYPE HTML>
  2. <html>
  3. <head>
  4. <meta charset="utf-8">
  5. <meta name="renderer" content="webkit|ie-comp|ie-stand">
  6. <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
  7. <meta name="viewport" content="width=device-width,initial-scale=1,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no" />
  8. <meta http-equiv="Cache-Control" content="no-siteapp" />
  9. <#include "/base/add_base.ftl">
  10. <link href="${path}/common/lib/jquery.ui/jquery-ui.css" rel="stylesheet" type="text/css"/>
  11. <link href="${path}/common/lib/webuploader/0.1.5/webuploader.css" rel="stylesheet" type="text/css"/>
  12. <link href="${path}/common/lib/icheck/icheck.css" rel="stylesheet" type="text/css"/>
  13. <style>
  14. .tit{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
  15. .tit:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
  16. .tit-2{position: relative;text-align: left;font-size: 16px;padding-left: 10px;}
  17. .tit-2:after{content: '';position: absolute;left: 0;top: 20%;height: 60%;width: 3px;background-color: #32a3d8;}
  18. #province select{margin-right:10px; width:100px;height: 31px;-webkit-appearance:none !important;appearance:none;background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;padding-left:3px;padding-right: 25px;}
  19. #suggest, #suggest2 {width:200px}
  20. .gray {color:gray}
  21. .ac_results {background:#fff;border:1px solid #7f9db9;position: absolute;z-index: 10000;display: none}
  22. .ac_results li a {white-space: nowrap;text-decoration:none;display:block;color:#05a;padding:1px 3px}
  23. .ac_results li {border:1px solid #fff}
  24. .ac_over, .ac_results li a:hover {background:#c8e3fc}
  25. .ac_results li a span {float:right}
  26. .ac_result_tip {border-bottom:1px dashed #666;padding:3px}
  27. .select-box{background: url(${path}/common/images/cm/select-1.png) right center no-repeat;background-size: auto 100%;}
  28. .select-box select{-webkit-appearance:none !important;background-color: transparent; appearance:none;padding-right: 25px;}
  29. .dalog-ask{position: absolute;left:60%;top:0;-webkit-transform: translateY(-30%);transform: translateY(-30%);display: none;background-color: #fff;z-index: 10;}
  30. .tag{ width:300px; min-height:300px; border:1px solid #32a3d8; position:relative;background-color: #fff;line-height: 1.5;padding: 10px 12px;}
  31. .tag em{display:block; border-width:15px; position:absolute; top:30%; left:-30px;border-style:solid dashed dashed; border-color:transparent #32a3d8 transparent transparent;font-size:0; line-height:0;}
  32. .dalog-ask .ask{color: #000;margin: 10px 0 5px 0;}
  33. .dalog-ask .answer{color: #666;margin-bottom: 10px;}
  34. .dalog-ask .answer:hover{color: #32a3d8;cursor: pointer;}
  35. .time-line-list{list-style: none;width: 100%;margin-left: -20px;}
  36. .time-line-list>li{position: relative;float: left; text-align: center;width: 100px;overflow: hidden;white-space: nowrap;word-break: break-all;padding: 2px 0;}
  37. .time-line-list .number{display: inline-block; padding: 2px; background: #32a3d8;border: 2px solid #fff;box-shadow:0 0 0 1px #32a3d8;width: 20px;height: 20px;color: #fff;line-height: 20px;border-radius: 50%;}
  38. .time-line-list>li:before{content:'';position: absolute;height: 1px;width: 30%;right:0;top: 15px; background-color: #32a3d8;}
  39. .time-line-list>li:after{content: '';position: absolute;height: 1px;width: 30%;left: 0;top: 15px;background:#32a3d8;}
  40. .time-line-list>li:first-child:after,.time-line-list>li:last-child:before{display: none;}
  41. .time-line-list .arrow{border-width:7px; position:absolute; left:25%; top:9px;border-style:solid dashed dashed; border-color:transparent transparent transparent #32a3d8;font-size:0; line-height:0;}
  42. .time-line-list>li:first-child .arrow{display: none;}
  43. .table-bg th{background-color: #e2f6ff;}
  44. .update-parts>span{margin-right: 10px;padding: 3px 4px;background-color: #effaff;border: 1px solid #32a3d8;}
  45. .my-search-input{padding-left: 30px;background: url(${path}/common/images/cm/search.png) 6px center no-repeat;background-size: auto 60%; }
  46. .input-produce{height: 25px;line-height: 25px}
  47. .color-div{height: 30px;}
  48. .table-td-color{}
  49. .msg-phone{height: 35px;line-height: 35px;}
  50. /*用于邮寄信息的css*/
  51. .youxi_xinxi{width: 980px}
  52. </style>
  53. <title>添加客诉 - 客诉管理 - RST</title>
  54. </head>
  55. <body>
  56. <nav class="breadcrumb"><i class="Hui-iconfont">&#xe67f;</i> 首页
  57. <span class="c-gray en">&gt;</span> 客诉管理
  58. <span class="c-gray en">&gt;</span> 添加客诉
  59. <a class="btn radius r"
  60. style="line-height:1.6em;margin-top:3px;background: #32a3d8;color: #fff;border:1px solid #32a3d8;"
  61. href="javascript:location.replace(location.href);" title="刷新"><i class="Hui-iconfont">&#xe68f;</i></a>
  62. </nav>
  63. <article class="page-container" style="padding: 10px;">
  64. <div class="pd-20 cl">
  65. <form action="${path}/admin/customer/save_customer" method="post" class="form form-horizontal" id="form-customer-add" onkeydown="if(event.keyCode==13)return false;">
  66. <div class="row cl">
  67. <label class="form-label col-3">
  68. <div class="tit-2">客诉基本信息</div>
  69. </label>
  70. <div class="formControls col-9">
  71. </div>
  72. </div>
  73. <div class="row cl">
  74. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>跟进客服:</label>
  75. <div class="formControls col-4 col-sm-4"> <span class="select-box" style=" width: 625px;">
  76. <select name="adminId" id="adminId" class="select">
  77. </select>
  78. </span>
  79. </div>
  80. </div>
  81. <div class="row cl">
  82. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>来源入口:</label>
  83. <div class="formControls col-10 col-sm-10 skin-minimal">
  84. <div class="radio-box">
  85. <input type="radio" id="tel-1" name="customerSourceType" value="1" >
  86. <label for="tel-1">400电话</label>
  87. </div>
  88. <div class="radio-box">
  89. <input type="radio" id="tel-2" name="customerSourceType" value="2" checked>
  90. <label for="tel-2">微信公众号</label>
  91. </div>
  92. <div class="radio-box">
  93. <input type="radio" id="tel-3" name="customerSourceType" value="3">
  94. <label for="tel-3">其他</label>
  95. <input type="text" style="width: 321px;margin-left: 10px; display: none;" class="input-text" value="" placeholder="" id="customerSourceOld" name="customerSourceOld" placeholder="">
  96. <input type="hidden" value="" placeholder="" id="customerSource" name="customerSource">
  97. </div>
  98. </div>
  99. </div>
  100. <div class="row cl">
  101. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>咨询类型:</label>
  102. <div class="formControls col-10 col-sm-10 skin-minimal">
  103. <div class="radio-box">
  104. <input type="radio" class="customerCounselType" id="customer-type-1" name="customerCounselType" value="1" >
  105. <label for="customer-type-1">售前咨询</label>
  106. </div>
  107. <div class="radio-box">
  108. <input type="radio" class="customerCounselType" id="customer-type-2" name="customerCounselType" value="2" checked>
  109. <label for="customer-type-2">售后咨询</label>
  110. </div>
  111. </div>
  112. </div>
  113. <div class="row cl">
  114. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>产品类型:</label>
  115. <input type="hidden" id="typeCompany" name="typeCompany" value="">
  116. <div class="formControls col-10 col-sm-10 skin-minimal" id="produceTypeHtml">
  117. <#--<div class="radio-box">
  118. <input type="radio" id="tel-3" name="produceType" datatype="*" nullmsg="请选择产品类型!">
  119. <label for="tel-3">净水机</label>
  120. </div>
  121. <div class="radio-box">
  122. <input type="radio" id="tel-3" name="produceType" datatype="*" nullmsg="请选择产品类型!">
  123. <label for="tel-4">冲奶机</label>
  124. </div>-->
  125. </div>
  126. </div>
  127. <div class="row cl" id="salesChannelsSelect" style="display: none">
  128. <input type="hidden" id="companyId" name="companyId" value="" >
  129. <input type="hidden" id="storeId" name="storeId" value="" >
  130. <label class="form-label col-1 col-sm-1">销售渠道:</label>
  131. <div class="formControls col-2 col-sm-2">
  132. <span class="select-box">
  133. <select id="selectCompany" class="select" name="">
  134. </select>
  135. </span>
  136. </div>
  137. <div class="formControls col-2 col-sm-2">
  138. <span class="select-box">
  139. <select id="selectStore" class="select" name="">
  140. </select>
  141. </span>
  142. </div>
  143. </div>
  144. <div class="row cl">
  145. <label class="form-label col-1 col-sm-1">客户信息:</label>
  146. <div class="formControls col-2 col-sm-2 skin-minimal">
  147. <input type="text" class="input-text trim_input" placeholder="微信昵称" id="customerWechatName" name="customerWechatName" value="">
  148. </div>
  149. <div class="formControls col-2 col-sm-2 skin-minimal">
  150. <input type="text" class="input-text trim_input" placeholder="用户姓名" id="customerName" name="customerName" value="">
  151. </div>
  152. <div class="formControls col-2 col-sm-2 skin-minimal">
  153. <input type="text" class="input-text associated-phone" placeholder="用户电话" id="customerTel" name="customerTel" value="">
  154. </div>
  155. </div>
  156. <div class="row cl" style="position: relative;">
  157. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>客诉问题:</label>
  158. <div class="formControls col-2 col-sm-2"> <span class="select-box">
  159. <select name="complaintId" class="select">
  160. <option value="">请选择问题分类</option>
  161. <#--<option value="0">使用操作</option>-->
  162. <#--<option value="1">使用操作</option>-->
  163. </select>
  164. </span>
  165. </div>
  166. <div class="formControls col-2 col-sm-2"> <span class="select-box">
  167. <select name="smallClassId" id="smallClassId" class="select">
  168. <option value="">请选择问题分类</option>
  169. <#--<option value="0">使用操作制水出水</option>
  170. <option value="1">使用操作制水出水</option>-->
  171. </select>
  172. </span>
  173. </div>
  174. <div class="formControls col-2 col-sm-2">
  175. <div class="clearfix">
  176. <input type="text" placeholder="搜索关键词" class="input-text ac_input trim_input" name="questionIdMsg" value="" id="search_text" autocomplete="off" style="width:60%"><button type="button" class="btn btn-primary" id="search_button">搜索</button>
  177. </div>
  178. </div>
  179. <div class="dalog-ask">
  180. <div class="tag">
  181. <em></em>
  182. <strong>相关QA</strong>
  183. <a href="javascript:void(0)" style="margin-left: 200px;" onclick="closeQA()">关闭</a>
  184. <ul id="question" style="padding-top: 15px">
  185. <#--<li class="ask">1、净水机面板操作不灵敏,是怎么回事?</li>
  186. <li class="answer">答:<span>4净水机面板操作不灵敏,是怎么回事。1、净水机面板操作不灵敏,是怎么回事?1、净水机面板操作不灵敏,是怎么回事?1、净水机面板操作不灵敏,是怎么回事?</span></li>-->
  187. </ul>
  188. </div>
  189. </div>
  190. </div>
  191. <div class="row cl">
  192. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题标题:</label>
  193. <div class="formControls col-5 col-sm-5">
  194. <input type="text" class="input-text trim_input" style="width: 625px;" name="describeTitle" id="describeTitle" datatype="*1-50" errormsg="问题标题不正确!" >
  195. </div>
  196. </div>
  197. <div class="row cl">
  198. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>问题回复:</label>
  199. <div class="formControls col-5 col-sm-5">
  200. <input type="hidden" name="questionId" id="questionId" value="">
  201. <script id="describeContentText" type="text/plain" style="width:983px;height:250px;"></script>
  202. </script>
  203. <input type="hidden" name="describeContent" id="describeContent" value="">
  204. </div>
  205. </div>
  206. <div class="row cl">
  207. <#--处理描述 - 客诉备注-->
  208. <label class="form-label col-1 col-sm-1">问题描述:</label>
  209. <div class="formControls col-5 col-sm-5">
  210. <span>问题描述详情,内部使用,不会对外公布。</span>
  211. <script id="describeHandleDescText" type="text/plain" style="width:983px;height:250px;"></script>
  212. </script>
  213. <input type="hidden" id="describeHandleDesc" name="describeHandleDesc">
  214. </div>
  215. </div>
  216. <div class="row cl">
  217. <label class="form-label col-1 col-sm-1"></label>
  218. <div class="formControls col-2 col-sm-2">
  219. <input type="text" class="input-text associated-phone" value="" placeholder="请输入手机号" id="p-phone" name="">
  220. </div>
  221. <div class="formControls col-2 col-sm-2" style="width: 10%">
  222. <input type="button" class="btn btn-primary" value="发送问题回复给用户" onclick="sendPhone('p','p-msg');">
  223. </div>
  224. <div class="formControls col-2 col-sm-2" style="width: 10%; margin-left: 40px;">
  225. <input type="button" class="btn btn-primary" value="保存QA" onclick="saveQuestion(1);">
  226. </div>
  227. <div class="formControls col-2 col-sm-2 msg-phone">
  228. <div id="p-msg" style="color: #e00"></div>
  229. </div>
  230. </div>
  231. <div class="row cl">
  232. <label class="form-label col-1 col-sm-1">
  233. <div class="tit">处理结果</div>
  234. </label>
  235. <div class="formControls col-10 col-sm-10">
  236. </div>
  237. </div>
  238. <input type="hidden" id="sendProdcues" name="sendProdcuesJson" value="">
  239. <input type="hidden" id="sendFittings" name="sendFittingsJson" value="">
  240. <input type="hidden" id="closedProdcues" name="closedProdcuesJson" value="">
  241. <input type="hidden" id="closedFittings" name="closedFittingsJson" value="">
  242. <div class="row cl">
  243. <label class="form-label col-1 col-sm-1">处理类型:</label>
  244. <div class="formControls col-10 col-sm-10 skin-minimal">
  245. <div class="radio-box" id="solved">
  246. <input type="radio" id="customer-process-1" value="1" name="customerIsSolve" >
  247. <label for="customer-process-1">已解决</label>
  248. </div>
  249. <div class="radio-box" id="noSolved">
  250. <input type="radio" id="customer-process-2" value="2" name="customerIsSolve">
  251. <label for="customer-process-2">未解决</label>
  252. </div>
  253. <div class="radio-box" id="renewed" style="display: none">
  254. <input type="radio" id="customer-process-3" value="3" name="customerIsSolve" checked>
  255. <label for="customer-process-3">换新</label>
  256. </div>
  257. <div class="radio-box" id="maintain" style="display: none">
  258. <input type="radio" id="customer-process-4" value="4" name="customerIsSolve" >
  259. <label for="customer-process-4">维修</label>
  260. </div>
  261. <div class="radio-box" id="reissue" style="display: none">
  262. <input type="radio" id="customer-process-5" value="5" name="customerIsSolve">
  263. <label for="customer-process-5">补发</label>
  264. </div>
  265. <div class="radio-box" id="backGoods" style="display: none">
  266. <input type="radio" id="customer-process-6" value="6" name="customerIsSolve">
  267. <label for="customer-process-6">退货</label>
  268. </div>
  269. <div class="radio-box" id="noReasonBack" style="display: none">
  270. <input type="radio" id="customer-process-7" value="7" name="customerIsSolve">
  271. <label for="customer-process-7">无理由退货</label>
  272. </div>
  273. </div>
  274. </div>
  275. <div class="row cl">
  276. <#--客服备注-->
  277. <label class="form-label col-1 col-sm-1">备注:</label>
  278. <div class="formControls col-5 col-sm-5">
  279. <script id="" type="text/plain" style="width:983px;height:250px;"></script>
  280. </script>
  281. <input type="hidden" id="describeHandleDesc" name="describeHandleDesc">
  282. </div>
  283. </div>
  284. <div class="row cl">
  285. <label class="form-label col-1 col-sm-1"></label>
  286. <div class="formControls col-10 col-sm-10">
  287. <ul class="time-line-list" id="processResultStatus">
  288. <#-- <li><span class="arrow"></span><div class="number">1</div><div>录入客诉</div></li>
  289. <li><span class="arrow"></span><div class="number">2</div><div>督促用户寄回</div></li>
  290. <li><span class="arrow"></span><div class="number">3</div><div>录入快递单号</div></li>
  291. <li><span class="arrow"></span><div class="number">4</div><div>仓库收货</div></li>
  292. <li><span class="arrow"></span><div class="number">5</div><div>换新发货</div></li>
  293. <li><span class="arrow"></span><div class="number">6</div><div>发货通知用户</div></li>
  294. <li><span class="arrow"></span><div class="number">7</div><div>收货后回访</div></li>-->
  295. </ul>
  296. </div>
  297. </div>
  298. <div class="row cl" id="orderHead" style="display: none;">
  299. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>订单信息:</label>
  300. <div class="formControls col-1 col-sm-1">
  301. <button type="button" class="btn btn-primary" id="selectOrder">搜索订单</button>
  302. </div>
  303. </div>
  304. <div class="row cl" id="order" style="display: none;">
  305. <label class="form-label col-1 col-sm-1"></label>
  306. <div class="formControls col-9 col-sm-9 text-c">
  307. <table class="table table-border table-bg table-bordered">
  308. <tr>
  309. <th style="text-align: center;">销售公司</th>
  310. <th style="text-align: center;">店铺名称</th>
  311. <th style="text-align: center;">Efast订单号</th>
  312. <th style="text-align: center;">姓名</th>
  313. <th style="text-align: center;">电话</th>
  314. <th style="text-align: center;">订单金额</th>
  315. <th style="text-align: center;">购买产品</th>
  316. <th style="text-align: center;">购买日期</th>
  317. </tr>
  318. <tr id="showOrder">
  319. <td style="text-align: center;" colspan="8">暂未选择订单</td>
  320. </tr>
  321. <tr id="showOrderAddress" style="display: none">
  322. <td style="text-align: center;" colspan="8">暂未选择订单</td>
  323. </tr>
  324. </table>
  325. <input type="hidden" id="orderId" name="salesId" value="" >
  326. </div>
  327. </div>
  328. <div class="row cl" id="recipientInfoTitle" style="display: none;">
  329. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>收件信息:</label>
  330. <div class="formControls col-8 col-sm-8">请先选择订单,系统自动填充姓名,电话和地址信息。</div>
  331. </div>
  332. <div class="row cl" id="recipientInfo" style="display: none;">
  333. <label class="form-label col-1 col-sm-1"></label>
  334. <div class="formControls col-2 col-sm-2">
  335. <input type="text" class="input-text" value="" placeholder="填写收件人姓名" id="sendName" name="relationSendName" datatype="*1-16" errormsg="联系人格式不正确!" >
  336. </div>
  337. <div class="formControls col-2 col-sm-2">
  338. <input type="text" class="input-text" value="" placeholder="填写收件人手机号" id="sendTel" name="relationSendTel" datatype="m" errormsg="联系人电话格式不正确!">
  339. </div>
  340. <div class="formControls col-2 col-sm-2" id="postageAccount">
  341. <input type="text" class="input-text" value="" placeholder="邮费转账 支付宝账户" id="relationAlipay" name="relationAlipay" errormsg="邮费转账账户!">
  342. </div>
  343. </div>
  344. <div class="row cl" id="recipientAddress" style="display: none;">
  345. <input type="hidden" id="addressInfo">
  346. <label class="form-label col-1 col-sm-1"></label>
  347. <div class="formControls col-2 col-sm-2">
  348. <span class="select-box">
  349. <select id="province" class="select" name="provinceNumber">
  350. </select>
  351. </span>
  352. </div>
  353. <div class="formControls col-2 col-sm-2">
  354. <span class="select-box">
  355. <select id="city" class="select" name="cityNumber">
  356. </select>
  357. </span>
  358. </div>
  359. <div class="formControls col-2 col-sm-2">
  360. <span class="select-box">
  361. <select id="district" class="select" name="areaNumber">
  362. </select>
  363. </span>
  364. </div>
  365. <input type="hidden" name="relationSendMergeAddress" id="relationSendMergeAddress">
  366. </div>
  367. <div class="row cl" id="recipientAddressText" style="display: none;">
  368. <label class="form-label col-1 col-sm-1"></label>
  369. <div class="formControls col-5 col-sm-5">
  370. <textarea name="relationSendAddress" id="sendAddress" cols="" rows="2" datatype="*" errormsg="收货地址不正确!" class="textarea" placeholder="请填写详细地址,最多支持50字符" onKeyUp="$.Huitextarealength(this,50)"></textarea>
  371. <span id="addrssMsg"></span>
  372. </div>
  373. </div>
  374. <div class="row cl" id="renewedProduct" style="display: none;">
  375. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span><span id="relationProduct">换新产品</span>:</label>
  376. <div class="formControls col-9 col-sm-9 text-c" id="produceSelect">
  377. <table class="table table-border table-bg table-bordered">
  378. <thead>
  379. <tr class="text-c" id="table1">
  380. <th style="text-align: center;" width="60">产品名称</th>
  381. <th style="text-align: center;" width="60">产品颜色</th>
  382. <th style="text-align: center;" width="60">产品配件</th>
  383. </tr>
  384. </thead>
  385. <tbody id="addProduct">
  386. <tr id="">
  387. <td style="text-align: center;" colspan="3">请选择订单之后再选择产品</td>
  388. </tr>
  389. </tbody>
  390. </table>
  391. </div>
  392. </div>
  393. <div class="row cl" id="TDScollect" style="display: none;">
  394. <label class="form-label col-1 col-sm-1">TDS收集:</label>
  395. <div class="formControls col-2 col-sm-2" style="position: relative;">
  396. <input type="hidden" name="arrcity_3word" id="arrcity_3word" value="" />
  397. <input style="width: 190px;" placeholder="" class="input-text my-search-input" placeholder="请输入城市名称搜索" type="text" name="arrcity" id="arrcity" />
  398. <div id="suggest" class="ac_results"></div>
  399. </div>
  400. <div class="formControls col-2 col-sm-2">
  401. <span class="select-box">
  402. <select name="" class="select" id="TDSArea" name="TDSArea">
  403. <option value="">请搜索城市</option>
  404. </select>
  405. </span>
  406. </div>
  407. <input type="hidden" name="customerArea" id="customerArea">
  408. <div class="formControls col-2 col-sm-2">
  409. <input type="text" class="input-text" value="" placeholder="进水TDS数值,最大999" id="customerInTDS" name="customerInTDS" onkeyup="TDSLinkage($(this),999)" onpaste="TDSLinkage($(this),999)">
  410. </div>
  411. <div class="formControls col-2 col-sm-2">
  412. <input type="text" class="input-text" value="" placeholder="出水TDS数值,最大999" id="customerOutTDS" name="customerOutTDS" onkeyup="TDSLinkage($(this),999)" onpaste="TDSLinkage($(this),999)">
  413. </div>
  414. </div>
  415. <div class="row cl" id="TDScollectShow" style="display: none;">
  416. <label class="form-label col-1 col-sm-1"></label>
  417. <div class="formControls col-6 col-sm-6">
  418. <span id="DTS-address"></span>
  419. &nbsp;&nbsp;&nbsp;&nbsp;<span id="DTS-in"></span>&nbsp;&nbsp; <span id="DTS-out"></span>
  420. </div>
  421. </div>
  422. <div class="row cl" id="sendAddressInfo">
  423. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>寄回信息:</label>
  424. <div class="formControls col-5 col-sm-5" style="height: 240px" id="sendAddressSmsHtml">
  425. <#-- <script id="sendAddressSms" type="text/plain" style="width:983px;height:200px;"></script>
  426. </script>-->
  427. </div>
  428. </div>
  429. <div class="row cl" id="sendAddressByPhone" style="display: none;">
  430. <label class="form-label col-1 col-sm-1"></label>
  431. <div class="formControls col-2 col-sm-2">
  432. <input type="text" class="input-text associated-phone" value="" placeholder="请输入手机号" id="m-phone" name="">
  433. </div>
  434. <div class="formControls col-2 col-sm-2" style="width: 10%">
  435. <input type="button" class="btn btn-primary" value="发短信给用户" onclick="sendPhone('m','m-msg');">
  436. </div>
  437. <div class="formControls col-2 col-sm-2 msg-phone">
  438. <div id="m-msg" style="color: #e00"></div>
  439. </div>
  440. </div>
  441. <div class="row cl" id="updateProduct" style="display: none;">
  442. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>更换产品:</label>
  443. <div class="formControls col-9 col-sm-9" >
  444. <table class="table table-border table-bg table-bordered">
  445. <thead>
  446. <tr class="text-c" id="table2">
  447. <th style="text-align: center;" width="60">产品名称</th>
  448. <th style="text-align: center;" width="60">产品颜色</th>
  449. <th style="text-align: center;" width="60">产品配件</th>
  450. </tr>
  451. </thead>
  452. <tbody id="back-product">
  453. <#if productList??>
  454. <#list productList as product>
  455. <tr>
  456. <td width="80">
  457. <input type="hidden" value="${product.productId}"><span>${product.productName}</span>
  458. </td>
  459. <td style="padding: 0px;text-align: center;">
  460. <table style="height: 100%;">
  461. <tbody>
  462. <#list product.colorList as color>
  463. <tr>
  464. <td width="55" style="border-left: none;text-align: center;border-top: 1px solid #ddd;">
  465. ${color.colorName}
  466. </td>
  467. <td width="45" style="border-top: 1px solid #ddd; padding: 0px;width: 25px;">
  468. <input type="hidden" class="input-produce-id" value="${product.productId}">
  469. <input type="hidden" class="input-color-id" value="${color.colorId}">
  470. <#assign number = ""/>
  471. <#list customerCommon.sendProdcues as sendProdcues>
  472. <#if sendProdcues.colorId == color.colorId >
  473. <#assign number = sendProdcues.sendProdcueNumber/>
  474. </#if>
  475. </#list>
  476. <input type="text" class="input-text input-color-number number-input" style="width: 100%;border: none;text-align: center;" value="${number}" placeholder="产品数量" id="color-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  477. </td>
  478. </tr>
  479. </#list>
  480. </tbody>
  481. </table>
  482. </td>
  483. <td style="padding: 0px;text-align: center;">
  484. <table style="height: 100%;">
  485. <tbody>
  486. <#list product.fittingsList as fittingsInfo>
  487. <tr>
  488. <td width="55" style="border-left: none;text-align: center; border-top: 1px solid #ddd;">${fittingsInfo.fittingsName}</td>
  489. <td width="45" style="border-top: 1px solid #ddd;padding: 0px;width: 25px;">
  490. <input type="hidden" class="input-produce-id" value="${fittingsInfo.productId}">
  491. <input type="hidden" class="input-fittings-id" value="${fittingsInfo.fittingsId}">
  492. <#assign number = ""/>
  493. <#list customerCommon.sendFittings as sendFittings>
  494. <#if sendFittings.fittingsId == fittingsInfo.fittingsId >
  495. <#assign number = sendFittings.sendFittingNumber/>
  496. </#if>
  497. </#list>
  498. <input type="text" class="input-text input-fittings-number" style="width: 100%;border: none;text-align: center;" value="${number}" placeholder="配件数量" id="fittings-1-1" name="" onkeyup="keyFun($(this),999)" onpaste="keyFun($(this),999)">
  499. </td>
  500. </tr>
  501. </#list>
  502. </tbody>
  503. </table>
  504. </td>
  505. </tr>
  506. </#list>
  507. </#if>
  508. </tbody>
  509. </table>
  510. </div>
  511. </div>
  512. <div class="row cl">
  513. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访信息:</label>
  514. <div class="formControls col-10 col-sm-10 skin-minimal">
  515. <div class="radio-box">
  516. <input type="radio" id="customer-visit-1" name="customerIsVisit" value="2" >
  517. <label for="customer-visit-1">需要回访</label>
  518. </div>
  519. <div class="radio-box">
  520. <input type="radio" id="customer-visit-2" name="customerIsVisit" value="1" checked>
  521. <label for="customer-visit-2">不需要回访</label>
  522. </div>
  523. </div>
  524. </div>
  525. <div id="needToVisit" style="display: none;">
  526. <div class="row cl">
  527. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>被回访人:</label>
  528. <div class="formControls col-2 col-sm-2">
  529. <input type="text" class="input-text trim_input" value="" placeholder="填写回访人姓名" id="" name="visitName" datatype="*1-16" errormsg="回访人姓名格式不正确!" >
  530. </div>
  531. <div class="formControls col-2 col-sm-2">
  532. <input type="text" class="input-text associated-phone" value="" placeholder="填写回访人手机号" id="" name="visitTel" ignore="ignore" errormsg="回访人手机号码格式不正确!">
  533. </div>
  534. </div>
  535. <div class="row cl">
  536. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访日期:</label>
  537. <div class="formControls col-2 col-sm-2">
  538. <input type="text" placeholder="请选择回访日期" id="datemin" name="visitDate" datatype="*" class="input-text Wdate" onclick="WdatePicker({skin:'whyGreen',minDate:'%y-%M-%d'})" readonly="readonly">
  539. </div>
  540. </div>
  541. <div class="row cl">
  542. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>回访时间:</label>
  543. <div class="formControls col-10 col-sm-10 skin-minimal">
  544. <div class="radio-box">
  545. <input type="radio" id="visit-time-1" name="visitTimeSelect" value="1" checked>
  546. <label for="visit-time-1">09:00-12:00</label>
  547. </div>
  548. <div class="radio-box">
  549. <input type="radio" id="visit-time-2" name="visitTimeSelect" value="2">
  550. <label for="visit-time-2">12:00-14:00</label>
  551. </div>
  552. <div class="radio-box">
  553. <input type="radio" id="visit-time-3" name="visitTimeSelect" value="3">
  554. <label for="visit-time-3">14:00-18:00</label>
  555. </div>
  556. </div>
  557. </div>
  558. <div class="row cl">
  559. <label class="form-label col-1 col-sm-1"><span class="c-red">*</span>提醒人:</label>
  560. <div class="formControls col-4 col-sm-4"> <span class="select-box">
  561. <select class="select" id="visitAdminId" name="visitAdminId">
  562. </select>
  563. </span>
  564. </div>
  565. </div>
  566. <div class="cl" style="display: table;width: 100%;">
  567. <label class="form-label col-1 col-sm-1"></label>
  568. <div class="formControls col-4 col-sm-4">
  569. <span class="c-red" id="visitAdminIdMsg">您将为自己指定一个回访任务</span>
  570. </div>
  571. </div>
  572. </div>
  573. <div class="row cl">
  574. <div class="col-2 col-sm-2 col-offset-3">
  575. <button class="btn btn-block btn-primary size-XL" type="submit">确认录入</button>
  576. </div>
  577. </div>
  578. </form>
  579. </div>
  580. </article>
  581. <script type="text/javascript">
  582. var url_path = "${path}";
  583. </script>
  584. <#--时间控件-->
  585. <script type="text/javascript" src="${path}/common/lib/My97DatePicker/4.8/WdatePicker.js"></script>
  586. <script type="text/javascript" src="${path}/common/lib/webuploader/0.1.5/webuploader.min.js"></script>
  587. <script type="text/javascript" src="${path}/common/lib/icheck/jquery.icheck.min.js"></script>
  588. <script type="text/javascript" src="${path}/common/lib/cm.lib/jquery.provincesCity.js"></script>
  589. <script type="text/javascript" src="${path}/common/lib/cm.lib/provincesData.js"></script>
  590. <script type="text/javascript" src="${path}/common/lib/cm.lib/airCity.js"></script>
  591. <#--<script type="text/javascript" src="${path}/common/lib/cm.lib/dimensions.js"></script>-->
  592. <script type="text/javascript" src="${path}/common/lib/cm.lib/suggest.js"></script>
  593. <#--百度富文本编译器-->
  594. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.config.js"></script>
  595. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.all.js"></script>
  596. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/ueditor.parse.js"></script>
  597. <script type="text/javascript" charset="utf-8" src="${path}/common/lib/ueditor/1.4.3/lang/zh-cn/zh-cn.js"></script>
  598. <#-- 业务脚本JS -->
  599. <script type="text/javascript" charset="utf-8" src="${path}/common/js/customer/customer.js"></script>
  600. <script>
  601. $(function(){
  602. })
  603. /*是否是修改页面*/
  604. var isUpdate = false;
  605. /*是否需要回访 只有修改页面才会使用*/
  606. var customerIsVisit = false;
  607. /*个人id*/
  608. var adminId = 0;
  609. /* 咨询类型 1:售前咨询 2:售后咨询 3:其他 */
  610. var allCustomerInfoType;
  611. /*全局标识当前状态 type : 1 :已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货*/
  612. var allCustomerType = 1;
  613. var allCustomerTypeName = ["已解决","未解决","换新","维修","补发","退货","无理由退货"];
  614. /* 寄回地址的id */
  615. var complaint_questionId = 5;
  616. /* 用于判断是否第一次初始化省市区-- 只在选择类型为售后时使用 */
  617. var isInitAddress = 0;
  618. /*获取客服*/
  619. var sysAminList;
  620. /*初始化页面参数*/
  621. $(function () {
  622. /* 初始化单选框样式 */
  623. //initCheck();
  624. /*初始化产品类型 -- 客诉头部的产品类型单选 */
  625. initProduceType();
  626. /*初始化问题分类*/
  627. initComplaintTypeInfo();
  628. /*初始化客服*/
  629. initSysAdmin();
  630. /*初始化回访客服*/
  631. initVisitSysAdmin();
  632. /*初始化选择处理结果 -- type : 1 :已解决 2:未解决 3:换新 4:维修 5:补发 6:退货 7:无理由退货 */
  633. initProcessResult(3);
  634. /*监听来源入口选择事件*/
  635. $("input[name='customerSourceType']").change(function (){
  636. var type = parseInt($(this).val());
  637. if(type == 3){
  638. $("#customerSourceOld").show();
  639. }else{
  640. $("#customerSourceOld").hide();
  641. }
  642. })
  643. /*监听客诉类型选择事件*/
  644. $("input[name='customerCounselType']").change(function (){
  645. allCustomerInfoType = parseInt($(this).val());
  646. if(allCustomerInfoType == 1){
  647. $("#customer-process-1").iCheck('check'); //设置已解决
  648. allCustomerType = 1;
  649. }else{
  650. $("#customer-process-3").iCheck('check'); //设置换新
  651. allCustomerType =3;
  652. }
  653. initProcessResult(allCustomerType);
  654. })
  655. /*监听处理结果选择事件*/
  656. $("[name='customerIsSolve']").change(function(){
  657. initProcessResult(parseInt($(this).val()));
  658. })
  659. /*监听问题类型 选择事件*/
  660. $("[name='complaintId']").change(function(){
  661. initComplaintSmallClassInfo($(this).val());
  662. })
  663. /*监听问题关键字搜索*/
  664. $(document).on('click', '#search_button', function() {
  665. initComplaintQuestionInfo("p");
  666. });
  667. /*搜索订单事件*/
  668. $(document).on('click', '#selectOrder', function() {
  669. selectOrder();
  670. });
  671. /*监听省选择事件*/
  672. $(document).on('change', '#province', function() {
  673. var proId = $("#province").val();
  674. var cityId = setCity("",proId,2)
  675. setDistrict("",cityId,2)
  676. });
  677. /*监听市选择事件*/
  678. $(document).on('change', '#city', function() {
  679. var city = $("#city").val();
  680. setDistrict("",city,2)
  681. });
  682. /*监听回访类型选择事件 是否需要回访 1:不需要回访 2:需要回复 */
  683. initVisitEvent();
  684. /*监听回访选择客服的选择事件*/
  685. $(document).on('change', '#visitAdminId', function() {
  686. var visitAdminName = $("#visitAdminId").find("option:selected").text();
  687. var visitAdminId = $("#visitAdminId").val();
  688. if(convertUndefinedToEmpty(visitAdminId) == adminId){
  689. showVisitMsg(1);
  690. }else{
  691. showVisitMsg(2,visitAdminName);
  692. }
  693. });
  694. /* 监听TDS收集--地址选择 */
  695. $(document).on('change', '#TDSArea', function() {
  696. setTDSCollect();
  697. });
  698. /*实时监听文本框-- TDS进水*/
  699. // document.getElementById("customerInTDS").addEventListener("input", function(){
  700. // setTDSCollect();
  701. // });
  702. /*实时监听文本框-- TDS出水*/
  703. // document.getElementById("customerOutTDS").addEventListener("input", function(){
  704. // setTDSCollect();
  705. // });
  706. /* 监听手机号 失去焦点时 将其他手机号码未填的 补充上去 */
  707. $(".associated-phone").blur(function (){
  708. var phone = $.trim($(this).val());
  709. $(this).val(phone);
  710. if(phone.length == 11 && phoneReg.test(phone)){
  711. $(".associated-phone").each(function(){
  712. var ph = $(this).val();
  713. if(ph == null || ph == "" || typeof(ph) == "undefined" || ph.length != 11){
  714. $(this).val(phone);
  715. }
  716. })
  717. }
  718. })
  719. })
  720. </script>
  721. </body>
  722. </html>